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Buying a new phone

I'm trying to buy a new phone online because I lost my old phone but I'm not able to because I don't have access to verification code they send me because it's sent to the phone I lost and they don't have other options to send it to what do I do?

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40

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Problem signing in on PS5

Hello, Im having issues trying to log into hbo max on my Playstation 5. After entering the sign in code, selecting AT&T, and signing in with my login information, the screen goes white for a second then loops back to the sign in code prompt. I tried using both my iPhone and iPad along with clea

Questions

171

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sbcglobal.net email account was hacked & password change

My sbcglobal.net email account was hacked and the password was changed. Somehow, I am still able to access the account on my iPhone. As I still get important emails, I would like to be able to change the password, can you please reset the password, or have this email account deleted? How do I delete

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7

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Email logon failure

Unable to logon my att yahoo email account despite repeated tries. Chat with tech support for hours, on Monday, Tuesday, and Wednesday, no joy. They referred me to 877-267-2859. Eventually after automated questions and live agent, she transferred me to internal tech support, who could only help me i

Questions

83

2

New password and access for an old Ameritech.net email account

I have an old Ameritech.net email account. The account has stopped allowing me to sign in to my email via a web browser but my iPad is still receiving email from that Ameritech.net account just fine. When trying to access the account via web browser I now get a message saying “Looks like you’ve tri

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345

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Can’t log onto account or call at&t because have no service

After I declined the international day pass I immediately had no service. I received a text with a phone number telling me if I want to change to call this number. I can’t call the number because I have no service. The call always fails. I tried to log onto my account, but they send a code by text

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268

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Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

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103

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Not Found on Accelerator

Description: Your request on the specified host was not found. Check the location and try again. I have not been able to get into my att.net account in years. Logging in causes the above message to come up. Apon refreshing it takes me to a broken "logout successful" tab.I can confidently say it is

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8

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Att cloud app not working

Hello, I have restarted my phone, deleted the app, restarted my phone, deleted cache, deleted data. All to no avail. App gets stuck on the loading screen, i can't even sign in or access my pictures. Phone Samsung s21ultra on the latest software

Questions

87

5

Fan Pin

Where can I find it? I can’t register my account without

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37

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locked out of email

I have tried to access my att.net email with the appropriate password, but I keep getting an error that there were too many attempts and my account has been locked. The answers to my security questions are not working.  Please help??!!!

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13

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Cannot sign into my sbcglobal.net email account

I'm unable to log into my sbcglobal.net email account. On the log in screen, when I enter my sbcglobal email address and click that I'm not a robot, it sends a verification code to the same account that I cannot get into. Last week I ended my landline and DSL service but thought AT&T lets you ke

Questions

1.6K

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Constant Authentication Error on AT&T Thanks/myAT&T App

Every time I try to take advantage of AT&T's current benefits and contests, I get the authentication error, "Uh oh. An error has occurred. Please check back later. Authentication error. CustomerProfile-1000 - No accounts found." I have current services, my login information is correct, I have tr

Questions

45

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Trying to gain access to my account while on a cruise ship

I'm on a cruise ship and trying to get service (phone/text/internet). I signed up for the Cruise package as an add-on to my account, but it's not working. When I try to get into my ATT account using my computer, I cannot login b/c it requires a code sent to my phone that does not have service at sea

Questions

584

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I can't access my account

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

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111

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HBO and AT&T Unlimited Plus Account

I upgrade to the AT&T Unlimited Plus with HBO included yesterday and cannot access my new account. I do not use the AT&T TV service of any kind and only have the wireless plan with my phones. I have tried logging in on the app on my iPhone as well as on my computer and am having a service error pop

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60

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Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

82

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GoPhone current payment page broken...

The GoPhone current payment page to manage your auto refill account is broken and has been for 3 months...  This link:https://www.myprepaidrefill.com/MobilityUSWeb/processLogin.do?p3=en_US&p2=enqb8t1M6nmJxz49DaqfXzZ94Yo=&p1=5039139365&&source=Cingular Does not let you log in... Then:Click Here (GoPh

Questions

521

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You won't accept my address

I can't create an account because you won't accept my address. I have a phone and service, but they used the store address to do so. I want to set up auto pay. Where I live in Alaska we don't have house numbers, just a highway marker number and a PO Box which you don't allow. How do I get past t

Questions

314

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Logging into Prepaid Account, AT&T tells me my first time login is wrong?

My phone has been activated, but whenever I try to login to my AT&T account so I can add money, I'm told the password is wrong. I've never logged on before, so it should still be the default last 4 digits of my number, correct? In case it isn't, I tried using "Forgot Password"...and was told my numb

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2.8K

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