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Update User ID alert

I have received an undated alert from AT&T via my AT&T account asking me to update my User ID to one that is an e-mail address. And I'm being told that it's best to use an e-mail address that is not my AT&T e-mail address. While I understand that this is for security reasons, this approa

Questions

 • AT&T Internet Account

125

3

0

hbogo login

is hbogo username and password the same as your att uverse userid and password?

Questions

 • Watching U-verse TV

887

1

0

0

Unable to log into AT&T Prepaid

For the past couple months (starting from around when the pandemic hit) I have been unable to log into AT&T prepaid. It just returns me with "System Error, unable to log you in at this time, please call 611" whether I use my PIN or my password. When I click the forgot my password button, whether

Questions

 • Account & Usage

39

1

My phone is locked out, saying SIM card is PUK locked

I fell asleep with my fingers on the screen...Must've locked device due. Now I cannot unlock it because its asking for 8 numeric password... I don't recall it? How can I RECOVER MY PUK CODE if I cant

Questions

 • Android

20

1

0

ATT Uverse Login Wont Work When Trying To Stream From Other Apps

My ATT login information will not work when trying to stream from apps like NBC Sports and ESPN. I know that I am entering the correct login email and password, but I keep getting a "user not authorized" error. Can someone please help me? I need to be able to watch my sports.

Questions

 • Watching U-verse TV

1.5K

2

0

0

Cannot access account to cancel landline service

Our kitchen was remodeled and subsequently our landline quit working. We have not used the service and wish to cancel it rather than repair the line within the house. I have tried calling every AT&T customer service phone number I can find, and the automated system always tells me it can't find my a

Questions

 • AT&T Phone Account

25

4

0

Unable to login to @bellsouth.net with Google Chrome

I can now only login to @bellsouth.net with Microsoft Edge but not Google Chrome. This occurred recently after using Chrome successfully for more than 10 years. I have cleared cookies, cache, saved passwords and extensions as suggested. I still cannot access @bellsouth.net email through Currently wh

Questions

 • AT&T Internet Email & Security

24

0

0

Activate line when transfering number

Hi,I recently bought a prepaid sim card in oder to benefit from the AT&T PREPAID 8GB Online Offer$25 monthly when you prepay $300 for 12 monthsDuring the ordering process I requested to keep my phone number from my previous line. Which was OK.I received the sim card, I activated it onlinem but I am

Questions

 • Plans & Features

105

1

0

Can't login to my account

I've been an At&t prepaid customer for years now and as of recently i haven't been able to login to my account. Every time I click on "forgot password" it says one can't be provided and that I have to try in 60min....every single time. Also it seems like my credit card is being charged earlier a

Questions

 • Account & Usage

12

1

0

trying to login into my wireless account

I've been trying for the last three days to log in to my wireless account. No matter what browser, server, or portal I try, I always get timed out. If I use Firefox or Chrome, I get the message: "The connection has timed out. cprodmasx dot att dot com took too long to respond."If I use Safari, I get

Questions

 • Online Account Access

633

0

0

0

How to reset myAT&T password or PIN code while outside the U.S. ?

Currently located in China, I have a prepaid wireless plan with AT&T, but I can't login to my account now. I tried to call their customer service hotline but no options for human customer representative. My ultimate goal is to cancel my AudoPay and possibly request a refund for April.

Questions

 • Account & Usage

34

1

0

windows 10 email client login not working

I use claws email client for windows 10 to retreive emails from the att.net worldnet accounts which consists of 4 accounts plus yahoo account. I noticed this morning that the client wasn't retreiving the emails and checked to see when I got the emails.the last email received was on may 3, 2020. i

Questions

 • AT&T Internet Email & Security

150

2

0

HBO Max Login with Unlimited Plus

I have spent the morning working on trying to log into HBO Max (which the virtual support said my plan was eligible for) and I have had no luck. I have tried on my phone and computer and I know my login works because I was able to sign into myATT. Whenever I put my log in information in, it says   "

Questions

 • Login support

289

1

0

WatchTV Login & HBO Go Activation Issues

I have ATT WatchTV through my ATT Unlimited & More Premium Plan. I am unable to sign in to HBO Go to use the app. I keep getting an error that says “something went wrong.” Does anyone have a fix for this? I’m also unable to log in to the ATT Watch TV from the browser on my phone. It keeps redirectin

Questions

 • WatchTV Activation & Setup

6.6K

53

0

0

Oddball email address doesn't play nice with others

I have one email address on my account that refuses to play nice with the others. I cannot log into it via any external application mobile or desktop (including Yahoo, Outlook, apple mail, etc) and can ONLY use the browser to get to it.  The other "nice" email addresses allow me to use them in

Questions

 • AT&T Internet Email & Security

14

3

0

Sbcglobal.net Free Account Password Reset

I have an sbcglobal.net account that is not tied to an AT&T account and I appeared to be locked out and don't remember the answers to my security questions. Also, when I've tried using the chat feature it's just been a bot that can't understand my issue. Is there an easier way to have a real per

Questions

 • AT&T Internet Account

15

0

0

Can't activate my SIM card or log/create an account

My SIM card arrived today, and for the life of me I can't get any service. I filled out the form with my IME and SIM number but nothing changed. I tried to log in to my Prepaid account on paygonline.com, but it won't accept my my phone number. I can't call customer service with 611, and I can't even

Questions

 • Plans & Features

99

1

0

I can't log into my FirstNet account online

When I enter my username and password, this is the screen that it takes me to. It's been happening since May 2021.  At the time of this post, September 2021, I still get this...  HTTP Status 404 – Not Found Type Status Report Description The origin server did not find a cur

Questions

 • Online Account Access

19

1

0

BGW210-700 Isn't Listed

BGW210-700 isn't even listed on your help site menu, how am I supposed to get help for it? The access code printed on the black and white label under it does not work no matter how many times I type it in, cut and paste it from clear text, whatever. Sorry I got this now, do not need the frustration.

Questions

 • AT&T Fiber Equipment

20

2

0

Unable to login to WatchTV account:

Hello, When logging into my WatchTV account on my Google Chrome browser, I receive the following message: An error occurred while processing your request. Reference #30.3df9dead.1634742614.1b22edf9. I've been receiving this error message for about a day. Thank you in advance for your

Questions

 • Streaming WatchTV

13

2

0

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