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NEED HELP BURYING THE UVERSE GIGAPOWER CABLE

Hello,   It took forever for someone to come out and bury the cable line.  They did a poor job and left a portion sticking out.  My kids have tripped on this cable a few times.  I need someone to come out ASAP to get this cable properly buried before this becomes a serious hazard.  Thanks for your p

Questions

 • AT&T Fiber Installation

274

1

0

0

How long to fix a cut conduit to feed fiber?

Just checking to see if anyone else has had this issue. I just moved into a newly built house and AT&T is the sole internet provider on my street. I had a technician at my house on August 3rd to install internet but he said he couldn't because the conduit to feed the fiber line to me house is clogge

Questions

 • AT&T Fiber Equipment

362

1

0

Has anyone else had their landline cut when getting new DSL service installed?

My DSL tech called me on my cell phone AFTER leaving the house to advise me that I longer had a landline , it had been "disconnected".  When I ordered new DSL service I was never told that getting internet would lead to losing my MOST essential landline.  I also noticed that the physical wire to the

Questions

 • AT&T Internet Installation

684

17

0

How do I Setup Voicemail for my Land Line Home Phone?

How do I set up voicemail for my landline home phone? How do I view online? This applies to AT&T local home phone service (Legacy Landline). Don't have traditional phone service?From your phone Do one of the following: Push *98 from your home phone. Enter your home phone n

Questions

 • AT&T Phone Features

20.5K

1

0

More than one month later, AT&T has not filled these holes

Please refer to the attached pictures.   I called more than a week ago regarding two large holes left by AT&T at the entrance to the Cypress Mill neighborhood at Skinnder Rd and Emerald Orchard Ln (Cypress,TX 77429). These holes have remained open for more than one month now and prese

Questions

 • AT&T Internet Features

152

2

0

0

Returned Phone Lost?

Good morning,  I purchased a phone on the 23 of January via online as a gift. Within 2 weeks the device was returned using the return label given to me. i called in to verify last week and just now and the phone has been shipped according to USPS but not with AT&T according to AT&T. 9202390100721412

Questions

 • Wireless Account

209

1

0

0

Closed

$200 in bill credits promo - buy a new smartphone with AT&T Next

I am an existing ATT customer. I have seen this promo and purchased iPhone 6 with ATT Next (added a new line) on 10/22/2014. After placing the order, I contacted ATT representative over chat and the representative confirmed that I would be getting $200 billing after 3 billing cycles. But A

Questions

 • Wireless Billing

3.3K

6

0

U-VERSE Internet constantly losing connections

Hello everyone. I've been an AT&T customer since 2009. For officially about a year, I've been experiencing constant drop connections. The first part of the year, it wasn't that bad that I could deal with it. However on August 2014 to now, the connection drop got even worse. It's to the point that ev

Questions

 • AT&T Internet Features

2.9K

11

0

0

Service (and backyard) disrupted by line maintenance

I am a possibly soon-to-be-ex AT&T customer who is pretty furious with how line maintenance has been conducted in my backyard (along with the resulting customer service). Last week, we were informed by a placard on our door that AT&T would need to access our backyard to do maintenance. Now, we are a

Questions

 • U-verse TV Equipment

352

2

0

0

Cable doesn't run to my house, how can I get a line to come down to me?

I ordered internet services 4 weeks ago and it showed I had 25mbps for my address. Last weekend the tech came out to get my internet up and running and came back with bad news that I can't even get internet services at my house. I'm the one of the last houses down my road and the cable doesn't come

Questions

 • AT&T Internet Installation

703

0

0

0

I need a pole installed and my line fixed... AT&T PLEASE HELP

I have wasted 5 hrs of my life (so far) on the phone with "customer service" for what should be a simple 10 minute inquiry about when a line installation/repair will be completed. My problem started 1 month ago when my landline stopped working. Customer service quickly dispatched a tech who conclude

Questions

 • AT&T Phone Installation

701

5

0

0

uverse, Pace PLC 5268AC Home Automation

Greetings to all,I've got a good one for ya!Just upgraded from IFITL to U-verse (power) after 15 years. We installed the Pace 5268AC. I configured it (with the tech looking on). All was phenomenal as you might imagine.Enter day 2 (actually O-dark-hundred). We're peacefully sleeping and suddenly, my

Questions

 • AT&T Internet Equipment

566

0

0

0

Which Residential Gateway?

AT&T offers a variety of gateways to their customers. Some of these gateways are specifically for their triple-play subscribers while other gateways are for their internet-only subscribers. Normally, the gateways differ on the services the customer is subscribing to, and yes some gateways offers dif

Questions

 • AT&T Internet Equipment

14.2K

8

0

0

My entire land line is not allowing my phones to ring or my answering machines to pick up calls.

It's not a single faulty jack or the phone.

Questions

 • AT&T Phone Equipment

227

4

0

0

Internet speed down to 22 mbps after upgrade to internet 75

Today, I upgrade my service from Internet 25 to Internet 75.  An technician visit my home for install new line and replace my equipment.  After all his jobs done, the internet back online but, the speed dropped to 22/2 mbps.  My old Internet 25 speed was 30/4.5 it's about 30 % drop in downstream and

Questions

 • AT&T Internet Plans

425

3

0

0

Official Solution

Tree Limb Grown Into, Thru, and Around Utility Line

I just had a tree service cut back many years worth of neglected tree limbs. While cutting back the limbs, the tree service discovered the limbs had been there so long that the branches actually grew into, thru, and around the lines.  As they didn't feel comfortable trying cut them off, they c

Questions

 • AT&T Internet Account

199

1

0

0

Accepted Solution

Official Solution

Exposed Line/ Wire - How To Report & Things To Know From AT&T

Note: Extreme weather or other factors can cause downed lines, including electrical lines. Always call your local authorities in an emergency situation. Never approach a downed wire yourself.   To report an unburied wire, exposed cable, or compromised man-hole covers both AT&T customer

Questions

 • AT&T Internet Installation

69.8K

34

0

Accepted Solution

Official Solution

Don't let a contract tether you down - get AT&T Prepaid

You don’t have to be tied down With AT&T Prepaid, talk when you want, pay when you want, and turn it off when you want! Check out the great plans and phone choices to see which one works for you! Perks:No contract – use your service when you want, turn it off when you don’t.On holiday? – If you are

Questions

 • Plans & Features

7.1K

3

0

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