Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (899)

Relevance
Selected Relevance
Unlock iPhone

I bought an iPhone from a AT&T client, after 15 days he called AT&T and told the iPhone was lost/stolen so AT&T listed the IMEI in the blacklist and now I am unable to use the SIM card in the iPhone. I have text messages, money transfer to his bank account, box of the iPhone, .... . I

Questions

206

11

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

91

3

0

iPhone 6s needs to be unlocked

I have an old ATT iPhone 6s that I have not used for years that I want to get unlocked. I am no longer with ATT. I tried the unlock request but get an email that it can’t be completed because “we’re missing some information “. I tried calling the help number and they weren’t able to do anything sinc

Questions

46

3

0

Stuck with the Consequences of Being Lied to, of Naively Trusting the Lies Told to Me by Multiple AT&T Representatives

It’s a long story but I’ll try to make it as brief as I can. The essential facts are: 1. I had and still have a 12 pro max. This phone, which I fully paid for (with a discount) at the time of purchase, I bought through my employer in October 2021. As part of receiving a special discounted price, yo

Questions

55

1

0

my sim is looked

I was switching my sim into a friends device to see if his device was looked, and my sim is looked now! How can I reactivate it !I need it for this weekend! Could you help me?

Questions

39

0

0

Mailbis has been locked

Hello, I am currently locked out of my mailbox. I have tried restarting the phone but get the same error message, "Mailbox has been locked (after too many bad login tries). I have tried resetting my password as well but still, no success. How do I get logged into my voicemail box? Thanks! H

Questions

139

1

0

SBCglobal Email Login blocked

My SBCGLOBAL email account logged me out 2 days ago and there seems no way to get back in. Reading all these posts it seems many people have this issue over many years. I see that ATT employees in this forum are responding to individual questions. Why can't all this be published? It looks like we al

Questions

29

1

0

Att.net Email Password Reset Help

I have had an "att.net" email for over a decade. About 3 weeks ago my email kicked me off and then started saying my password was incorrect. *This is a free email account, I do NOT have any att services connected to this email.* However, I have a backup email associated with my account and believe

Questions

78

3

0

Deleted account to solve password problems and can't restore

My ATT.net email account stopped recognizing my password and I would create a new password every time I logged in. This was over a period of a couple of weeks. A friend said she'd had the same problem and solved it by deleting the account and then starting it up again. A week ago I believe I delete

Questions

40

0

0

ATT Network Brick

ATT network locked phone keeping me hostage on carrier. Countless calls and numerous escalations and I still can't get my Galaxy 21 MCK key. ATT 1st tier support are totally clueless (useless) and keep providing PIN or PUC even when told to stop and escalate. Currently have 3 escalated cases in for

Questions

51

10

0

Locked phone lost or stolen

I buy a phone from a AT&T customer who had previously contacted AT&T to have the phone unlocked. She was told that the phone would be unlocked within 48 hours and wants the 48 hours past the phone had not been unlocked. She then contacted them again and was towed toy in additional five days

Questions

84

2

0

At&t can not seem to unlock my paid off phones

I spent 3 hours on a chat last Thursday to get my phones unlocked. After trying on my own a dozen times or so thru the automated option. My phones were paid off over a month ago but the automated option shows they are not, and Advanced Technical Support seems unable to get them unlocked. So a claim

Questions

27

1

0

Unlock Portal Issues

I've been having many issues with the unlock portal for the past month. Most recently, the confirmation link in the email didn't work. I clicked it and it sent me to the usual page that would normally show the request number and imei. However this time it showed everything but the request number and

Questions

52

1

0

Unlock iPhone from your operator

Hello! My name is Kathy.I want to describe my problem Month ago I bought a new IPhone in store.The seller said that this phone is unlock(Neverlock, so I can use it with different operators around the world)but it’s not true.This phone is Locked carrier(I can’t use it with my Ukrainian operator) I

Questions

65

4

0

Disabled ipad - how to switch from "connect to iTunes" back to Passcode

Locked out of ipad - tried Restore via iTunes did not work - want to switch back to using Passcode becuz I think i found the right passcode so how to I switch back to Passcode?

Questions

204

1

0

SIM is PUK code locked

My SIM card is PUK code locked and the page that says go to account overview and find the device that's locked isn't working

Questions

185

4

0

Attempts to unlock the At&t network have been bypassed

My child made many attempts to unlock the phone network, and attempts to unlock the network were overtaken by the K88

Questions

17

1

Closed

Still need help unlocking the phone

We tried the website and the contact info but since we ported the number over it keeps saying we need to go in and activate at a store. We don't want to activate a new SIM card. We just want to unlock the phone and it won't let us speak with an individual

Questions

24

0

0

Why does att make it impossible to leave?

My daughter switched to a less expensive plan, but att refused to unlock her phone. The att store in no way would help. Finally I called and told them that the phone was paid off it belongs to her, and they were legally obligated to unlock it so the teamobile SIM card would work. They put us through

Questions

36

2

0

Help me please!

​Hello! I bought an iPhone on eBay, but it turned out to be AT&T locked.  When trying to unlock, the following message came: “Hi Vladimir, This device is under a 2-year contract.  You'll need to complete the contract before you can unlock it.  Want to review your contract? &

Questions

26

1

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.