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Galaxy s5 / Check Imei status outside U.S.- Emergency calls only

Hi friends, I have a problem, I bought an AT&T galaxy S5 on E-bay (I am from Chile), the seller said it was clean and unlocked, and I used the phone for about 8 months and it worked like charm, last month my phone showed a message and I couldn't make calls or get internet (4G), I did hard reset but

Questions

 • Android

321

4

0

0

locked out of account

Hy there, ​ 2 Years ago while traveling the states i bought a prepaid phone because my european phone wouldn't work there (for mobile data and gps). As i had planned to get back to the states eventually i tought i would use the phone again (but i haven't returned yet). Now 2 years have passed an

Questions

 • Account & Usage

19

2

0

Phone eligible to unlock but was unapproved. NEED HELP!

Hello! Why is my phone unapproved for an unlock when all requirements were met? We are 100% that it is clear. Possibly an error in the system? Any way we can override this issue?

Questions

 • Apple

21

1

0

bellsouth.net account deactivated after being hacked

My bellsouth.net email account was hacked and now it is deactivated. It is a very old account and when I try to reset the password it says that it's not activated and I need to get my parents to unlock it. But I'm 50 years old, so I think it is confused. I cannot seem to reach any support for this i

Questions

 • AT&T Internet Email & Security

946

7

0

0

my sim is looked

I was switching my sim into a friends device to see if his device was looked, and my sim is looked now! How can I reactivate it !I need it for this weekend! Could you help me?

Questions

 • More AT&T PREPAID Discussions

13

0

0

Email account Hacked/Unknown email added as primary and changed my primary to a sub account - Now I can't access or reset password

I tried to log in to my email account that I have had for 23 years now. It wouldn't accept my challenge question answers when I tried to recovery my password and then told me it wasn't recognizing my user id.  I received the email for my user id and it shows an unknown email address not at all

Questions

 • AT&T Internet Email & Security

15

1

0

Unlock IPhone

I have an iPhone locked. But I’m in vacation in Brazil, and I want to unlock the phone to use another carrier here. It’s only until February 2. So, how can I to unlock my phone ?

Questions

 • Apple

95

1

0

0

Please unlock my I phone

I bought my phone (iphone 8) in walmart, and I used this phone for 3 months. I used sim card from AT&T. I guess it was Straight Talk's sim card that was monthly paid. I inserted other sim card for using this phone after I came to South Korea, but I couldn't use it.So, I searched about it . I ent

Questions

 • Apple

23

2

0

Unlocking my phone

My phone overheated and I cannot open it with the device password that I set it up with. I need to get into my phone so that I can reset the password on the device.

Questions

 • Apple

21

1

0

IMEI doesn’t match phone number??

I have an iPhone 7 Plus and an iPhone 8 that I have been trying to unlock. The unlock portal repeatedly says that the IMEI does not match the phone number provided. I have double-checked the IMEI and confirmed with ATT store staff, and they do match. Both phones are paid off, not under contract, and

Questions

 • Apple

371

3

0

0

Can't Access our ATT emails through Yahoo

We have always used Yahoo for our ATT email. Now whenever we try to sign in it immediately says logout successful and bounces between that blank screen and a page that starts with cprodmasx.att.com and just bounces back and forth.  how do we get to the actual sign in screen?

Questions

 • AT&T Internet Email & Security

93

1

0

User ID = Wireless Number Ported-Out

Soooo, ported out a phone number and AT&T locked me out of my existing account. My User ID was the number that was ported. Don't see how the port would matter to a User ID, but apparently it does at AT&T. I clicked Forgot User ID and got an email that just referred me back to my existing

Questions

 • Online Account Access

30

10

0

Issue with unlocking Device

I am trying to port my iPhone XR over to Verizon. My phone is no longer on a contract with AT&T and I have completely paid off my installment plan. The account that my phone is on actually has a credit for $12 right now so there is no past due debt. I have gone to att.com/deviceunlock and when I

Questions

 • Apple

15

1

0

AT&T Prepaid phone "incorrect information" error when attempting to submit unlock request

Hello, I need to unlock my AT&T phone for upcoming travel, and I don't wish to purchase the ATT international roaming/add on services (Argentina does not have coverage on AT&T's map of international coverage). I have a Samsung Galaxy A11, which I purchased and activated in December 2020 (

Questions

 • Samsung

42

8

0

I believe my account has been hacked and compromised

My account seemingly disappeared two days ago and none of my passwords or personal phone numbers work for the reset and the recovery questions say my answers are wrong. I am worried that I have been hacked because the recovery email is not one that I own. Can I speak to someone about returning my ac

Questions

 • AT&T Internet Email & Security

35

1

0

Unlock AT&T cell phone

Dear, for my last birthday I received a AT&T Kyocera Duraforce Pro, shipped via Amazon to The Netherlands (where I live). The phone works great, but when I enter my simcard, I can only call, and not use internet. Now I guess this is related to the lock/unlock status of the phone. But requesting to u

Questions

 • Android

144

1

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

14

3

0

Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

 • AT&T Internet Features

18

1

0

Disabled ipad - how to switch from "connect to iTunes" back to Passcode

Locked out of ipad - tried Restore via iTunes did not work - want to switch back to using Passcode becuz I think i found the right passcode so how to I switch back to Passcode?

Questions

 • Apple

6

1

0

Lost phone. How to reset my account pin without my phone

I lost my phone and to get a new sim with same number I need to provider my account pin. How can i reset my pin without my phone.

Questions

 • Online Account Access

34

3

0

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