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Frustrating: Why does ATT not treat its longtime customers like it does new ones

Have been an ATT customer for over 10 years -- 3 cell lines (down from 6), Uverse, Intranet (fastest they offer), home phone and digital life.  Spending between $600-$700 a month,  I went into the store today looking to upgrade all three lines to the IPhone X (all three lines are eligible).  I was t

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