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So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

69

4

Password reset to check prepaid hotspot balance

I am trying to reset my login to check my prepaid hotspot balance. But when I do it says it sends me the pin. Either it is sending it to the hotspot phone number or it is just not sending it. I do not have a phone or anything other than the hotspot with at&t

Questions

49

1

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Network unlock

As I am trying to unlock my phone number from 2017. And I receive this error message. We're sorry, we can't unlock this device because it’s tied to an account that does not support device unlock. What now? I also don't have access to my at&t account because the phone number I try to unlock is th

Questions

106

8

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Can I Automate Email Delivery of a .PDF of Our Monthly Account Statement?

My wife needs to submit our monthly AT&T internet bill to her work for reimbursement. Is there a way to get a .PDF of the bill automatically emailed to her address?For a few months I automated the process using external services.  I used FileThis.com to automatically login to our AT&T

Questions

404

9

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Your box caught my tenants fence on fire

Your box caught a fence that lines up with 4 properties on fire. ATT sent out a tech and stated that this is not on ATT because there was no explanation. This sounds so ridiculous clearly from the fire report and the picture this was a fire that happened internally inside your split box. Tech stated

Questions

30

5

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Attempting to cancel my internet and direct tv

Att app instructs to download Direct Tv app to cancel. My old email and account numbers will not work. How do I work around this obstacle please?

Questions

45

3

Can't activate my SIM card or log/create an account

My SIM card arrived today, and for the life of me I can't get any service. I filled out the form with my IME and SIM number but nothing changed. I tried to log in to my Prepaid account on paygonline.com, but it won't accept my my phone number. I can't call customer service with 611, and I can't even

Questions

206

1

0

Unable to create my AT&T account for my new BMW X3 bought in Canada

Apparently I should have a three months free internet in my new BMW X3 but I am not able to create my AT&T account on-line, I am still getting an error message, see below. I get the same error while I am trying to create my account from my cell while inside my car. I cannot even conne

Questions

278

6

0

In Vehicle (Infinity) Wifi Hotspot

Hello, I am able to connect to my Android to my vehicle's hotspot using the password I set in the vehicle's wifi settings.  However, as soon as I connect, I am now receiving a prompt saying "Sign in to this network".  When I click the prompt I am taken to this website.  Essentiall

Questions

35

4

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hacked acct and phone

my wireless phone and Att Acct keeps getting hacked

Questions

53

1

0

Bellsouth.net email not recognizing my login info (Care Code: 205.4)

My bellsouth.net email just stopped working for no good reason. I have tried to reset the password multiple times and even ATT tech support is unable to help at the moment. I was escalated up two tiers and they checked to make sure there are no website issues. They had me try to login from multiple

Questions

294

1

0

Prodigy.net Issue

Hello, I have a prodigy.net email with no security questions assigned and cannot reset the password. Please help me.

Questions

21

1

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HBO Max subscription cancelled notice

I have followed through on the "canned" suggestions by the ATT reps to uninstall, clear cache, power down, power back on etc. Still did not work. Went to HBO Max through ATT weblink, logged in under provider, it recognized my ID, went to select the show i was watching on sunday, only to circle b

Questions

173

0

0

configuring my modem

I tried a factory reset but still cant login to my BGW210 even using the device access code printed on the modem itself. I have internet access but I want to reconfigure this device. Can I change it to bridge mode? I need to change the internal LAN subnet. I want to turn off wifi. I have my own gat

Questions

103

6

0

sbcglobal.net account login

I have a very old @sbcglobal.net account. I have not been able to login or recover my password for almost 10 years. I only have access because my iPod was logged in back in 2012, and has managed to stay logged in through past 2 iPods and current iPhone. I don't remember which data breach it was,

Questions

441

1

0

"Let's verify it's you..." issues when setting up account on new device

I've had an sbcglobal.net account for nearly 25 years. A while back I tried to set up my sbcglobal email on a new device (I had to transfer my number away from AT&T for work requirements).  After entering my username and password I get a screen asking me to select an AT&T phone number

Questions

105

5

0

Smart home Manager care code 902

Every time I open up smart home manager and hit sign in a box pops up that says Care code 902 and I would like to fix this and know how much data I have used or give me another way to find out how much data I have used on my fixed wireless internet thank you so much for your kind responses You're th

Questions

473

0

0

I am unable to sign into my online account

I have tried the “ forgotten user ID” and used the ID that was sent. I have also reset my password but I am still getting incorrect user ID or password response after several attempts. I waited 24 hours and tried it all again but with the same results.

Questions

16

1

0

I can't receive verification codes to my registered phone number with apps like snapchat & instagram

I switched to a iPhone 11 from a 6s, 3 months ago I also changed carriers from Verizon to AT&T not sure if that would make a difference but Ive been trying to login to y snapchat but now they have the two factor authentication, which means it has to send you a verification code to your number &a

Questions

5.8K

6

0

Mac Mail sign in page non responsive

I have a late 2013 27" iMac running macOS Mojave 10.14.6. I've made no changes with the OS or any other app in years. Suddenly a few days ago a dialog box appears on the desktop saying I need to resign into my Yahoo mail account. I've come across this in the past a few times and normally it goes to

Questions

265

25

0

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