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ATT scam, No one returns calls, or promises.

Longtime >decade customer and have been told I would get call back several times last time was from the "loyalty dept" never hear a thing, called back and was told I would personally receive a call back at 1 pm last Thursday ( a time I was specifically given), again nothing. Today called for the 5th

Questions

 • Wireless Account

51

0

0

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Lie to by sales representative

I was approach by sales representative in my house,While getting internet install.He told me that he was able to get me a deal if i add a new line to my account.I told him it sounds good but it will have to be on a latter day.2 weeks later i text him to confirm again the deal he texted back i would

Questions

 • Wireless Account

209

1

0

0

ATT refuses to unlock my 100% paid off cell phones!!! im no longer under any contract

they lie and ignor me... they dont want to unlock my 2 cell phones...  i paid off everything i owe ZERO... its been over two weeks and i called many many times and all they do is lie lie lie...  and will not unlock my phones.

Questions

 • Wireless Account

185

2

0

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Salesman cheated me

So I upgraded my internet and got a call from a type of door-to-door salesman and he was offering me a huge deal to switch my phone carrier service provider to at&t and the deals he told me in person seemed so good to be true and even after I told him that my past experiences with all cellphone carr

Questions

 • Phone & Device Upgrades

213

1

0

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Fraud and Deceptive Practices at the Lake Charles, LA Store

Buyer beware at the store. I went to Store at 2801 Derek Dr., Lake Charles, Louisanna and bought a wireless hotspot. After 12 days I return the hotspot and was told by the store manager I would get wave any fees associated with device after I sign up for home internet. Device was return and home int

Questions

 • Wireless Billing

155

1

0

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Lied to in store, no help on phone

I recently went to an AT&T store to add my mom to my plan. She was coming over from another carrier and also needed a new phone. After much discussion with the associate and help from the manager, we agreed on a method that would let me add her to my grandfathered unlimited data plan and only add ab

Questions

 • Wireless Billing

312

9

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ATT Changed My Plan Without My Permission And Now Wants Hundreds Of Data Overages Dollars

First of all, I have been a postpaid AT&T wireless customer for close to 15 years, and a shareholder for even longer.  I fear that both of those tenures are coming to an end. On September 14 one of our phones broke. Because we had an apple gift card, we went to the Apple Store in the Willow Grove PA

Questions

 • Wireless Billing

566

11

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0

Guess I'm asking AT&T to help me with AT&T scam...we'll see how that goes. :)

AT&T took full advantage of handicap to swindle me out of $150. While replacing my modem via online chat, I'm told the old modem MUST be returned by inconvenient means of UPS outlet only, first red flag. I explained, due to mobility handicap that'd be expensive to impossible within their time frame.

Questions

 • AT&T Internet Equipment

1.6K

12

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Was I lied to about my internet?

I have been trying so hard to get fiber optic internet and finally last year att rolled out gigapower in my city but of course att says it's not available at my apartment yet but I talked to a salesman today and he set me up for an install this Friday with what he claims of fiber optic att internet.

Questions

 • AT&T Fiber Ordering

308

1

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store salesman's lie, now what can I do?

4lines family plan, USA_CT 06111 Hi,when you find out the at&t salesman lies to you, what should you do?I was told from at&t store seller the new my family plan's total cost is $6 increase from my current monthly bill.my current bill => $230new bill gonna be => $236 with some new changes on my acct.

Questions

 • Wireless Billing

205

1

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Lowering my speed?

After years of good speed for our DSL connection, 3mbps speed tier, this past year has been terrible. Slow speeds averaging .76mbps dload unless it's about 2am! Only at "non-peak" times does our speed approach "acceptable" by AT&T's standards of a 3meg plan. Was told by AT&T customer service it was

Questions

 • AT&T Internet Account

2.1K

7

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Has anyone else been treated this poorly by AT&T Customer Service?

Ohhh I was furious this weekend. I call AT&T on Tuesday 04/08 to get high speed internet. I ask for cable internet and am told that is what I am getting. Okay cool. It was to be installed on Friday 04/11 by 8pm. I get the modem...it's DSL...so Strike 1.   8 pm rolls around, no installer..

Questions

 • U-verse TV Account

748

2

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Very disapointed with AT&T and will be leaving after 12+ LOYAL years with them

I have been a loyal customer with AT&T for over 12 years.  I was with Cinglular and was brought to AT&T during the buy out.  Recently I had issues with dropped call, failed calls, unable to connect to data.  I have trouble shot with ATT for 3 months now.  I have done restores, resets, sim card chang

Questions

 • Wireless Account

292

7

0

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Deception & Lies from AT&T Austin Domain Store

I purchased a new S8 Active and activated a new line on March 18th.  I was then offered a second phone for free.  I left and came back with my wife to select a phone and they were out of inventory.  The next day I went to a Waco TX location and they said that the promotion had expired on March 15th.

Questions

 • Wireless Account

249

13

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Lied To Regarding TOBR

I was told I could transfer my cell phone from my parents account to my personal account (internet), same plan same price. The opposite was actually true: approx. $50/month plan for my line currently was going to be charged at $95/month; and I was told by Chris TOBR supervisor a social security numb

Questions

 • Wireless Billing

488

5

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ATT Lies - Free HBO for Unlimited Plus Customers a deceptive Lie?

I hope someone finds this post before considering ATT or upgrading to Unlimited Plus Multi-Line plan. ATT wont honor the Free HBO for Unlimited Plus customers. I signed up for Unlimited Plus Wireless about a year and a half ago with 5 lines. I was supposed to get HBO for free and followed the steps

Questions

 • Wireless Account

1K

16

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ATT lying about the offer/promotion on my internet/home phone plan.

My promotion will be over by the end on September, so i called in early September to ask for another promotion. Prior to that I did shop arround with Comcast and they offered me better internet speed with same price. So you guys transferred me to Retention Dept., they was really nice to offered me d

Questions

 • AT&T Internet Account

293

2

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