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AT&T Retention Department Not Honoring Agreement

Back on January 13, 2015 I spoke to Debbie retention department about cancelling service to go to Dish Network. So in order to stay I was offered Uverse 300, HD and 18 mbs of internet speed, with 2 free receivers 2 receivers for $121( the Managers Special) I was told. AT&T representitive ensure i wo

Questions

 • U-verse TV Account

49.1K

40

0

Accepted Solution

Official Solution

I'm moving my service, taking all of the equipment but I'm still charged almost $500??!!

Was told by rep at an AT&T store that there was a special at the time and there were no equipment charges.  I told him that we were planning to move within the next year.  I was told that I could take the equipment with me and there would be just a small charge to install the equipment at the new lo

Questions

 • Other

265

3

0

0

Chat Representative LIED

DATE/TIME: 2015-05-24 02:49:44  Your chat transcript:  PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.  Me : I have a question about my bill  Agent : Hi, good morning! Thank you for allowing me to be your specialist. How are you doing today?  Agent : In today's economy I

Questions

 • Wireless Account

718

12

0

0

Extreme wait times with HANG-UPS from ATT reps!,Bill Credits for Porting Line Never Granted

*** Please advice on Next Steps I can take as a consumer.***Back in November I ported my numbers on two lines over from Verizon Wireless and bought two phones on the ATT Next program and was told by the representative that I would be receiving a $150 credit per line ported over as a new customer inc

Questions

 • Wireless Account

154

1

0

0

Re: Did AT&T lie to anyone else about Direct TV services?

Yes. We were going to leave. Talked my client into staying with 6 months free HBO an cinimax. Didnt do it. Claims they cant do that. It was all noted by the previous tech. They said ya we see the notes. The FCC says we cant do that. So...they did give him 6months of HBO. And 3months of cinemax. I do

Questions

 • 2017

17

0

0

0

AT&T rep promises turn out to be lies

AT&T 611 rep told me he was adding a new line to my existing account but in actuality he opened a new account in my name. He told me I was getting a new phone but he actually financed it and the 20 dollar a month service increase I would see was actually the payment on the phone. So how do I get an

Questions

 • Wireless Account

361

9

0

0

I'm paying for "Fast", "Fiber Optic" internet, and can't even load webpages.

I am currently paying for UVerse, 45Mbps, Fiber Optic internet. I can't load Facebook, check email, play video games, watch Youtubes, etc..   Below are some diagnostic printouts:     Whomever this is "2602:300:c533:1510::5" needs serious fixing. Now.

Questions

 • AT&T Internet Features

502

3

0

0

Does a verbal contract have any weight when dealing with Cusomer Service Reps

Either they're ignorant or misinformed but I've been duped, again. I like what Brian, from the cell phone retention office said, "where do you see it in writing?" Just because I agreed to the new Uverse service over the phone doesn't mean anything they said or promised can be relied upon to be valid

Questions

 • Account Features

455

2

0

0

Data Overcharging / Customer service promises investigations, then say there was no investigation.

I have subscribed to AT&T internet for nearly a year. I have a Data Allowance of 1024GB/month. I typically run close to that or exceed it. I receive email notifications when i am close to my limit. Then, when i exceed it, i'm sent a notice that i'm being charged $10 for an additional 50GB package. T

Questions

 • AT&T Internet Plans

1.9K

21

0

ATT U-Verse has FALSE ADVERTISING

I live in an older neighborhood in Cumming, Georgia.  I attempted to get U-Verse, but after spending almost 20 hours with techs in my home; techs on the phone; customer service reps attempting to sell me U-Verse at least 7 additional times; and living without my internet service that ATT disconnecte

Questions

 • U-verse TV Account

563

3

0

0

Who do I pay off, and how much, to be rid of these thieves?

I spent nearly three hours on the phone today in three separate calls. In every case, AT&T's reps either lied or were misinformed. Each of them contradicted the other. When caught in misstatements, one rep simply dumped me back into the phone tree. Services that were far more expensive than describe

Questions

 • Wireless Billing

405

8

0

0

Lied to about service and now no one is calling back

I switched over to AT&T in August of 2019 from Sprint where I had been a customer for almost 17 years.  The ONLY reason I switched to AT&T was because the store was running a Buy 1/Get 1 promotion on select Iphones AND they were able to support a comparable plan as I had with Sprint.  I was told by

Questions

 • Wireless Billing

207

3

0

0

The stories about AT&T ripping people off and being liars are true.

On 12/5/2014 I had to cancel my service with AT&T.  First issue, I ordered an iPhone 6+ over the phone (first & last time ever doing that) and was told my phone would arrive in 3 business days.  I got my shipping information in an email later that day and the dates were between 11/6 - 11/27.  Second

Questions

 • Wireless Billing

1.3K

4

0

0

AT&T not honoring promotion

I ported over from Verizon in February 2017.  I walked into an AT&T retail location where a sales rep offered 2 promotions.  1. Free iPhone 7 when you have DirecTv and port over from another carrier.  2. BOGO on latest smartphones. The store had signage up for both. We chose the iPhone offer (alread

Questions

 • Wireless Account

1.2K

6

0

0

Watch DVR From my Computer

When I signed up for Uverse, the ATT rep on the phone and my installer had both told me that I would be able to WATCH ALL OF MY DVR content from my computer or phone. So now I'm stuck with the overpriced service and I find out that that was a flat out lie. "Licenseing issues" is what I am reading on

Questions

 • Watching U-verse TV

4K

9

0

0

SICK TO DEATH OF BEING LIED TO ABOUT BOGO ON MY NEW PHONE

To Everyone:Last October 2018, I agreed to get the BOGO iPhone 8.   Well, since then I got the 2 iphone8's and both phones worked......but then, in December 2018, I got a BILL fromthe LYING DIVISION of AT&T and I was sent a bill for $1,089.00 because I didn't activate the new "account" they had crea

Questions

 • Wireless Billing

222

2

0

0

Are you guys Pirates or an actual company?

Dear All,   I am doing my best to remain calm.  I will jump right to the point.  Please dont tell me to call assurion either.  You sold the crap, you call Assurion.  Ive been on hold long enough.  Plus, I dont deal with assurion, ATT does.  I did business with AT&T not Assurion.    [Inappropriate c

Questions

 • Wireless Account

417

7

0

0

Extra line added for 25$ - lies about extra fees - one chance before Ï cancel both lines

I went to at&t shop in Beaverton, as I wanted an extra line for my friend who's here for few months. After checking the options everywhere, the 25$ per month option without contrat was a good option. When I asked twice: is there going to be ANY EXTRA FEES than the 25$ for the line, and when the empl

Questions

 • Wireless Billing

379

6

0

0

Representatives will LIE to you in CHAT and not give you credits you deserve.

I cancelled my service on the 2nd day of my billing cycle and they over-charged me $287 for service I couldn't use. I have been promised credits multiple times in 8 months but it has been a lie. The reps. will do anything to transfer you and hang up. I have proof of Chats, but no way to send them to

Questions

 • Wireless Billing

294

8

0

0

At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Ordering

169

0

0

0

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