Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (7)

Relevance
Selected Relevance
Truth or lies? 2 reps, 2 answers....

So I get on chat to finally upgrade to a smartphone from old Nationwide plan. I spent 45 mins btwn 2 reps & can't figure out if there is any truth to either claim. Andrew (Rep 1)Rep 1= Andrew, offers me 3GB Mobile Advantage Plan (not new line) +BYOP (bring my own iphone)  for $60/mo plus tax. I ask

Questions

196

7

0

0

Have you been ripped off by a so called promotion? Or know how to resolve it.

Ha! Where to begin?? First I was told, we were signing up for a BOGO promotion. They somewhat honored it. However not the total price but the majority of it. Then they didn't honor the BOGO for the other set of phones we purchased. We were suppose to be getting a work discount. Nope! We were suppose

Questions

223

2

0

Unable to unlock iPhones

Hi All, Been as AT&T customer >10 years.   Recently went into AT&T store and changed to prepaid service.  Changing the service was a nightmare experience.  Michael in the Redmond Town Center store provided pathetic customer service and was condescending.  All we came in for was to unlock a couple ph

Questions

142

1

0

0

Guess I'm asking AT&T to help me with AT&T scam...we'll see how that goes. :)

AT&T took full advantage of handicap to swindle me out of $150. While replacing my modem via online chat, I'm told the old modem MUST be returned by inconvenient means of UPS outlet only, first red flag. I explained, due to mobility handicap that'd be expensive to impossible within their time frame.

Questions

1.7K

12

0

0

Dont expect any compensation, even though promised (ATT is a liar and a thief)

I have prepaid wireless service and  my data was not working for 10 days (4/09/2019 to 4/18/2019). I had called the customer service, went to store to get it fixed but nothing worked. In one of the calls, the customer service rep opened a ticket (the previous opened ticket somehow disappeared from A

Questions

156

1

0

0

Every Customer Deserves Honesty

I was told over the phone and via email that my total DSL bill will be $41 a month for 12 months. When I got my first bill it was $51. It took me 19 phone calls to ATT, finally speaking with Kameron, to get my bill credited and adjusted back to the $41 per month. Then, this month again back to $51.

Questions

505

3

0

0

Why Does ATT Lie?

Last year, as well as this year, I placed an order to have an area survey taken of my old home community. This year, back in January, a I fought my way to the top and finally reached out to a manager who happily placed an area survey on my account, stating that I don't need an order number because i

Questions

1.1K

6

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.