Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (22)

Relevance

Accepted Solution

Official Solution

Lost phone

I lost my iphone, and someone has it now. He called me and asked 100 dollars to get it back.I know where the phone is by 'Find My iPhone' app.What action is the most appropriate?

Questions

 • Wireless Account

1.8K

2

0

0

Accepted Solution

Official Solution

Lost phone, can I get a temporary one?

I have lost my phone. Can I get a temporary one and keep my phone #?

Questions

 • Other Phones & Devices

3K

2

0

0

Accepted Solution

Official Solution

Insurance bought after stolen phone

I wanted information on whether or not it would be possible to receive a phone via insurance claim even though the insurance was purchased after losing the phone. It had been at least 2 week gap between buying and losing the phone. Then, at least a 3 week gap between losing the phone and purchasing

Questions

 • Android

5.8K

9

0

0

Lost my Galaxy S5

Hello, I lost my Galaxy S5 while I was out golfing. I was wanting to know my options. I dont have any third party apps installed on my device that would locate it and I am not enrolled in the ATT Family Map app either. Is there some way to find it?   Thank you,  Brandon   [Edited for privacy-please

Questions

 • Android

574

1

0

0

Tracking from a SIM card receipt - missing student

We are looking for my nephew, who is a missing college student. Is it possible to determine if this misc paper is linked to a pre-paid sim card or one that came with a phone?  Is it possible to cross-reference to a 16 digit SIM code and use this for tracking purposes?  

Questions

 • Network Coverage

143

1

0

0

how to find my phone

I'd like to try and locate my phone. How do I do this?

Questions

 • AT&T Phone Features

231

1

0

0

AT&T NO help with lost smart label phone return

So I had and S6 edge. Cross updated in March 2016 to get the S7 edge. I paid up the balance on the line which was eligible for the cross upgrade and mailed the S6 edge back to AT&T via the prepaid  newligistics smart label AT&T sent me. Fast forward a year to this month ( April 2017) I go to upgrade

Questions

 • Wireless Account

242

5

0

0

lost phone lost contacts

Iphone, not backed up in icloud.  What can I do ????

Questions

 • Apple

72

1

0

0

AT&T Lost My Online Phone Order and Still Continues To Charge Me For the Phone

I just wanted to share my experience with ordering a phone online in case this happens to you and that you may think twice about continuing to use AT&T as your cell phone provider.In September of last year I ordered a refurbished LG K20 online and apparently AT&T uses FedEx to store these phones in

Questions

 • Wireless Billing

599

7

0

0

Lost returned iphone and trouble getting credit for it.

I did the usual yearly iPhone upgrade and got the new phone in September. I sent the phone back using the att supplied label\. well after they did not receive it and numerous calls with the tracking number given and then in nov I got charged the full cost of the phone 949.00 after another series of

Questions

 • Wireless Account

82

0

0

0

Lost phone, any way to use temp device?

My son lost his iPhone 7, it’s insurance with plan but will take up to five days for him to get a new one. Is there anyway I could take my iPad mini2, old iPhone 4s or cheap burner phone to AT&T,  get a Sims card and temporary service? He’s going out of town and I a don't want to worry about him for

Questions

 • Apple

80

1

0

0

ATT CHARGED ME FOR A PHONE I RETURNED...

HELLO,( PLEASE SOMEONE HELP ME) I WAS A AT&T  CUSTOMER WITH HOME SERVICES FOR OVER 6 YEARS. SO AROUND JUNE 2014 I DECIDED TO START CELLUAR SERVICES WITH AT&T. I WENT ONLINE AND ORDERED A SAMSUNG GALAXY S4 ACTIVE WENT THROUGH ALL THE STEPS (ANYWAYS LONG STORY SHORT) AFTER 3 TRIES AND GETTING ERROR CO

Questions

 • Wireless Billing

5.3K

21

0

Transfer AT&T number to a new AT&T phone?

Hi, last Friday my phone was stolen. We suspended it, but the number is still belonging to the stolen phone. If I order a new phone, is there a way for me to transfer the number from the stolen phone to the new phone?

Questions

 • Account Features

8.6K

4

0

0

Mailed in iPhone 4s but never received $200 credit / reward.

On October 20th, I filled out the trade-in form, printed it out, and mailed it with my iPhone 4s to the AT&T recycling location in Indiana, as instructed.  As of today, I've not received my $200 credit.  I've called AT&T Customer Service on 8 different occasions with no success.  In total, I've spen

Questions

 • Phone & Device Upgrades

1.3K

14

0

0

Phone Bill

I lost my phone and called AT & T for replacement phone. Was connected to the insurance company. Now before the phone arrived my phone was found and I called the insurance company and they told me as soon as I get the phone to return it back. I soon as I got the phone I sent it with the return label

Questions

 • Wireless Billing

365

3

0

0

Damaged my unlocked iphone - Asurion sent me an AT&T locked phone.

Hello, I had water damaged my "unlocked" phone purchased through a friend. I had Asurion AT&T phone insurance on it so I paid some amount and got a replacement. Now I bought the latest version of iphone and want to give my insurance iphone to my wife who uses Verizon. It just does not work now. I di

Questions

 • Phone & Device Upgrades

974

3

0

0

forward calls from lost phone to a different phone

I lost my phone  but it was found and will be returned.   Can AT&T  set up the LOST phone to forward to a different number? If so, how do I contact ATT?  Cannot get through by calling the number

Questions

 • Apple

522

2

0

0

Phones lost in the mail during ATT Next upgrade process

I've spent so much time (5 months) trying to resolve an issue with a lost phone as part of an ATT Next upgrade.  I followed all of ATTs directions in getting the old phone to them in November of 2017 only to have it disappear in the hands of the USPS.  We are now in April and in all that time I have

Questions

 • Phone & Device Upgrades

167

1

0

0

Thieves!!!!!!

We are having the same problem. Trade to equal value of the basic iPhone 7. Even swap as far as cost. Supposed to have a credit of $25 a month for 2 years. They sent the iPhone 7 along with a return box for our iPhone 6 Plus. This was started in September of 2016. It's now March of 2017 and AT&T jus

Questions

 • Wireless Billing

159

2

0

Newgistics - no tracking info

I've been dealing with this issue for a month now and I dont know what else to do.  I've been fighting to exchange a phone I didnt like.  Was told conflicting info over and over and FINALLY got someone to let me exchange it even though it had been past the 14 days period due to all the wrong info I

Questions

 • Wireless Account

203

0

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.