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AT&T THANKS APP and WEBSITE

I continuously try to log into the ATT App using my ATT username and the correct password. I receive an error message every time. Any solutions? ALSO, I'd like to comment on the complete lack of knowledge by many of your phone room employees that were contacted during the 1 hour and 45 minutes-ish p

Questions

 • Account Features

7

0

0

My ATT U-Verse email assigned April 28, 2014 has somehow been appropriated by YAHOO!

This is Monday, 2019.02.04.1937.CT about a two year period being unable to login to att.net or att.com, being unable to pay my bill online, being charged a service fee for paying by telephone, and now learning AT&T has somehow allowed YAHOO! to appropriate/confiscate/claim my AT&T U-Verse email addr

Questions

 • AT&T Internet Email & Security

238

3

0

0

HBO and AT&T Unlimited Plus Account

I upgrade to the AT&T Unlimited Plus with HBO included yesterday and cannot access my new account. I do not use the AT&T TV service of any kind and only have the wireless plan with my phones. I have tried logging in on the app on my iPhone as well as on my computer and am having a service error pop

Questions

 • Account Features

30

2

0

I switched service in May from Comcast to AT&T and want my original phone number ported back and was told I had to wait a monthh.

I NEED MY OLD PHONE NUMBER PORTED INTO THE NEW AT&T LINE. My mom is here a lone when I am gone and I am getting several cell phone calls wondering if mom is ok and not answering the phone.  AT&T PUT THEIR OWN PHONE NUMBER DOWN AND I HAVE MADE SEVERAL CALLS AND TALKED TO SO MANY PEOPLE

Questions

 • AT&T Phone Account

12

2

0

Email account Hacked/Unknown email added as primary and changed my primary to a sub account - Now I can't access or reset password

I tried to log in to my email account that I have had for 23 years now. It wouldn't accept my challenge question answers when I tried to recovery my password and then told me it wasn't recognizing my user id.  I received the email for my user id and it shows an unknown email address not at all

Questions

 • AT&T Internet Email & Security

14

1

0

Can't sign in to my Prepaid Account online

Hi all,I'm having issues logging into my prepaid account. Keep getting the "The system cannot sign you in at this time. Try again in 60 minutes" message. I tried to reset the password but got the "The system cannot reset your password now. Try again in 60 minutes" error. Clearing the cache & cookies

Questions

 • Account & Usage

935

1

0

0

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

 • AT&T Internet Features

17

1

0

Yahoo!/ATT email authentication not functional

sbcglobal.net email domain - authentication stopped working at 22:20CT on Sat 7/13. att.net domain was functional until 9:00CT on 7/14. Error message - Sorry we cannot process your request." Tier1.5 issued pin# resets, cleared cache, tried both IE and Chrome browsers. Current status for sbcglobal,ne

Questions

 • AT&T Internet Email & Security

179

0

0

0

Data Service Repeatedly Disconnected - Sign in to Network attempts fail

Hello, I've been having this issue for the last couple of months, and now it's gotten so bad that it happens multiple times a day. Suddenly, whatever I was streaming is cut off, and I get a notification on my phone requesting me to sign in to the network, where the only options I have are fr

Questions

 • Account & Usage

23

1

0

prepaid log in

i can never log into my prepaid account. i always get an error that the information is invalid or the system has an error. i know that my password is correct because every time i try to change it, it says i cannot change it to my current, existing password.

Questions

 • Account & Usage

20

2

0

09/2019 Yahoo Login Redirects to ATT Forgotten PW

I've had a yahoo email address for about 20 years. I've also had three ATT.net email addresses associated with home internet in the past, and I forget whether they were ever linked to my one yahoo email address. Through Aug 2019, I had one-step login on my Yahoo cellphone app, and if needed, Yahoo w

Questions

 • AT&T Internet Email & Security

231

1

0

0

AT&T Thanks App Login Issue

As it seems with many folks on here, I am having issues logging into the AT&T Thanks app. After putting in my credentials (which feels like for the hundredth time), it starts to load for a few seconds and then an error message pops up: "Uh oh. An error has occurred. Please check back later." I am ce

Questions

 • AT&T Internet Account

266

3

0

0

Error Code 43408

I switched to the Unlimited Elite Plan so we could have HBO. I seem to be having the same problem as several others. I cannot get signed on to receive HBO. I get a message that says "Looks like your plan isn't eligible for the HBO benefit." I have tried several of the different solutions I have

Questions

 • Account Features

390

1

User ID = Wireless Number Ported-Out

Soooo, ported out a phone number and AT&T locked me out of my existing account. My User ID was the number that was ported. Don't see how the port would matter to a User ID, but apparently it does at AT&T. I clicked Forgot User ID and got an email that just referred me back to my existing

Questions

 • Online Account Access

28

10

0

Att thanks error 401

I get the following error when trying to login into my att thanks account Code: 401 - ID customer profile -1000 - no account found. I have tried everything here: https://forums.att.com/t5/Account-Features/Att-thanks-error-401/m-p/6015041#M41882 (which does not really provide a soluti

Questions

 • Account Features

604

3

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

What is going on with the new authentication requirements?

Yesterday my att mailbox suddenly stopped working on all of my devices. I spent several hours today attempting to fix it. Eventually I got it working by creating a new secure key, but I'm still scratching my head over what exactly happened, if it will happen again, if making a secure key was the "pr

Questions

 • AT&T Internet Email & Security

10

0

0

Reaching Customer Service using AT&T Prepaid while abroad

I had to come back to my home country because of the COVID-19 pandemic and completely forgot to deal with my AT&T account before I left. I tried using the website but it wouldn't open my account due to my being abroad Even using VPN didn't help my situation because it kept giving various errors whet

Questions

 • Account & Usage

30

1

0

Recover phone number

My husband had, I think it was a GoPhone, for ~6 months, and he had added the sim card to his iPhone (11 Pro) from TMobile (so he had a dual sim: AT&T Prepaid number for work and TMobile personal number). He had set the payments to autopay.Then he took that sim card out and switched to a new Xfinity

Questions

 • Account & Usage

81

1

0

Email syncing and sub accounts

When I try to fix email settings in my Windows10 Mail program for different sbcglobal.net (sub)accounts, I get sent to Yahoo where I enter email address which sends me to ATT where I enter email and password, which sends me to Set Personal Password (not change password). I enter the same password an

Questions

 • AT&T Internet Email & Security

32

5

0

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