On December 23rd, 2018. I inquired about opening a new phone service with the company, During the application process, the store representative had asked for my SSN#, I stated that I do not want an Inquiry filed under my name, thethe representative had lied and told me the SSN# is only held on file

Very very upset with the so called loyalty department. I set up service a few years back and was offered an upgrade on internet due to fiber being in the area. I said sure I will try it and they said great you are gurrenteed this rate for life as it says in the picture of my account. (Clearly 

As the title says, I Cancelled my ATT service over a month ago and the representative 7 days into my billing cycle. I have been an ATT Cellular member for a *very* long time, part of the grandfathered unlimited data plan. I have been on autopay for just as long. Recently switching to Project Fi to s

Upgraded to Uverse In June of this year and I thought it was going to be a simple upgrade to uverse's $34 monthly plan. Just call, ask for the upgrade, and it's done and thats how it was presented by the sales rep over the phone. After a month of seeing my bill show what looked like the right amount

I was having trouble with AT&T service and called in July of 2017 to cancel my service and go to Verizon.  AT&T offered me a BOGO on a galaxy S7 if I agreed to stay with them, as long as I signed up for DirecTV.  I currently already had 2 lines with them.  This was NOT part of the current promotion

Has anyone else been lied to by an in store employee, only to find out they locked you into a deal that ended up costing you more? I’ve been going round and round with various ATT employees and no one seems to be able to help.  Avoid ATT at all costs! I was with Sprint for 10 years and NEVER had an

Wireless Post-Paid Account Holder I am not even sure why I am writing this, as I don't believe AT&T will help in any way at this point, but I am so frustrated, and locked into AT&T financially, I don't know what to do at this point. It is a long story, so I am sorry right off the bat. A year ago my

I signed up for TV and Internet service in September. The install was a terrible experience and should have been an indication to me of what would follow. The whole situation was so bad that I had a one month credit before I even had my service turned on. The install tech lied to me before he even a

On April 15th I ordered Direct Tv along with an unlimited plan from AT&T. The S9 Galaxy was ordered and 4 days later it had not shipped yet so we went to the store and picked one up. During this process I learned that I had been lied to on the phone about the promotions and costs associated with my

AT&T has overcharged me for months I have conversation recorded wheer an AT&T customer service operator saya it's true. The manager at the Citrus Heights store promised to credit my account $180.00 but doesn't, now he is refusing to talk to me. I got it all recorded. At&t refuses to help. They are c

Hello forum,  I don't know if this question has been asked before as I don't have the time to sort through the forum as I would like. I have become very frustrated with the prepaid plan. It seems as though their "monthly" payment is not monthly rather it's a set amount of days.  My prepaid go plan o

So I went to the AT&T store in Syracuse Ny, store number YS38 on the 11th of November. I needed two case for the Iphone 6 plus seeing they were the only place that had them. I grabbed the two pelican cases ($51 each) and went to the sales rep (Ralph D.). I explained to him that these case were gifts

Back in May my Motorola Atrix was pretty much unusable. It had a cracked screen and I was no longer able to use the touch screen. My upgrade wasn't until October but on several occasions a representative from AT&T has allowed me to upgrade a little early. I usually upgrade and get a $50-$100 device.

I was told over the phone and via email that my total DSL bill will be $41 a month for 12 months. When I got my first bill it was $51. It took me 19 phone calls to ATT, finally speaking with Kameron, to get my bill credited and adjusted back to the $41 per month. Then, this month again back to $51.

I wanted to be able to bring my home phone (landline bundled with internet: UVERSE) between our two homes.  We have had an internet phone before, so I knew that it was possible to get something like this.  The representative asked how much I was paying currently.  I explained that we had a UVERSE bu

I have been an ATT customer for more than 8 years for cellular service. I recently moved to southern Wisconsin and wanted to get fiber 1000 and U-verse. They took more than a week to get me an appointment, and when they did, no one showed up. No one called and when I contacted, they kept telling me

I live in CA.  AT&T lied to me about a cell phone plan change and I want to file a formal complaint. On 12/28/18, I checked my bill and I saw I had incurred $50+ in minute overage fees. I never received any notification from AT&T that this happened, so I called them and spoke with a rep named Ron. I

Hello, I have a post-paid account. We have been ATT customers for about 10 years. After some trouble with signals, we switched to T mobile where we were for a couple of months. After trying out the service, we decided to switch a phone back to ATT. So, we opened a new line with the account a couple

In January I called AT&T about my internet hot spot that had not worked for months. After a long conversation the AT&T representative told me that my account would be terminated and that I did not owe any balance. When I asked for a confirmation number she said I would receive an e-mail from AT&T co

Long story short, When they installed my internet they failed to do it correctly or inform me i would get only 1 , ONE MBPS.They told me after the second Tech came  on a friday( two days before my bill was due) to have him contact customer service and tell him the same thing. So convieniently they d