Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (77)

Relevance
Is Uverse false advertising?

I have a bone to pick with the advertising as I tried to sign up for a service today only to be hit with a hidden fee that support says nothing can be done about. As I dug to learn all I could, I got the following explanation. : $39 Bundle Offer with HBO Included (U-verse TV + High Speed Internet wi

Questions

 • U-verse TV Account

1.4K

3

0

Internet Speeds Available

I'm interested in getting faster speeds at my building in zip code 92127.  I've gone through customer service about 10 times, but it seems like they really lack the skills required to ever directly answer any questions I have.   My current speed is 18 Mbps down and 1 Mbps up.  With 1 Mbps upload spe

Questions

 • AT&T Internet Plans

206

3

0

0

Awful AT&T technical & customer service (including stalling tactics and lies from several AT&T reps)

Hello. My monthly service fees for TV and internet recently increased by 60%.  I contacted AT&T the same day I received the bill (about 2-3 days into the billing cycle) and asked for a better rate.  Despite the website having the exact same services at the previous fees I was paying (and $300 offere

Questions

 • AT&T Internet Installation

24

0

0

0

WatchTV Technical Support Promises

I have been dealing with an issue regarding my Watch TV free premium channel.  After being transferred to 10 different agents, they always promise it will work within 24 hours.  I waited a couple of days and the problem still exists.  How could ATT associate themselves with the worst product ever?

Questions

 • Streaming WatchTV

320

0

0

0

door to door price is a lie

Door to door ATT rep sold me an upgrade and ATT retention and billing have no record of the price quote I was given only of the upgrade. It's gone round and round and I feel it's intentional because each time I call there is no record of my last call. I was told a ticket was filed and a case was ope

Questions

 • AT&T Fiber Account

295

0

0

0

Were other customers lied to in Fall 2016 about a "free phone upgrade" if you add Direct TV?

I went into ATT store in November 2016 to upgrade my phone. Guy told me that I'd get it free if I added Direct TV and in the end would pay $5 less. Now, my fault because I didn't look at my autopay amounts until now (9 months later), but utter lies. I pay for Direct TV *and* installment plan on iPho

Questions

 • Wireless Billing

91

1

0

0

Who do I pay off, and how much, to be rid of these thieves?

I spent nearly three hours on the phone today in three separate calls. In every case, AT&T's reps either lied or were misinformed. Each of them contradicted the other. When caught in misstatements, one rep simply dumped me back into the phone tree. Services that were far more expensive than describe

Questions

 • Wireless Billing

391

8

0

0

At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Ordering

146

0

0

0

At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Account

210

0

0

0

Does a verbal contract have any weight when dealing with Cusomer Service Reps

Either they're ignorant or misinformed but I've been duped, again. I like what Brian, from the cell phone retention office said, "where do you see it in writing?" Just because I agreed to the new Uverse service over the phone doesn't mean anything they said or promised can be relied upon to be valid

Questions

 • Account Features

436

2

0

0

AT&T doesn’t take care of its customers

I moved to a new house and was told that I would have to wait for a few days before the service technician would arrive. I waited and he never called, never showed up. My wife called support and was treated like a criminal because she didn’t know my pass code. All she wanted to know was if the techn

Questions

 • AT&T Internet Installation

266

3

0

0

No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Questions

 • AT&T Phone Installation

315

3

0

0

The stories about AT&T ripping people off and being liars are true.

On 12/5/2014 I had to cancel my service with AT&T.  First issue, I ordered an iPhone 6+ over the phone (first & last time ever doing that) and was told my phone would arrive in 3 business days.  I got my shipping information in an email later that day and the dates were between 11/6 - 11/27.  Second

Questions

 • Wireless Billing

1.3K

4

0

0

Worst customer service ever, I just wanted to pay off my iPhone X and unlock it.

Hello, Where do I start? 4 days ago I tried to pay off my iPhone X online, and I was with a rep via chat, first it was "Steve" which transferred me to "Criselle", my card got declined 3 times because it said it was invalid, but it still made me 3 pre-authorizations on my bank account (they returned

Questions

 • Apple

111

0

0

0

After 20+ years with ATT - enough lies and "customer service"

I currently have 4 lines with AT&T and also an Ipad on the bill, I live in the US.  20gig/month with rollover, I'm in the USA. When I called today to see if there were any new/better deals I was told yes and that I was getting a much better plan than my "old" one.  I'd be getting unlimited data, fas

Questions

 • Wireless Account

159

3

0

0

Told Activation Fees would be waived and then after starting service, I was told NO

I am highly disappointed in your service right now AT&T. I was told (in a chat transcript  that I have saved in my email) that my activation fees would be waived. Low and behold I get my first bill and all 4 activation fees are on there totaling $120.00. I did online chat and was told that activatio

Questions

 • Wireless Billing

1.3K

2

0

0

The mythical back office

Is there a back office and if so is Andrea *** working there or is this another lie by AT&T? Just like the lie that the money that AT&T stole from me after opening lines on my account without my knowledge to get quotas and get commissions would be credited to my account yesterday is? 6 hours on the

Questions

 • Wireless Account

182

2

0

0

AT&T rep promises turn out to be lies

AT&T 611 rep told me he was adding a new line to my existing account but in actuality he opened a new account in my name. He told me I was getting a new phone but he actually financed it and the 20 dollar a month service increase I would see was actually the payment on the phone. So how do I get an

Questions

 • Wireless Account

339

9

0

0

ADDING ADDITIONAL CHARGES TO MY BILL THAT ARE INCORRECT!

Why do you treat your clients so bad, we are people just like you! Cheat us, Lie to us, mislead us and than try to nickle and dime people for charges that are not correct, I have just never seen corruption in the public sector like this, it is truly disgusting!

Questions

 • AT&T Internet Account

217

0

0

0

Customer Service Rep just lied to me and admitted they lied

I came home to a dead DVR box and called AT&T about bringing it in and switching it out for a new one. Can't do that.  "It's against policy"  I kept asking to speak to managers or someone higher up.  Finally ended up with Ryan.  I had also been online and found the name, phone number and email of th

Questions

 • Watching U-verse TV

4.2K

22

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.