Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (931)

Relevance
Selected Relevance

Accepted Solution

Closed

Voicemail box

Never needed a password for my voicemail before today asked me for a password. Went to reset it I did two times now and even changed my voicemail # to my phone number from the default voicemail number given to me. The prompt says someone else has logged into my voicemail and hangs up. I can access m

Questions

43

3

0

Accepted Solution

Suspended Phone

Just like other excited clients I ordered the S24 Ultra. The issues started with my orders being canceled, "by request", when I never requested it. Then my order that finally was processed became lost in transit and I had to report it to ATT. A good neighbor then brought my package to me with my pho

Questions

90

5

0

Accepted Solution

Closed

"Troubleshooting Connectivity Issues with bgw320: Invalid Password Error on Bose 500 and Blink Outdoor Gen 3 Cameras"

I recently acquired the bgw320, and I'm encountering connectivity issues with certain devices. Despite confirming the correct credentials, devices such as Bose 500 and Blink outdoor Gen 3 cameras can see the Wi-Fi but are unable to connect. The error message indicates an "invalid password," even tho

Questions

89

1

0

Accepted Solution

Unlock Device After Payment of ETF

Hello - I just paid my ETF and my account now shows zero balance (payment reflected). Is there anything else I need to do or how long to wait before I can unlock my device? I just tried unlocking and still saying I’m still under contract. Thank you! PV

Questions

34

6

0

Accepted Solution

Closed

AT&T says they'll accept Razr 40 Ultra for trade-in, but they dont. Paid off my phone for nothing, lost promo credits.

After some additional research, Im learning that the Razr+ hasn't been selling as well. This makes a ton of sense now that I know AT&T is saying it's eligible for trade-in, but its really not. Evidence: https://tradein.att.com/offer-details & https://drive.google.com/file/d/1bxYQuJTJy3YoPlUf

Questions

238

6

Accepted Solution

Sim locked

Hello I got 2 at&t locked devices on governmental auction (propertyroom.com). When I go through at&t sim unlock steps it declines process... Reason "lost or stolen"... I purchased phones legally... could you please help me out  Thanks for your help 

Questions

45

2

0

Accepted Solution

Phone Stolen Over 1 week Ago - Cannot Cancel or Suspend Service

My phone was stolen over 1 week ago when I was in downtown reno. I have been attempting to get ahold of someone at ATT this entire time, but it is difficult as my schedule does not line up with the hours ATT is open. I was in Downtown Reno having a night at Gold Dust West Casino, when a homeless pe

Questions

158

5

0

Accepted Solution

carrier lock blacklisted iphone

I purchased a blacklisted IPhone with a carrier lock and I would like to know if there’s a way to unlock it. I don’t live in the US

Questions

25

2

0

Accepted Solution

Unblock my New cellphone Motorola

I bought my phone in Walmart and it was never activated with ATT. I live in the Dominican Republic and I need to know what to do to unlock it with the company Claro I need to know if from here I can do it even if I have to pay something Thanks for reply 

Questions

64

6

0

Accepted Solution

Unlocking the phone (sold by the main owner (bought by at least 3 people (I am the last owner))

I want to know about unlocking. I bought a used phone, and it turned out to be blocked by this operator for other mobile operators. Once I managed to start applying for unlocking, but then it said that something was unpaid or something from the list of required things was not fulfilled. I live in a

Questions

171

5

0

Official Solution

Unlock prepaid phone bought second hand

I recently purchased a prepaid att phone second hand at a yard sale problem is it says network locked upon entering my sim card (and apparently my sim isn't on att network)  what can I do to get it unlocked to use with my sim card 

Questions

126

5

0

Accepted Solution

Closed

How to get sim unlock code for Microsoft surface duo

Hello trying to use my brand new sealed Microsoft surface duo phone which is locked to att with a tmobile sim card. After multiple attempts with att support and Microsoft support. They each keep telling me to call the other one. I am not an att customer, but after the run around I was willing to sig

Questions

281

13

0

Accepted Solution

Can my mom whose number is AT&T use my upgraded iPhone 15 Pro bought thru AT&T?

My mom also uses AT&T (different account than mine) and I want to buy an iPhone 15 Pro for her with the discounted price on my AT&T contract. She and I both are currently using unlocked iPhone 14 Pro with eSIM. Just curious if I can send the discounted new phone to her address directly. I do

Questions

324

11

0

Accepted Solution

i need a way to get in contact with higher ranking AT&T management to fix my account and to stop the thievery.

I feel honestly as if i have worked harder to keep atts service rather than be appreciated and retained by att. It feels almost as if att just doesnt want my business and i couldn't begin to think why. As i stated the the information provided from your records is what i used to get my calculat

Questions

205

28

0

Accepted Solution

unlock

Hola, tengo un teléfono de su compañía que dejaron unos clientes en España, necesito liberarlo ya que aquí no existe At&t y su página de desbloqueo no funciona (https://www.att.com/es-us/deviceunlock/unlockstep1) El IMEI es ( Edited as per community guidelines) Hello, I have a phone from your co

Questions

156

6

0

Accepted Solution

ATT carrier locked iPhone 14 work with a prepaid ATT plan? Only has E-sim though..!

I have an iPhone 14 that’s carrier locked to ATT and wondering if I could use ATT prepaid service on that phone. It also has no physical sim so I’m not sure how that would work

Questions

906

3

0

Accepted Solution

Complete WASTE of money!

Prepaid Phones should not be locked period if they are paid for in full in the first place- maybe for the 1st 30 days but to require 6 months of service for a phone that is bought for maybe 100 dollars at a Walmart is seriously just a trap. With 0 exceptions and TERRIBLE RUDE & UNCARING CUSTOMER

Questions

58

3

0

Accepted Solution

Can a person who stills owes on their phone be removed from a plan?

I have a person on our plan that I'd like to remove. How do I do that? She still owes on the phone, $400. Can she carry it over to a tracfone plan? Or start her own AT&T account with it? Will I have to assume the responsibility of the payments of the phone? Thank you!

Questions

82

1

0

Accepted Solution

Google pixel 4 xl locked

Hello, someone could help me, I bought my google pixel 4 xl by amazon butsupposedly the seller was unlocked and I got blocked, I am from Colombia andthe company that is associated with the phone is AT&T and I cannot unlock itbecause it tells me that I have payments pending, someone would be very

Questions

124

3

0

Accepted Solution

Care Code 201 lu100

Can't get into email

Questions

1.4K

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.