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Customer Retention Group - Lies - AT&T doesn't honor what was agreed

On 1/22/15 Scott agreed to charge me $158/month for U300 HD (w/3 receivers), 45 Meg Internet, unlimited home phone, and a $150 account credit in order to keep me as a U-Verse customer and to compete with Xfinity's offer of $148/month for a very similar package. I agreed to Scott's offer (even though

Questions

 • U-verse TV Account

1.6K

10

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Outside Sales Rep Ripped Me off in multiple ways

In October of 2018, a Jason Ratzlaff - from the LA area came to my house as a referral.  He told me if I switched my line and my son's line from T-Mobile to AT&T it would cost $125/mo. for the Ultimate and More package.  The first month was an adjustment switching over, but the following 3 months I

Questions

 • Wireless Billing

181

1

0

0

ADDING ADDITIONAL CHARGES TO MY BILL THAT ARE INCORRECT!

Why do you treat your clients so bad, we are people just like you! Cheat us, Lie to us, mislead us and than try to nickle and dime people for charges that are not correct, I have just never seen corruption in the public sector like this, it is truly disgusting!

Questions

 • AT&T Internet Account

222

0

0

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Lies, lies and more lies

Ok, I am going through the worst experience with AT&T in the last 3+ months.I had 5 cell phone lines , 5th line being a tablet.Since I never(hardly) used the tablet, I decided to cancel the 5th line to save $12 per month. So, I logged in to my AT&T account and tried to cancel the 5th line. But, I di

Questions

 • Wireless Billing

253

0

0

0

At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Account

228

0

0

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Lies and promises

Chantelh New Member Post options menu   Jul 10, 2018  Re: free iphone offer After 1 year of new ATT Next Service on the BOGO iPhone Deal, my daughter wanted to upgrade for her birthday, so we went in to see what our options were! This is where I was lied to, tricked, and broken pr

Questions

 • Wireless Account

136

1

0

0

Internet Speeds Available

I'm interested in getting faster speeds at my building in zip code 92127.  I've gone through customer service about 10 times, but it seems like they really lack the skills required to ever directly answer any questions I have.   My current speed is 18 Mbps down and 1 Mbps up.  With 1 Mbps upload spe

Questions

 • AT&T Internet Plans

224

3

0

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Complaint: Bait and Switch

I was a Verizon wireless customer for more than 15 years. I stopped by an AT&T store in Montclair, CA to look at the new iphone 8+ because my son wants one. The person at the store promised me that my monthly payments will be lower than Verizon. I got 2 iphone 8+, and I was told 1 would be free, the

Questions

 • Wireless Billing

367

5

0

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Worst customer service ever, I just wanted to pay off my iPhone X and unlock it.

Hello, Where do I start? 4 days ago I tried to pay off my iPhone X online, and I was with a rep via chat, first it was "Steve" which transferred me to "Criselle", my card got declined 3 times because it said it was invalid, but it still made me 3 pre-authorizations on my bank account (they returned

Questions

 • Apple

126

0

0

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Disgusted with AT&T Internet customer support...

Lies and broken verbal agreements

Questions

 • AT&T Internet Account

341

1

0

0

Sedgwick won't pay for my whole repair and now I am being threatened with a lien on my property?!?!

After 4 months of trying to get line buried and destroyed pipes under my driveway,  I had a driveway slab replaced. After the Sedgwick rep (Teneasha Parham) would not return any calls or emails, I now am being threatened with a lien against my property.  Spectrum was terrible but I was not out $3000

Questions

 • AT&T Fiber Installation

206

1

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Sprint's Cut Your Bill in Half Promotion

I switched my AT&T service to a Mobile Share Plan to lower my bill by $50/month. One of our five phones had unlimited data. I had been with AT&T / Cingular Wireless for over 10 years. I was NOT told that once I got new phones I would be paying $40 per phone per month, instead of $10 with a $30/month

Questions

 • Wireless Account

814

1

0

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Told Activation Fees would be waived and then after starting service, I was told NO

I am highly disappointed in your service right now AT&T. I was told (in a chat transcript  that I have saved in my email) that my activation fees would be waived. Low and behold I get my first bill and all 4 activation fees are on there totaling $120.00. I did online chat and was told that activatio

Questions

 • Wireless Billing

1.4K

2

0

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Furious

I purchased an Apple Watch at Best Buy .com for same day pick up to add to my att service. The people at Best Buy could not get the watch to scan so they canceled the sale. After they tried for an hour longer I said forget the watch and left frustrated. A week later I noticed 2 strange numbers being

Questions

 • Wireless Billing

228

5

0

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The mythical back office

Is there a back office and if so is Andrea *** working there or is this another lie by AT&T? Just like the lie that the money that AT&T stole from me after opening lines on my account without my knowledge to get quotas and get commissions would be credited to my account yesterday is? 6 hours on the

Questions

 • Wireless Account

211

2

0

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Lies, fraud & other customer service nightmares...

For months, I have been trying to cancel my home phone service as I was no longer under contract (bundle). In early November, I believed that this was accomplished but was surprised to see the home phone on my bill.   Fast forward to today, my service plan has escalated from $149/mo to $209/mo and t

Questions

 • U-verse TV Account

512

1

0

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Misled about cost of wireless plan and stuck with fee

I wanted to be able to bring my home phone (landline bundled with internet: UVERSE) between our two homes.  We have had an internet phone before, so I knew that it was possible to get something like this.  The representative asked how much I was paying currently.  I explained that we had a UVERSE bu

Questions

 • Wireless Billing

231

2

0

0

Brand New Customer with the worst experience of her life

It all started a little over a month ago when I called AT&T to get pricing to set up a brand new account. I got pricing and then had to wait to talk it over with my husband. After we made the decision to move forward with a new company, I called again. At that time, i was given completely different

Questions

 • Wireless Account

188

1

0

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Where is my rewards card?

I signed up last year because I was lured to AT&T by a $50 rewards card. I've called several times and was promised by each CSR each time. Has anyone reported this to BBB or the Atty Generals Office, or...FCC? I work for DHS and am going to start making some calls today based on not only my experien

Questions

 • AT&T Internet Plans

248

1

0

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Customer service lies when trying to discontinue internet service

Moving in with my SO,who already has an established provider (with faster internet i ever received during my 8 years of Att service at my old place).Retention lied, said IF they could provide service to my new address and didn't transfer the service, then I would be charged a cancellation fee! Then,

Questions

 • AT&T Internet Account

247

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