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AT&T Hit me with major fees after I upgraded to Uverse; Failed on promise to remove them!

Upgraded to Uverse In June of this year and I thought it was going to be a simple upgrade to uverse's $34 monthly plan. Just call, ask for the upgrade, and it's done and thats how it was presented by the sales rep over the phone. After a month of seeing my bill show what looked like the right amount

Questions

 • U-verse TV Account

313

5

0

0

No more grace period?

My bill was due on March 31, 2018. I paid it on April 3rd. Now I have a $9.25 Late Fee? I swear At&T just miss having phone conversations with me. THE ONLY COMPANY I HAVE TO CALL EVERY 3 MTHS FOR TO ARGUE ABOUT BILLING!!!

Questions

 • AT&T Internet Account

98

1

0

0

Still billing after cancelled service & router returned, keep getting statement, email, late fee

I am ATT customer for over 20 years and still using wireless service. I had cancelled my U-Verse internet service on March 1, 2017 and returned the router (was told to return within 10 days after cancelling service).  AT&T is still billing me.  I called 3 times (almost every 2-3 weeks) to check on t

Questions

 • AT&T Internet Account

2.1K

13

0

0

$94 late fee - can they do that??!!!

Hi, I had a payment that was past due for like 12 days, when i went to pay my bill i was told i had to pay about $94 on top of my bill - $5 late fee and $89 service fee. I talked to an ATT rep and they said they charged $89 to keep from disconneting my service.Last time when i had an overdue payment

Questions

 • Wireless Billing

458

1

0

0

AUTO-Pay Verbiage

So when selecting auto pay: “new debit/credit card” the verbiage AT&T uses is confusing. So my bill is due at the end of the month...actually it’s due on the 26th...but when selecting auto pay, the verbiage states “we will bill your credit card 8 days after the 26th of the month.”... so is this afte

Questions

 • Wireless Billing

343

6

0

0

AT&T makes it impossible to pay a bill in advance online - then charges late fee!

Several times I have logged in in advance of when I know the due date will be - my “latest bill” showing is last month’s and the current billing statement does not show. Nevertheless, if I try to pay the amount that I know will be due, the website allows you to put in a amount to pay in the “amount

Questions

 • Wireless Billing

3.4K

10

0

My Mom still pays by check as soon as her bill is received and her copy shows that ATT ran the payme

My Mom still pays by check as soon as her bill is received and her copy shows that ATT ran her payment for 2 cents less than the amount of the check.  The check was written for the correct amount but she was charged $9 for their mistake. She has a copy of the check and the statement proving their er

Questions

 • AT&T Phone Account

520

1

0

0

Accepted Solution

Official Solution

Will I still get charged a late fee?

I've been paying my bill little by little, but it's late. I will be able to pay the rest of it this week, but I'm afraid I might get a huge late fee.I've never been late on any bill before, but I've been helping out my parents (dad's sick and can no longer work) and I've come up a bit short. If I've

Questions

 • Wireless Billing

7K

6

0

0

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