
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
So I just bought a G5 (H820) a few days ago, updated to oreo yesterday. I am on AT&T prepaid. I used it for one day with nougat, it seemed to charge very quickly on my Aukey Qualcomm Quick Charge 3.0 charger, along with some nice usb c cables I have. I also have a nextbit robin, checked Ampere on th
Questions
•
Android
My LG G5 battery died last night so I put my phone on the charger. When I saw that the battery was full I took the phone off the charger and attempted to turn the device on. When attempting to turn the device on nothing happened. I reconnected the device to the charger to verify that the battery was
Questions
•
Android
On the 25th of November in 2016 I got a promotional email from ATT where you get a $300 VISA Giftcard after buying a LG G5 on ATTNext.I read in the fine print of the email that it said the account most be in good standing after two billing periods to be eligible and that a gift card would be sent ou
Questions
•
Wireless Account
I have a new LG G5, under android 7 am having an unusual connectivity issue. I will be connected to 4g-lte, sitting in a place with fine 4g-lte service, and at some point, the connection drops down to "H" and pretty much stays there indefinitely, until I do one of the following:1) Restart the phone
Questions
•
Android
My wife and I both bought LG G5 phones. We are having issues in certain areas(Minneapolis/St. Paul), where we are unable to get data connections. When I'm at home, 20 minutes north, I've only seen the problem once or twice. The phone constantly switches between 4G and No Service. This happens ev
Questions
•
Data & Messaging Features, Internet Tethering
Hello All ... I m using lg G5 h82011n. Marshmallow 6.0.1...it has been "decades" and It is very Sad to Know that we Cannot Update our Software if We are not a user of AT&T Network .... Honestly i read AT&T one of the Biggest Network on USA . I do not know why you are doing such cheap things
Questions
•
Phone & Device Upgrades
I ORDERED MY LG G5 PHONE IN DECEMBER. I'VE CALLED SEVERAL DIFFERENT TIMES TO MAKE SURE THAT THIS WAS A REAL PROMO AND I WAS GOING TO RECEIVE MY $300 GIFT CARD. WHEN I CALL ATT NOW NO ONE HAS HEARD OF THE PROMOTION?!?! I CALLED BACK IN THE BEGINNING OF FEB. AND THE PERSON I TALKED TOO STATED THAT I W
Questions
•
Wireless Account
I have two phones that are the exact same, the LG G5 H820. My husband's phone is updated to Nougat, but mine refuses to update and say it's up to date for the 6.0.1 version. Obviously, that's not true. They're both AT&T phones. Mine crashes and freezes a lot, so I'm sending it back as defective. I w
Questions
•
Phone & Device Upgrades
Very Disheart by Att&t for their Cheap tactics to their brand Name Customers .... They are most inferior Company of USA who thinks Slave to their Customers ... They hardly push any update on time ... The most lazyest company on the Planet ... I just wrote email to LG to take Control back from Att&t
Questions
•
Phone & Device Upgrades