Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (6)

Relevance
USPS lost my package, AT&T won't refund the down payment I paid

I called AT&T on January 21st, 2019 to take my husband and my phone line out a family plan and get our own AT&T account for them, the AT&T representative lied to me by assuring me that I can buy two new lines and devices, then replace the new phone numbers with the original numbers we want to keep o

Questions

 • Wireless Account

528

3

0

0

AT&T Next Trade-In Newgistics Issue

Hi, I upgraded a line on my account with a trade-in option.  I received the phone on Dec. 8, 2017.  I waited a few days to give it to my daughter because it was going to be a Christmas present.  I then realized I should go ahead and give it to her so that I could get the phone back to ATT within the

Questions

 • Wireless Billing

805

4

0

0

how to find someone with authority to resolve a problem?

I made the mistake of trying to take advantage of an AT&T bogo offer. i returned it within 48hrs using the shipping label, box, packing slip and packaging provided. the box never reached it's destination and now AT&T keeps charging me for a phone # and 2 phones I never activated. i've tried resolvin

Questions

 • Wireless Account

78

2

0

0

UPS lost my phone and AT&T still has not got back to me.

I recently ordered an LG G3 phone upgrade which was scheduled for delivery on Monday 9/15 but never arrived. On Tuesday 9/16, AT&T premier representative contacts and confirms with UPS that the package is lost or stolen. That same AT&T premier representative tells me that a supervisor will contact m

Questions

 • Phone & Device Upgrades

1.9K

4

0

0

Returning the Defective Phone to AT&T, doesn't reach the warehouse

I have a LG G3 replaced as it has a defective screen, i recieved my phone replacement and sent back the defective phone on the same day i received the phone with USPS and i took the mailing certificate by paying 1.30$ as a proof that i sent the package back to AT&T, i am worried that on the tracking

Questions

 • Android

767

6

0

0

Never received ordered iPhone: Worst customer experience - never ending loop

I ordered an iPhone 7+ online. After some wait I got an email saying my phone is shipped. Not too worried about the wait. I was actually exited. But when I clicked the tracking number provided, it said phone is already delivered to some M Tom at front desk. There is no package or M Tom that works at

Questions

 • Wireless Account

1.5K

6

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.