Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (931)

Relevance
Selected Relevance

Accepted Solution

Care Code 201 lu100

Can't get into email

Questions

1.4K

1

0

Accepted Solution

Closed

AT&T is keeping me hostage…

I have had a terrible experience with AT&T and now they’re making it very difficult for me to leave. I have never endured this with a phone company before. Let me explain: I decided to open up a new line for a business I plan to eventually open and to get more acclimated with the Android OS,

Questions

208

13

Accepted Solution

AT&T paygonline account locked..

I tryed to pay my prepaid on paygonline and failed several time to login. After that, it showed a message, "Your account is locked. Please call 611 from your device for help." Of course I tryed to change my password but they did not send recover code to my phone number. How can I do my payment and

Questions

83

1

0

Accepted Solution

Lost phone. How to reset my account pin without my phone

I lost my phone and to get a new sim with same number I need to provider my account pin. How can i reset my pin without my phone.

Questions

1.3K

6

0

Official Solution

Closed

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer since

Questions

19.7K

83

Accepted Solution

the device you want to unlock is active on another at&t account. the account owner needs to remove the device from their account first. for

Bought a iphone 11 here in uae, turns out its sim locked and couldent contact the seller. if u try to unlock it via att unlock program it says "the device you want to unlock is active on another at&t account. the account owner needs to remove the device from their account first. for assistance,

Questions

107

7

0

UNLOCKING MY S9 ON MY CLOSED AT&T ACCOUNT

So basically I had a few accounts or phones on my account, only one was retained due to the fact my son was still attending college in Chicago. The phone is from Hawaii and bought from AT&T.      So I did the unlock request, and got a response stating we had a "Balance on the D

Questions

46

4

0

Stuck with the Consequences of Being Lied to, of Naively Trusting the Lies Told to Me by Multiple AT&T Representatives

It’s a long story but I’ll try to make it as brief as I can. The essential facts are: 1. I had and still have a 12 pro max. This phone, which I fully paid for (with a discount) at the time of purchase, I bought through my employer in October 2021. As part of receiving a special discounted price, yo

Questions

58

1

0

Closed

cancelled account

cancelled account and suspended lines fraud team cancelled service and lines

Questions

75

1

0

Deleted account to solve password problems and can't restore

My ATT.net email account stopped recognizing my password and I would create a new password every time I logged in. This was over a period of a couple of weeks. A friend said she'd had the same problem and solved it by deleting the account and then starting it up again. A week ago I believe I delete

Questions

47

0

0

locked out of account

Hy there, ​ 2 Years ago while traveling the states i bought a prepaid phone because my european phone wouldn't work there (for mobile data and gps). As i had planned to get back to the states eventually i tought i would use the phone again (but i haven't returned yet). Now 2 years have passed an

Questions

42

2

0

Device Unlock LG A340

Hi My request to Unlock My LG A340 has been approved.. But there is no Unlock code..

Questions

156

2

0

Problem with ZTE SPro 2 Unlock

Hi, I have received the Unlock code from ATT for ZTE SPro 2. But i don't get the message mentioned in step 3. The device recognises the non-ATT SIM but no pop-up message to proceed with unlock. Attached is the image of the screen i get once i power it on. Please help. Using a Non-AT&

Questions

165

6

0

Help Understanding Business iPhone Trade In and Unlock Policy

I participate in BYOD through my employer where I own/pay for the device and they pay the wireless bill. I purchased an iPhone 13 Pro Max in September 2021 through AT&T Premier at a discounted price which is attached to a 2-year business contract. I just upgraded in September 2022 through

Questions

79

3

0

Att.net Email Password Reset Help

I have had an "att.net" email for over a decade. About 3 weeks ago my email kicked me off and then started saying my password was incorrect. *This is a free email account, I do NOT have any att services connected to this email.* However, I have a backup email associated with my account and believe

Questions

88

3

0

Entice Me

I have a carrier locked AT&T phone, and i recently paid a third party to network unlock the device. The device is no longer on the network, what can i do with this phone now? If im still leasing, can i trade it in??? Can i sell it, or activate on another Network and how does that work. I've had

Questions

26

3

0

Closed

Still need help unlocking the phone

We tried the website and the contact info but since we ported the number over it keeps saying we need to go in and activate at a store. We don't want to activate a new SIM card. We just want to unlock the phone and it won't let us speak with an individual

Questions

28

0

0

Unlock device

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

Questions

55

1

0

Help me please!

​Hello! I bought an iPhone on eBay, but it turned out to be AT&T locked.  When trying to unlock, the following message came: “Hi Vladimir, This device is under a 2-year contract.  You'll need to complete the contract before you can unlock it.  Want to review your contract? &

Questions

33

1

Unlock Portal Issues

I've been having many issues with the unlock portal for the past month. Most recently, the confirmation link in the email didn't work. I clicked it and it sent me to the usual page that would normally show the request number and imei. However this time it showed everything but the request number and

Questions

58

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.