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NO ONE in RETENTION CARES!

I've been an ATT wireless customer since 2010, with more than one line and extras. I've never been late, I've even paid early and never complained. That is until an ATT representative's choice to take it upon themselves to refund over a month's worth of service that caused a down spiral as well as a

Questions

 • Wireless Billing

517

12

0

0

So tired of AT&T's deception

I signed up for service in April with a 12 month rate lock on an internet/home phone bundle.  I've been through this before so specifically asked about these "company wide rate increases" AT&T likes to throw out there from time to time and was told that those increases would not affect me until my 1

Questions

 • AT&T Phone Account

154

2

0

0

bunch of scammers at ATT and now they're gonna ruin Directv too! Heres how I know.

Oh yeah, liars, cheats, frauds, scammers all of the above. I signed up to switch from Verizon to ATT with the understanding that if I didnt like Att service they would switch me back for free. well their service sucked and after 2 days of trying them I called them and told them to switch me back bec

Questions

 • Wireless Account

436

3

0

0

Liars in the store in Los Angeles California - lied about the promotion of 2 iPhones for verse

I am dealing with liars in a local store and nobody is helping. Since March I have been paying for 2 iPhones when it was only supposed to be 1 iPhone. They made get UVERSE TV for this promotion and have been non-stop lying to me since then. The manager and the employee. I even have texts with the em

Questions

 • Wireless Account

173

5

0

0

Horrible customer service

This company is the absolute WORST in resolving issues - even when the billing issue is their mistake I’ve had to call around 15 times in the past 8 days speaking to multiple people explaining the same story over and over with the rep ending each phone call with yes ill complete the necessary steps

Questions

 • Wireless Account

188

13

0

0

Funny how the website NEVER lets you cancel service!

Having been with Uverse for a number of years now, I think it's pathetic that this company (quite clearly) designs their webpage specifically so no one can cancel any part of their service from online. This is about my 5th or 6th time trying this, and EACH time of two years the link that should allo

Questions

 • U-verse TV Account

386

5

0

0

Who do I contact to escalate a sales agent fraudulently taking a phone under an active next plan

Agent STOLE my phone... instead of using the phone for upgrade with trade in offer as requested (and as was available per art's own website) she placed a new next plan on a different line and used the phone from the other next plan for buy back credit. The buy back credit was only $265 and the remai

Questions

 • Wireless Account

201

6

0

0

at&t does not care at all

This company has completely lied to me and ripped me off!!! I have been on the phone with them since Thursday  9/13/2018 for now a total of 15 hours and 23 minutes to be exact and nothing has been done at all!!! They have disconnected my phones my children's phones who do not live near me...I have g

Questions

 • Wireless Account

172

3

0

0

Door to Door Salesmen do not observe NO SOLICITING sign. EVER.

AT&T. Get it together. Door to door sales are outdated and irritating to everyone. Today the same group of 3 men showed up at my door TWICE and rang the bell, repeatedly, wanting me to switch to AT&T. In 2008 I had a problem with this which was reported to the BBB. At that time, AT&T claimed door to

Questions

 • U-verse TV Account

1.1K

7

0

0

Where are my Rewards!?

You people have only lied to me and have given me the runaround for months now. Now I'm in a huge debt with you based on your lies and guarantees. I have screenshots to prove so.

Questions

 • U-verse TV Account

78

0

0

0

Who else hates their service?

I pay nearly 200$ for service that I don’t even have. I can’t even have a 2 minuet conversation with my husband because we’re constantly getting our calls dropped or we can’t even hear each other. I can’t send text messages or pictures messages because it’s always says it failed to deliver I am so t

Questions

 • Network Coverage

104

1

0

0

Scammers

ScamstersCalled to consolidate my plan with my wife's a bit ago.  Talked to the "sales" person (should just be called liars) about the features of the unlimited plan I had chosen and asked if it included mobile hotspot.  He assured me that it did and explained how my service would slow down after X

Questions

 • Account Features

102

2

0

0

AT&T Bait & Switch Practices - Please train your support representatives!

I reached out to AT&T Live Chat around Christmas and asked if there were any early termination fees if I wanted to port my number over to a different service and return my phone. Since we don't get to keep the phones if we do early upgrades, I was under the assumption that I could terminate my ATT N

Questions

 • Wireless Account

432

7

0

0

Guess I'm asking AT&T to help me with AT&T scam...we'll see how that goes. :)

AT&T took full advantage of handicap to swindle me out of $150. While replacing my modem via online chat, I'm told the old modem MUST be returned by inconvenient means of UPS outlet only, first red flag. I explained, due to mobility handicap that'd be expensive to impossible within their time frame.

Questions

 • AT&T Internet Equipment

1.7K

12

0

0

AT&T does not honor its promotional BOGO offer.

Mid december 2015 i was given a promotional BOGO offer by customer retention team.I was told that they will be charging for both the lines for 3 months and on 4th month i'll get the credit and later on it will be just one phone charge.It NEVER happened and as of now i have called them 14 times since

Questions

 • Wireless Account

7.4K

96

0

0

Trade-in value issue

So I took advantage of the iPhone 5 trade in promotion while upgrading to the new iPhone 6. My phone was in excellent condition! So I am obviously expecting $200 which is more than fair. When I received my card, I went online to pay my $237 monthly cellphone bill and the original balance of my "prom

Questions

 • Account Features

3.7K

26

0

0

Closed

ATT Lies to Customers

I am totally disgusted with ATT.  I have been a customer for a LONG time, I have recently been declared disabled and have fallen behind on some of my bills.  I called ATT to find out how I could use my Plenti Awards points towards my overdue bill.  I was told by an ATT rep I had to go to an ATT Corp

Questions

 • Wireless Account

1K

26

0

0

Closed

AT&T in store salesman scammed me

I was looking to change carriers from T-mobile and found the best deal from a salesman at the AT&T store on Harvard blvd in Irvine, his name is Cyrus.  Cyrus told my wife and I that we could switch to AT&T and get a free LG8 for each new line we activated for $160 per month plus tax.  This was the b

Questions

 • Wireless Billing

846

7

Liars

I got my much anticipated services(landline, high speed internet, u-verse tv)Installed 7/23/18. That was 6 days ago. Everything but phone was working. Tech guy said it would be on in a few hours to a few days.Discovered late evening 7/25/18 no service on anything. Called 7/26, 7/27, 7/28, 7/29. 16 c

Questions

 • AT&T Internet Equipment

423

0

0

Next step, Better Business Bureau

So, I was a Verizon customer, never had a problem. Had an in-home representative come in from AT&T and promise me the moon and stars, so to speak. We traded in two phones. We were suposed to getOne phone freeOne phone 50% offAnd the remaining balance of a Verizon phone paid off.We received 50% off a

Questions

 • Wireless Account

97

2

0

0

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