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ATT DOES NOT CARE AND IS TERRIBLE

ATT does not care at all, sums it up nicely... I upgraded for a new phone, purchased in full, it was an iPhone 8..  In addition, as part of my 'deal' I was being offered we were bumped up to Unlimited data for ONLY $5 more a month- THIS WAS ALL A LIE AND WHERE THE MONTHS OF HORRIBLE CUSTOMER SERVICE

Questions

 • Wireless Billing

169

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Next step, Better Business Bureau

So, I was a Verizon customer, never had a problem. Had an in-home representative come in from AT&T and promise me the moon and stars, so to speak. We traded in two phones. We were suposed to getOne phone freeOne phone 50% offAnd the remaining balance of a Verizon phone paid off.We received 50% off a

Questions

 • Wireless Account

102

2

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Should I pay for a phone AT&T collected from me in Oct. and has been billing me and unknowingly ?

In Oct 2016 AT&T store in Staten Island customer rep. took my Samsung S7 edge and told me that i would not have to make anymore payments on the phone and issued my a new iPhone7. In March while reviewing my bill I saw that the phone was listed as my wife's phone and I was still paying for it. I spen

Questions

 • Wireless Billing

272

2

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AT&T customer service reps dishonest...

I am so fed up with AT&T. Long story short the new iphone was fixing to come out and I wanted to upgrade. So I called AT&T first to make sure I would not have to continue to pay for my phone, and a new phone if I upgraded, I told them the phone I wanted to get and they had my account pulled up. I wa

Questions

 • Wireless Billing

325

4

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ATT IS TERRIBLE AND DOES NOT CARE

ATTT does not care at all, sums it up nicely... I upgraded for a new phone, purchased in full, it was an iPhone 8..  In addition, as part of my 'deal' I was being offered we were bumped up to Unlimited data for ONLY $5 more a month- THIS WAS ALL A LIE AND WHERE THE MONTHS OF HORRIBLE CUSTOMER SERVIC

Questions

 • Account Features

259

11

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Are customer service representatives allowed to LIE to push sales??

There is a promotion being advertised stating that when you subscribe to Direct TV or U-verse as a new customer, you are eligible for an iphone 7 Buy One, Get One. The advertisement is misleading because it does NOT CLEARLY state that you ALSO need to add 2 new wireless lines to be eligible for this

Questions

 • U-verse TV Equipment

159

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My plan was changed without my knowledge! Now I pay more and get less service.

I was looking over my bill and noticed out of my four lines I have on my family plan one of them was not receiving my State discount. It was changed from the “Unlimited” plan to 3gb and now costs $5.00 more per month. After an hour on the phone and three phone calls later I was told that my plan was

Questions

 • Wireless Billing

470

4

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ATT Outage - Pretending it doesn't exist

So, today around noon time my internet stopped working. I called support and they told me that there was a problem which required sending a repairman to my house. At about the same time, on demand video stopped working and the TV started to lose frames from time to time. After a little while I chang

Questions

 • AT&T Internet Account

812

2

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At&t lies, gets caught in lie... then doesn't care!

I have a post pay account (now) and had a s8 prepay account before. I had my s8 prepay for a month before the note 8 (which my wife had to have) came out... we ordered hers and while I was chatting to the rep, he offered to setup a b ogo with my PREPAID ATT account.. I said I'll have to think about

Questions

 • Wireless Billing

130

5

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