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Device cannot be used/ contact provider

In April I purchased a phone from ebay. I understand, now, that there is a risk in doing so. I paid over $750.00 for it and have the purchase receipt from eBay in my emails (& screenshot). The service was great for 6 months and then one day I went to make a call and it said that my device could

Questions

40

1

0

Closed

Unlock my Phone

Dear AT&T Representative, I am writing in regards to my recent request to unlock my iPhone 13 that is currently under AT&T account. I have submitted the request through your official website, and unfortunately, it has come to my attention that the device is reported as stolen.

Questions

46

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SBC global lockout issue!!!

I am having the exact same problem with email lockout and inability to reset password, and need a manual reset as well @ATTHelp !! Please DM to resolve this. I have been waiting for the supposed call back since last Tuesday. I have important, time sensitive items in this account that I must be able

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19

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email account

I had a business account for my restaurant 16 years!  The business struggled to make it through the COVID event but ultimately early this year the business totally collapsed and failed.  Having to file bankruptcy.  My att account suffered and att was notified but when I could not pay the bill they l

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39

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I am locked out of my att.net account

I’ve had an att.net account for over 10 years. Today, my email via iPhone stopped working and I was told to re-enter my password. I attempted several times with the password I know is correct but I kept getting an incorrect password message. Then I tried resetting my password following the prompts b

Questions

79

2

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Email locked yahoo/AT&T NEED UNLOCKED ASAP

I am beyond frustrated at the inability to assist with unceasing my sent.net account. I never had an issue in 20 plus years and Tuesday I was unable to access it and I do not recall the password. The ones I tried were unsuccessful. I called Yahoo and they are away of the issue but unable to help it

Questions

25

1

Unlock status approved but never got the 8 digit code

I am trying to unlock my at&t device and the unlock request status says its been approved, but I never got the 8 digit code in my email. What can I do?

Questions

166

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Deceased family member

My cousin passed away I’m trying to get access to her account. But I don’t know the password or user id I called and I went up to the corporate store and they said she don’t have an email on her account so I can’t get access to it. I’m feeling like I’m getting the run around with this her death cert

Questions

23

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Problem with accessing old sbcglobal account

A few years ago, ATT sent out a notice that sbcglobal email would no longer be available and I was informed my sbcglobal email would now forward to my yahoo.com account but that never happened and I need to check both email boxes (sbcglobal and yahoo.com) each day. I also get locked out of my sbcglo

Questions

54

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Locked out of SBC Global email account

The service we have received so far to help troubleshoot has been appalling. I have been a customer for decades and can't get a straight answer about why I would need to wait 30 days for my husband to gain access to his email account.  The phone number associated with the email account is tied

Questions

18

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Network Unlock Successful Yet No Network Access for Another SIM

I followed the unlock procedure for a Samsung S10e. I was able to enter the unlock code AT&T sent via email to the phone with a different SIM. It worked. Now every time I start the phone with a different SIM it doesn't request an unlock code. The only problem is the phone is stuck with Airplane

Questions

44

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Unlocking a device

I have submitted a request to unlock a device but keep getting the following error message: "We’re sorry about this, but it looks like we’re having technical issues. Please give us a few minutes to sort it out, and then try again."

Questions

49

4

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Can't unlock refurbished phone because its on another AT&T account

A month ago purchased a refurbished AT&T google pixel 6. The phone works fine in all but one regard, it can't make outgoing calls. It can: -send SMS -receive SMS -receive calls- access data/internet I have had a terrible experience with AT&T trying to resolve this issue for the last mon

Questions

142

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Galaxy s5 / Check Imei status outside U.S.- Emergency calls only

Hi friends, I have a problem, I bought an AT&T galaxy S5 on E-bay (I am from Chile), the seller said it was clean and unlocked, and I used the phone for about 8 months and it worked like charm, last month my phone showed a message and I couldn't make calls or get internet (4G), I did hard reset but

Questions

360

4

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bellsouth.net account deactivated after being hacked

My bellsouth.net email account was hacked and now it is deactivated. It is a very old account and when I try to reset the password it says that it's not activated and I need to get my parents to unlock it. But I'm 50 years old, so I think it is confused. I cannot seem to reach any support for this i

Questions

978

7

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Device unlock reques

Device unlock request doesn't work properly. Who can help me to unlock device? I'm getting an error: "We’re sorry about this, but it looks like we’re having technical issues. Please give us a few minutes to sort it out, and then try again."

Questions

22

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resetting password to PrePaid account without a handset

My handset is SIM locked and I need a PUK, but I forgot my password to my prepaid account and entered it wrong too many times. Now it's asking me to call 611, which I've tried many times, but I get absolutely no help from them. I then called the Prepaid customer support line and the bot won't let me

Questions

48

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Device Unlock

Hi, I brought a new 12 Pro Max from BestBuy AT&T with full price and i had cancel the line and moved to a different carrier due network issue at my home. I have requested device unlock multiple times and it is getting rejected and no one is helping me in getting it unlocked. I am not able my

Questions

59

2

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Lockout of Pacbell.net email

We had been locked out of pace lm.net email and we have so many important email that goes to that email address. We had been legacy user for decades and it had cost us lots of time and money due to the lockout. Please help and get us back in our legacy email.

Questions

34

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Forgot password and security question answer

I recently changed my password for my email account but can't remember it now. I went to change the password and apparently forgot the answer to one of my security questions. I don't have access to my work email now. How do I regain access to my account? I must not have a backup email account associ

Questions

260

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