Back on January 13, 2015 I spoke to Debbie retention department about cancelling service to go to Dish Network. So in order to stay I was offered Uverse 300, HD and 18 mbs of internet speed, with 2 free receivers 2 receivers for $121( the Managers Special) I was told. AT&T representitive ensure i wo

*** Please advice on Next Steps I can take as a consumer.***Back in November I ported my numbers on two lines over from Verizon Wireless and bought two phones on the ATT Next program and was told by the representative that I would be receiving a $150 credit per line ported over as a new customer inc

Dear All,   I am doing my best to remain calm.  I will jump right to the point.  Please dont tell me to call assurion either.  You sold the crap, you call Assurion.  Ive been on hold long enough.  Plus, I dont deal with assurion, ATT does.  I did business with AT&T not Assurion.    [Inappropriate c

When I signed up for Uverse, the ATT rep on the phone and my installer had both told me that I would be able to WATCH ALL OF MY DVR content from my computer or phone. So now I'm stuck with the overpriced service and I find out that that was a flat out lie. "Licenseing issues" is what I am reading on

Either they're ignorant or misinformed but I've been duped, again. I like what Brian, from the cell phone retention office said, "where do you see it in writing?" Just because I agreed to the new Uverse service over the phone doesn't mean anything they said or promised can be relied upon to be valid

I am currently paying for UVerse, 45Mbps, Fiber Optic internet. I can't load Facebook, check email, play video games, watch Youtubes, etc..   Below are some diagnostic printouts:     Whomever this is "2602:300:c533:1510::5" needs serious fixing. Now.

I spent nearly three hours on the phone today in three separate calls. In every case, AT&T's reps either lied or were misinformed. Each of them contradicted the other. When caught in misstatements, one rep simply dumped me back into the phone tree. Services that were far more expensive than describe

To Everyone:Last October 2018, I agreed to get the BOGO iPhone 8.   Well, since then I got the 2 iphone8's and both phones worked......but then, in December 2018, I got a BILL fromthe LYING DIVISION of AT&T and I was sent a bill for $1,089.00 because I didn't activate the new "account" they had crea

I switched over to AT&T in August of 2019 from Sprint where I had been a customer for almost 17 years.  The ONLY reason I switched to AT&T was because the store was running a Buy 1/Get 1 promotion on select Iphones AND they were able to support a comparable plan as I had with Sprint.  I was told by

Yes. We were going to leave. Talked my client into staying with 6 months free HBO an cinimax. Didnt do it. Claims they cant do that. It was all noted by the previous tech. They said ya we see the notes. The FCC says we cant do that. So...they did give him 6months of HBO. And 3months of cinemax. I do

AT&T 611 rep told me he was adding a new line to my existing account but in actuality he opened a new account in my name. He told me I was getting a new phone but he actually financed it and the 20 dollar a month service increase I would see was actually the payment on the phone. So how do I get an

On 12/5/2014 I had to cancel my service with AT&T.  First issue, I ordered an iPhone 6+ over the phone (first & last time ever doing that) and was told my phone would arrive in 3 business days.  I got my shipping information in an email later that day and the dates were between 11/6 - 11/27.  Second

I ported over from Verizon in February 2017.  I walked into an AT&T retail location where a sales rep offered 2 promotions.  1. Free iPhone 7 when you have DirecTv and port over from another carrier.  2. BOGO on latest smartphones. The store had signage up for both. We chose the iPhone offer (alread

I live in an older neighborhood in Cumming, Georgia.  I attempted to get U-Verse, but after spending almost 20 hours with techs in my home; techs on the phone; customer service reps attempting to sell me U-Verse at least 7 additional times; and living without my internet service that ATT disconnecte

I have subscribed to AT&T internet for nearly a year. I have a Data Allowance of 1024GB/month. I typically run close to that or exceed it. I receive email notifications when i am close to my limit. Then, when i exceed it, i'm sent a notice that i'm being charged $10 for an additional 50GB package. T

DATE/TIME: 2015-05-24 02:49:44  Your chat transcript:  PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.  Me : I have a question about my bill  Agent : Hi, good morning! Thank you for allowing me to be your specialist. How are you doing today?  Agent : In today's economy I

I cancelled my service on the 2nd day of my billing cycle and they over-charged me $287 for service I couldn't use. I have been promised credits multiple times in 8 months but it has been a lie. The reps. will do anything to transfer you and hang up. I have proof of Chats, but no way to send them to

I was supposed to be on the $130 for 30 gb data plan. When I realized I was not, I called in to have situation rectified.I was hung up on, I had a csr pretend she couldn't hear me (I was calling from an AT&T store phone that I was just speaking to another csr on). And apparently, LIED to by the csr

I’ve been with AT&T for over 15 years. My bill has reached over $350 for four lines including the next phone payoff program. After dozens of calls over the years and endless hours on the phone/ chat I’ve reached my limit. No agent or rep has ever helped me, they all keep lying to me about what I wou

For 26 months we've had unbelievable billing discrepancies, which look like data entry results from an MS-DOS based computer system by people that barely understand the language they are written in. Things that stick out like a sore thumb:Wireless charges for warrantied equipment AT&T has (with trac