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Hmm… we can’t reset your password We don’t have the account details needed to complete your request.

Hmm… we can’t reset your password We don’t have the account details needed to complete your request. I can't get into my email and this message pops up. Hmm… we can’t reset your password We don’t have the account details needed to complete your request.

Questions

34

4

Sim Lock My İphone

When I changed the sim card, I learned that the iPhone I bought from the phone store in Turkey was connected to ATT. When i applied to unlock my device it was associated with fraud. I encountered such a problem when I changed the sim card on the phone I have been using for 3 years. I request from AT

Questions

106

3

0

Device unblock case

My device and phone line was blocked by the network by mistake  because  AT&T thought that my phone was lost or stolen because I got another phone and put my SIM card into my new phone, it u worked fine for a few days, then suddenly it was  suspended, so I called AT&T and use

Questions

40

3

0

Closed

Closing threads to hide the truth?

I recently posted about an issue I have. I am a new member. It seems like instead of a resolution I am bombarded with nonsense replies skirting the issue with made up information. Then all of the sudden after a "top contributor" makes a final comment to gaslight the real issue, I am locked out of th

Questions

52

20

0

ATT store manager cx line on accident and now we can't get it back???

We went to an ATT store on 19Feb2024 to return a tablet and cx the line associated with the tablet. The store manager instead cx my husbands phone line on accident. They were not able to restore his line after 2 hours. We've called every day since and spent 9+ hours trying to resolve the issue. No o

Questions

38

7

0

Lost email account

I've had this email account for decades. You had my gmail email for resetting passwords. Yet you say you don't have the needed information.  Your help center said they can't override the system and rest my password.  I had the right password.  It was correct because it was saved on G

Questions

36

3

0

Locked out of my ATT Email

I have the yahoo app on my phone that gives me access to my ATT email. It always auto signs me in. A few weeks ago I clicked my app and it said enter your password. I had no idea what my password was because I hadn’t entered it in years. Then t asked for my user ID, which I didn’t know and then a ba

Questions

61

4

0

Device Unlock

Just purchased Microsoft surface duo from ebay, it seems that it is locked to att service. I am outside of US, so I can not contact the support without an account. As you know device unlock request page is not working, it says to try again in 24 hours but each time same thing happens after 24 hours.

Questions

62

4

0

Need help unlocking a paid device

Hi!I asked for help 21 days ago - my post was put on Private so I could provide all the account information, but i have had no response ever since, i was hoping you could help me please! :)Thank you! @ATTHelp @ATTHelpForums --------------------------------------ORIGINAL POST------------------------

Questions

39

0

0

iphone locked and new number

iphone is supposed to get locked october 1st but got a new number yesterday. will my phone still get locked by october 1st or no?

Questions

34

6

0

Unlock fully paid iPhone SE

How do I unlock a fully paid iPhone SE. I recently retired from a company and had an account with ATT for 10 years.  I transferred the phone and phone # from the company account over to a personal account at ATT.  I cancelled the account after 30 days and tried to unlock my fully paid pho

Questions

64

6

0

Trouble Unlocking Phone

I’ve tried calling the support number, I’ve tried submitting an unlock request but it says I can’t unlock it because my phone is with another account. The only account it’s on is mine there is no other account.

Questions

19

4

0

unlock

I have locked my phone. I was told this is a temp phone number because i

Questions

34

1

0

change request unlock email information

I recently bought an att galaxy fold from a cellphone shop, and it was locked, the owner said he would help me unlock it and I only need to wait for a couple of hours. The day after I asked him and he said it not ready yet, it has been a few days already and he ignored me. So I go to the att website

Questions

46

1

0

Is this just a simple error or something more sinister

someone’s sim cards were mailed to my home address. I’m not an AT&T customer I received 3 sim cards to my address with another name on the package. Is this just a simple error or something more sinister?  How do I find out?

Questions

97

4

0

Locked out of Pacbell Email

Hello, I am locked out of my @pacbell.net email account. I’ve tried resetting using the security questions to no avail. This has happened before and an @ATTHelp agent was able to help me reset password and log into the account.  Calling customer service doesn’t help, overseas call center doe

Questions

25

1

0

I want to recover my account

I want to recover my account the number and the email address liked to my account (199060123885) i don't have access to it again and this my old account so I want to have it back my zip code 56041 I want to use my email address [email scrubbed] as my new email address to this account 199060123885

Questions

27

1

0

AT&T not willing or able to unlock Device.

I am in the process of switching from AT&T. I have moved all of the lines except one. This one device is paid off and been in service for more than one year. They tell me there was a technical issue with a device replacement a month back. I have spent many hours on the phone with Back-office tea

Questions

22

2

0

Need my auto pay credit

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

Questions

35

1

0

Cannot sign into my sbcglobal.net email

I have tried everything I can think of but I can still not access my Sbcglobal email

Questions

28

3

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