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Att thanks error 401

I get the following error when trying to login into my att thanks account Code: 401 - ID customer profile -1000 - no account found. I have tried everything here: https://forums.att.com/t5/Account-Features/Att-thanks-error-401/m-p/6015041#M41882 (which does not really provide a soluti

Questions

 • Account Features

604

3

0

User ID = Wireless Number Ported-Out

Soooo, ported out a phone number and AT&T locked me out of my existing account. My User ID was the number that was ported. Don't see how the port would matter to a User ID, but apparently it does at AT&T. I clicked Forgot User ID and got an email that just referred me back to my existing

Questions

 • Online Account Access

28

10

0

AT&T Thanks App Login Issue

As it seems with many folks on here, I am having issues logging into the AT&T Thanks app. After putting in my credentials (which feels like for the hundredth time), it starts to load for a few seconds and then an error message pops up: "Uh oh. An error has occurred. Please check back later." I am ce

Questions

 • AT&T Internet Account

266

3

0

0

09/2019 Yahoo Login Redirects to ATT Forgotten PW

I've had a yahoo email address for about 20 years. I've also had three ATT.net email addresses associated with home internet in the past, and I forget whether they were ever linked to my one yahoo email address. Through Aug 2019, I had one-step login on my Yahoo cellphone app, and if needed, Yahoo w

Questions

 • AT&T Internet Email & Security

231

1

0

0

Error Code 43408

I switched to the Unlimited Elite Plan so we could have HBO. I seem to be having the same problem as several others. I cannot get signed on to receive HBO. I get a message that says "Looks like your plan isn't eligible for the HBO benefit." I have tried several of the different solutions I have

Questions

 • Account Features

390

1

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

Reaching Customer Service using AT&T Prepaid while abroad

I had to come back to my home country because of the COVID-19 pandemic and completely forgot to deal with my AT&T account before I left. I tried using the website but it wouldn't open my account due to my being abroad Even using VPN didn't help my situation because it kept giving various errors whet

Questions

 • Account & Usage

30

1

0

What is going on with the new authentication requirements?

Yesterday my att mailbox suddenly stopped working on all of my devices. I spent several hours today attempting to fix it. Eventually I got it working by creating a new secure key, but I'm still scratching my head over what exactly happened, if it will happen again, if making a secure key was the "pr

Questions

 • AT&T Internet Email & Security

10

0

0

Email syncing and sub accounts

When I try to fix email settings in my Windows10 Mail program for different sbcglobal.net (sub)accounts, I get sent to Yahoo where I enter email address which sends me to ATT where I enter email and password, which sends me to Set Personal Password (not change password). I enter the same password an

Questions

 • AT&T Internet Email & Security

32

5

0

Recover phone number

My husband had, I think it was a GoPhone, for ~6 months, and he had added the sim card to his iPhone (11 Pro) from TMobile (so he had a dual sim: AT&T Prepaid number for work and TMobile personal number). He had set the payments to autopay.Then he took that sim card out and switched to a new Xfinity

Questions

 • Account & Usage

81

1

0

I cannot access my acct.to pay my bill

less then one month ago i assumed my mothers acct now even though I can log on to my acct I am stuck in an endless loop as soon as I log on I get directed to AT&T TV a service we had and cancelled over 6 months ago I cant get out of it I call 611 get sent a link that no longer works i opt for li

Questions

 • Wireless Billing

14

0

0

how to stop the service of the cellphone SIM card&payment problem

Hi, I'm a South Korean who study in United State. I bought a cellphone SIM card from at&t with AT&T UNLIMITED STARTERSM plan($35 per line/mo) to use while I study in United State, but due to Corona-19, I came back to Korea, and I want to stop the plan until I return to United State. So, I tried to l

Questions

 • Online Account Access

13

1

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

12

3

0

Login loop for apple users

TLDR at the bottom So about a week ago my mom had three devices all set up with her ATT email address; she has an iPhone, iPad, and iMac. She then got a MacBook and wanted to add her email there. She had some problems setting it up so we called ATT to figure out what was going on. We had issues

Questions

 • Apple

10

0

0

hacked acct and phone

my wireless phone and Att Acct keeps getting hacked

Questions

 • Apple

17

1

0

Forgot Passwort from att prepaid account don't have access to the phone

I am currently in Russia and my sim card doesn't work here, I can't receive messages or anything to my phone number. Can you please help me activate it. I forgot the password to my account, so I cannot access it.

Questions

 • Phones, Tablets & Devices

12

1

0

Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

 • Wireless Account

13

1

0

The system cannot sign you in at this time. Call 611 for help.

Hello,I'm trying to login in the https://www.paygonline.com/ , but I'm getting this error: "The system cannot sign you in at this time. Call 611 for help."I already read some posts here saying that I should call and follow the instructions, but I'm in Brazil, and I cannot call from here.How should I

Questions

 • Account & Usage

83

1

0

Logging into account management abroad

I travel frequently and when I am abroad, I can never login to the account management portal. It just says "oops something went wrong try clearing cookies" I have tried different browers, devices, cookie clearing, the only consistent thing seems to be that if I am abroad, I cannot login. What is the

Questions

 • AT&T Internet Email & Security

276

5

0

0

can't send or receive emails

Att.net emails worked for 15+ years. Stopped suddenly. Couldn't login but got error message "NOT FOUND ON ACCELERATOR". If I tried logging in from att.yahoo.com yahoo returns my address is unknown. Spoke to 3 different departments, reset my password 3 times and finally able to login and view my pr

Questions

 • AT&T Internet Email & Security

58

0

0

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