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At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

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189

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Representatives will LIE to you in CHAT and not give you credits you deserve.

I cancelled my service on the 2nd day of my billing cycle and they over-charged me $287 for service I couldn't use. I have been promised credits multiple times in 8 months but it has been a lie. The reps. will do anything to transfer you and hang up. I have proof of Chats, but no way to send them to

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333

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Anyone? NO number to check on "Notice of Dispute"? Do I just move straight to Arbitration?

For 26 months we've had unbelievable billing discrepancies, which look like data entry results from an MS-DOS based computer system by people that barely understand the language they are written in. Things that stick out like a sore thumb:Wireless charges for warrantied equipment AT&T has (with trac

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172

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Confused and mad...

I have transcripts of chat messages where authorized supervisors have promised me things and then when I call to verify the process for it I've been told that they lied who do I talk to about this problem? I'm trying to do everything in my power to work with AT & T to resolve these issues befor

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167

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Extra line added for 25$ - lies about extra fees - one chance before Ï cancel both lines

I went to at&t shop in Beaverton, as I wanted an extra line for my friend who's here for few months. After checking the options everywhere, the 25$ per month option without contrat was a good option. When I asked twice: is there going to be ANY EXTRA FEES than the 25$ for the line, and when the empl

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394

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Trade in Warehouse gives erroneous reasons for pricing and completely FALSE

I called the trade in team today because I noticed my LG G6 which I checked before trading in was valued at $40 on the ATT trade in website.   They received the phone and cut the value in half because the said there were "dead pixels" I know what dead pixels are because I work in IT and I inspected

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613

4

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Credits promised not given!

I was supposed to be on the $130 for 30 gb data plan. When I realized I was not, I called in to have situation rectified.I was hung up on, I had a csr pretend she couldn't hear me (I was calling from an AT&T store phone that I was just speaking to another csr on). And apparently, LIED to by the csr

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809

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Bootloader locked on SM-G730A

I paid for this phone in FULL. No contract. Why can I not install my own OS?

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4.3K

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AT&T bill over $350 a month-horrible customer service

I’ve been with AT&T for over 15 years. My bill has reached over $350 for four lines including the next phone payoff program. After dozens of calls over the years and endless hours on the phone/ chat I’ve reached my limit. No agent or rep has ever helped me, they all keep lying to me about what I wou

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265

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REFILL CARDS RIPOFF

I WONDER WHY AT&T OFFERS A $60 REFILL BUT NOT A $60 CARD? YOU MUST BUY A $65 CARD TO REFILL $60! I WONDER IF WE SHOULD EXPECT A RATE PLAN INCREASE SOON. I THINK IT IS TOTALLY LUDACRIS TO MAKE SOMEONE BUY A CARD FOR $5 EXTRA WHEN THERE IS NO NEED FOR THE OVERAGE! I KNOW ITS JUST $5 BUT YOU PAY THE RE

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335

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Awful AT&T technical & customer service (including stalling tactics and lies from several AT&T reps)

Hello. My monthly service fees for TV and internet recently increased by 60%.  I contacted AT&T the same day I received the bill (about 2-3 days into the billing cycle) and asked for a better rate.  Despite the website having the exact same services at the previous fees I was paying (and $300 offere

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43

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Is Uverse false advertising?

I have a bone to pick with the advertising as I tried to sign up for a service today only to be hit with a hidden fee that support says nothing can be done about. As I dug to learn all I could, I got the following explanation. : $39 Bundle Offer with HBO Included (U-verse TV + High Speed Internet wi

Questions

1.4K

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Outside Sales Rep Ripped Me off in multiple ways

In October of 2018, a Jason Ratzlaff - from the LA area came to my house as a referral.  He told me if I switched my line and my son's line from T-Mobile to AT&T it would cost $125/mo. for the Ultimate and More package.  The first month was an adjustment switching over, but the following 3 months I

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195

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Customer Retention Group - Lies - AT&T doesn't honor what was agreed

On 1/22/15 Scott agreed to charge me $158/month for U300 HD (w/3 receivers), 45 Meg Internet, unlimited home phone, and a $150 account credit in order to keep me as a U-Verse customer and to compete with Xfinity's offer of $148/month for a very similar package. I agreed to Scott's offer (even though

Questions

1.6K

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Do I stay or do I leave?

Hello there, I am writing to you with hope that you can provide assistance in my situation with AT&T. On August 20th 2014 my wife and I bought two Amazon Fire Phones from AT&T Store at Northgate in Seattle. We opted to create new account with new phone numbers because the store assistant was unable

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346

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No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

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370

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Closed

Buy One Get One Free LIES. AT&T Scam

My family has been a loyal customers for years, but I have been swindled by AT&T for the last 6 months. I have been paying for 2 phones even though I was told that if I added a new line in the summer that the second would be free. I added the line. I got the second phone. And the last six months hav

Questions

5.3K

62

Rewards card rebate... scam?

We were promised hundreds of dollars in credits in rebates for trading in our old phones and signing up for a wireless and DirecTV bundle.  Months later less than half of what was promised has come and the customer service reps know nothing about these deals. We've ha be spent several hours on the p

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433

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8 Calls to ATT still no repair!!!

I have a bundled account, phone, internet and Directv.  Recently my phone line when dead on a Thursday.  ATT could not set appointment until Saturday between the hours of 10 and 12.  At 4 p.m. no repairman, no phone call and after my husband yelled at many supervisors in India we were scheduled for

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216

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Shocked at treatment after assumption of responsibility!

A bit of a long storey, but I find this absolutely rediculous. I have been a customer for 8 or 9 years now, and have always (until recently) had excellent customer service and nothing but good things to say. Turns out I had only been treated decently because my ex wife had the account in her name si

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294

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