In Oct 2016 AT&T store in Staten Island customer rep. took my Samsung S7 edge and told me that i would not have to make anymore payments on the phone and issued my a new iPhone7. In March while reviewing my bill I saw that the phone was listed as my wife's phone and I was still paying for it. I spen

I wanted to be able to bring my home phone (landline bundled with internet: UVERSE) between our two homes.  We have had an internet phone before, so I knew that it was possible to get something like this.  The representative asked how much I was paying currently.  I explained that we had a UVERSE bu

I've been attempting to get my ADSL service re-connected at this location for two years now.I previously had service in this home for eight years - then had to cancel for several months.After trying to set my service up again, I was told that DSL is not available due to the DSLAM not having any open

It all started a little over a month ago when I called AT&T to get pricing to set up a brand new account. I got pricing and then had to wait to talk it over with my husband. After we made the decision to move forward with a new company, I called again. At that time, i was given completely different

If you landed here, I’m sorry this happened to you too. But there will be consequences. I now have several consented recordings for evidence, and will post on YouTube with a link here soon. if you end your agreement within a billing cycle YOUR FINAL BILL IS NOT PRORATED DESPITE WHAT WHEY SAY ON THE

I came home to a dead DVR box and called AT&T about bringing it in and switching it out for a new one. Can't do that.  "It's against policy"  I kept asking to speak to managers or someone higher up.  Finally ended up with Ryan.  I had also been online and found the name, phone number and email of th

Hello,I need to file a complaint against a store (a CORPORATE store in Lone tree, CO) and an employee practice - How can I get the district manager's information?  calling customer care is useless. Or do you recommend the regular route: FCC/FTC/BBB complaint? Talking to the manager is useless since

I currently have 4 lines with AT&T and also an Ipad on the bill, I live in the US.  20gig/month with rollover, I'm in the USA. When I called today to see if there were any new/better deals I was told yes and that I was getting a much better plan than my "old" one.  I'd be getting unlimited data, fas

I have DirecTV, Internet & now wireless and I will not accept how this location conducts business and illegally does transactions.. I am insulted my intelligence is insulted when I have MBA, told that phone care does different issues and is not accepted by said location.  I am am not impressed with

I went into ATT store in November 2016 to upgrade my phone. Guy told me that I'd get it free if I added Direct TV and in the end would pay $5 less. Now, my fault because I didn't look at my autopay amounts until now (9 months later), but utter lies. I pay for Direct TV *and* installment plan on iPho

Switched from my mobile carrier that I have been with for many years to att last week!  The salesman was new, but very accommodating!  I had spoken with several agents on the computer prior to going to the store.  I knew that as a teacher and a graduate student I would likely have discounts coming m

I received my "defective device" back today...but this phone had it's screen shattered. I was told by AT&T that my phone did not qualify for warranty because it was shattered... The Phone I sent in had NO physical damage when I boxed it up and sent it to AT&*TThe phone I got returned today looks lik

i been a loyal att customer for many many years ! MY STUPIDITY ! MY BAD ! Every couple of months on the phone with att ( an hour or two ) to change plans and to make sure I will not be charged huge amounts of money, while T-Mobile or Verizon offers such good rates , including international travel. H

In July, I discovered my AT&T contract had expired and sought to renew it. I was quoted a pre-tax/fee price of around $125 for Internet 100/Uverse 200. When I received my bill in August, I discovered that this deal had not been applied. I called customer service and asked what had happened. They did

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps