I purchased a phone from at&t a few years ago and it's been paid off for over a year, (i didnt Get a replacement phone from assurant about six months ago, I know usually i have to wait six weeks tell lock the phone once you replace your phone. So I waited the six weeks and then ) I called at&

ATT network locked phone keeping me hostage on carrier. Countless calls and numerous escalations and I still can't get my Galaxy 21 MCK key. ATT 1st tier support are totally clueless (useless) and keep providing PIN or PUC even when told to stop and escalate. Currently have 3 escalated cases in for

I was recently gifted 2x Samsung S10e devices, but they are network locked. I tried unlocking them via the ATT device unlock portal, but it is denied due to this reason: "Your unlock request was denied because your phone is no longer active on an AT&T account. Re-submit your request and sel

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

I fell asleep with my fingers on the screen...Must've locked device due. Now I cannot unlock it because its asking for 8 numeric password... I don't recall it? How can I RECOVER MY PUK CODE if I cant

I was trying to follow any tutorial how to accomplish hard reset by hardware keys but I had no luck with any one of them. Please help!

I bought a used LG V35 (model LM-V350AWM) phone a little over a year ago. I have since been using it on AT&T without issue. Due to unforeseen circumstances, the account holder for my account had to temporarily suspend service. My plan was to switch to Straight Talk temporarily and then reassess my

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Good evening, If I want to chat with the employee and ask for help or if I want to send a message request for help, I need to login which once again I am not able to do. Please help! I reached my home in Serbia to find that my At&t sim card is not working at all. I am not able to cancel the automati

I bought a Samsung Galaxy A52 from Amazon Spain and unfortunately found out that it is blocked by AT&T. What can I do? Thanks

I buy my unlock device on Amazon. After activate e sim from H2O my phone is block. H2O say that they don’t block my phone. Apple support say that I need contact with AT&T.Can you remove block?

why device unlock app is no longer working with at&t MOTIVATE V341U . story was my sister JUST bought the device to a third party store and to send it here in the philippines and shes not an at&t subscriber . i've tried so may times to request to a your portal to unlock it but i keep on gett

Hello Ladies and gentlemen, This is Lino, a very very very very frustrated client. No necessarily with AT&T but with the retailer where I got my unlocked iPhone 7 Plus from. What happened, although the title says a lot and it might probably something very familiar to you, was; I went to the beautifu

I had my unlocking request approved by AT&T, however, they do not seem to have told Apple as the phone continues to show as locked on Apple's servers and I get the message SIM not supported when I try to use my new carrier. Has anyone had any success in getting help from corporate-owned AT&T wireles

Hi, I used to be an AT&T customer, had the service for 6 months, paid my device off in full already, and have had the device for 6 months now but I am still unable to unlock my device on the portal. I have no outstanding payments and am no longer in the US (and won't be returning for an extended

Hi, I bought my phone from a friend and I'm living in Malaysia. I did contact Apple about why my sim were locked. And i did try At&t request for device unlock but it keep saying "Oops! Looks like we're having network difficulties. Try again later.". What can i do ? tried reaching them on twitter

cancelled account and suspended lines fraud team cancelled service and lines

MY BEST SUGGESTION IF YOU WANT AT&T, OR FIRSTNET:  BUYER BE WARE  !!! I WOULD SUGGEST ANY OTHER COMPANY, UNLESS YOU LOVE BEING ON HOLD AND MAKING YOURSELF FEEL HORRIBLE DEALING PEOPLE THAT ARE CLUELESS !! I am a Firstnet subscriber, order placed online and porting numbers in, buying

It doesn't let me unlock my iphone. I submitted a request and confirmed it. I checked my unlock device request status and It immediately denied it since I am not using the at&t network. Please Help me. What are my next options?  My request number is ( Edited as per community guidelines)

My daughter switched to a less expensive plan, but att refused to unlock her phone. The att store in no way would help. Finally I called and told them that the phone was paid off it belongs to her, and they were legally obligated to unlock it so the teamobile SIM card would work. They put us through