I was offered a BOGO promotion on June 23, 2018 from an AT&T authorized sales representative.  I have called monthly for resolution to this BOGO promotion.  Six months later I am told it was determined that this was not an eligible promotion - their system cannot authorize the proper credits.  Custo

How long has this issue been happening? How much money have I lost when people tried to call me? ATT customer service and fraud department never followed up with email discussing they looked into it. I have paid my bill on time for 20 years. If anyone tries to contact me from a landline to cell, dia

i have been trying to contact any customer service supervisor based in USA without any luck. I have been on the phone with Malaysia and Jamaica customer support for over 5.5 HOURS! I was on HOLD for 68 MINUTES yesterday just to have a rep answer the phone. After asking for a supervisor i was placed

Much like everyone else, I was shocked to find an account in collections on my credit report. It was listed as being from "Franklin Collections". Listed as original creditor was "AT&T". The only AT&T UVERSE account I had, was paid in full + closed in early Aug 2016, (due to my relocating), so either