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horrific issue resolution process

AT&T has decentralized issue resolution and left well intentioned (at best) or completely inept (at worst) reps with zero authority to resolve billing issues. Customer gets stuck in endless loop between reps and departments, having to explain issue from beginning every time. Information is not being

Questions

 • Wireless Account

99

3

0

I lost my job two weeks ago

Hi all,I'm in dire straights. I lost my job two weeks ago and am a single mom. Obviously, I'm searching frantically for a other job. My AT&T bundle package is paid to date, but I only started the contract in May. I have no idea how to handle this. My next payment is due August 14. I'm asking here be

Questions

 • Wireless Account

559

5

0

0

Why can't I get my phone un-blacklisted?

More than a month ago I had ordered a new phone and Fedex lost it in transit. I was instructed to report it as lost or stolen. It was found shortly after so I called to let AT&T know and I had it activated in a store so they could do the right thing to get the IMEID off the list. On 12/26 however, m

Questions

 • Wireless Account

5.5K

1

0

0

AT&T next iPhone return nightmare

Why is it I have had to spend hours and hours to try and fix a billing issue that is AT&T’s fault for an iPhone I returned almost 3 months ago under the “next” program?  Issue is still unresolved and this has become the worst customer service experience I have ever encountered.  Every rep says they

Questions

 • Wireless Account

69

0

0

0

Lost phone Lost contacts

I believe my iphone is permanently lost.  Will I be able to retrieve my phone contacts on a new phone?

Questions

 • Apple

202

3

0

0

Lost, Stolen reporting

Is it possible to report a lost stolen phone not lost stolen online anywhere or do I have to call in to the service number.

Questions

 • Wireless Account

367

3

0

0

Family quarrel lead to my fiance's mother falsly reporting her iphone stolen, and AT&T won't help.

So this is a doozie. I'll try to keep it short. My soon-to-be wife and her sisters all got together on a family share plan under he mother. Her mother had a brand new iphone 6s shipped to us in a different state. It came directly from AT&T to us, never to her. It was activated under her mother's acc

Questions

 • Wireless Account

224

4

0

0

Return Device Lost In Transit and ATT Doesn't Want To Help.

I recently had to return my Note 4 because of a dead spot on the touch screen. I got the new device and the shipping label with which to return my defective device. The Newgistics tracking number is: 610823332390050110987201. This was back in February. I personally handed my re-packaged old device t

Questions

 • Samsung

676

2

0

0

Missing Newgistics package

I am being billed $706 for failing to return a defective device. This happened months ago. I replaced my defective Samsung Galaxy S6 Edge and had sent it in the mail and followed the instructions to the letter to return the device back to AT&T. I could not get a receipt for dropping it off because t

Questions

 • Wireless Account

500

2

0

0

FedEx lost package in the warehouse.

On August 18th I've purchased Samsung s6 plus with 2 other items, and chose to port one of my family members to my Family plan. My order supposed to arrive between August 21 and 25th, per tracking number my order is located in FedEx's warehouse about 350 miles away. When I contacted FedEx they told

Questions

 • Wireless Account

517

2

0

0

Lost GoPhone SIM, wanting to cancel service

I took the SIM out of my GoPhone and misplaced it. I had activated it and now want to cancle the service, as it is charging my card monthly. I can not seem to rememeber what the phone number to the SIM was, so I can't log into the account. What do I do?

Questions

 • More AT&T PREPAID Discussions

143

2

0

0

Bought a phone off of someone, tried to unlock it, won't work

Hi y'all! I recently bought an iPhone 5s locked with AT&T from a coworker (without knowing it was locked). So I went to AT&T's websiteto try and unlock the phone but when I typed in the IMEI code and everything, AT&T shot me an email back saying that my request was denied because the phone I was try

Questions

 • Apple

1.3K

1

0

0

LOST SIM CARD! HELP

I lost my sim card and I don't know if AT&T will replace my sim card with the same number.  HELP! by the way, I have a gophone plan.

Questions

 • Wireless Account

534

1

0

0

Lost my Galaxy S5

Hello, I lost my Galaxy S5 while I was out golfing. I was wanting to know my options. I dont have any third party apps installed on my device that would locate it and I am not enrolled in the ATT Family Map app either. Is there some way to find it?   Thank you,  Brandon   [Edited for privacy-please

Questions

 • Android

570

1

0

0

Is there someone who can give me concrete info on how to get my promo card reissued!?

Hello,I have lost my promotion card and would like it to be reissued.  I did a device trade-in at the store w/ a special promotion and was issued a cheap paper promo card...Well, about 2 weeks later, I have found the card in a washed pair of shorts, but now I cannot retrieve the card #.  I have not

Questions

 • Wireless Account

368

2

0

0

I think my phone was stolen

I'm in a REAL bind. I left my phone on the school bus last Monday and despite me frantically searching everywhere and calling the bus company, it has yet to appear anywhere. I tried "Find my iPhone" but the phone died prior to it going missing and it seems to be that whomever is holding it won't tur

Questions

 • Apple

222

2

0

0

IPhone Fraudently Blacklisted by at&t

I bought my iphone at an AT&T store in 2015, and had it on AT&T up until yesterday, when AT&T unhooked my microcell and i could no longer get much connectivity.  I had them unlock the phone and went to another cellular service, but that service along with other services i checked all stated that my

Questions

 • Apple

1.5K

6

0

0

Blacklisted phone

Hey guys I’m new here getting no help from AT&T so I’m asking you guys for any suggestion.  recently I have placed a claim with asurion to replace a lost stolen phone. A iPhone was sent out to me but this phone they sent me is blacklisted.  I know this because I tried to get it unlocked and it says

Questions

 • Wireless Account

3.4K

6

0

Help solving problem with Yahoo mail

How do I get my sbcglobal email from Yahoo to sbcglobsl.net mail

Questions

 • AT&T Internet Email & Security

82

1

0

0

CHARGED FOR A PHONE I RETURNED WITH UPS STORE

Okay so I broke my phone and I paid my deductible to get a new phone. 1. I had a red I phone 7 plus they returned me a gold 7 plus ( never unsatisfied I did not receive my phone after paying $100 deductible)2. The phone I receive started acting like in 2 weeks. I had audio problems couldn’t FaceTime

Questions

 • Wireless Billing

88

1

0

0

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