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Santa Cruz, CA fiber installation is a month late with no communication from contractor

For my AT&T fiber Internet installation in Santa Cruz, CA, the AT&T tech who came out said that the conduit that the fiber had to be run through was clogged, and that they would be sending a contractor out to try to unclog it. Failing that, they said, they would be sending someone out to run the fib

Questions

 • AT&T Fiber Installation

250

2

0

Extremely poor experience trying to get internet installed - waited 10 hours and no one showed up!

I was trying to email AT&T about this, but there is no way to do that, so here is my experience for everyone to read and hopefully someone at AT&T sees this. I called AT&T to get internet installed in my apartment.  They gave me one option, which was the 50mb Fiber Internet.  They said the earliest

Questions

 • AT&T Internet Account

68

0

0

Missed installation, a MONTH of waiting; now told to wait two MORE weeks

I've lost all faith in AT&T delivering on the service it let me sign up for and told me was available. I signed up for GigaPower on 2/13/2015 and scheduled an installation for 2/16/3015. I received a call on 2/13 letting me know that it would be 'at most' two weeks before the installer could fulfil

Questions

 • AT&T Fiber Installation

751

2

0

0

Delayed group text/iMessages

I'm not sure why it's happening, but am experiencing serious delays in getting group messages specifically when there's a mix of iPhone and Android users in the group chain. It doesn't happen when there's an all iPhone group conversation, only when there are both SMS and iMessages involved. Any help

Questions

 • Apple

1.6K

5

0

Why will AT&T not waive a $5 late fee when I wasn't notified of the fee?

I had a late fee of $5 that I didn't know about.  Even after being a customer for 15 years they will not waive the fee.  Insane.

Questions

 • Wireless Billing

1.1K

4

0

0

Non US Customer with AT&T Lumia 950 and i need to unlock

I purchased my Lumia 950 off Amazon. It's a brand new phone but I found out its AT&T locked (and came with ATT sim too which is useless here) and I don't live in the US. I sent the request to unlock it on December, 24 2016, the day it arrived.It's been 5 days now and no response, it just says "in pr

Questions

 • Other Phones & Devices

262

2

0

0

Accepted Solution

Official Solution

Late Payment Option

Need extra time to make a payment? Not to worry, you can make arrangements online! Log into your account at att.com. Hover over Billing, Usage, Payments. You will see the option to Arrange Late Payment as shown below.   Once you select Arrange Late Payment, scroll down until you see t

Questions

 • U-verse TV Account

14.7K

5

0

0

Accepted Solution

Official Solution

Late Payment Arrangements - How To Set It Up!

Need extra time to make a payment? Not to worry, with the myATT app, you have the ability to schedule a late payment and setup a new payment method! Setting Up A Late Payment/ Splitting Your Payment Go to Make a payment arrangement to see your available payment options. Pick the date you

Questions

 • Wireless Billing

59.3K

17

0

Accepted Solution

Official Solution

Mobile Ordering, Billing & Payment and Delivery Information!

If you are thinking about upgrading? Need setup auto-pay or make a late payment? What about the status of your order? And insurance, you have to have that! Check out some helpful information below! Upgrading? Check Out Your Options! Order your new device! - Skip the line, order online!&nbs

Questions

 • Wireless Account

48.7K

7

Accepted Solution

Official Solution

Poor Signal? Setup Wi-Fi Calling - A Solution From AT&T

MicroCell Alternative - Wi-Fi Calling   Dropped calls? Receiving your text messages late? This has happened to me and I hate it! There are a lot factors that come into play that can impact your mobility experience like a weak signal building design/ materials, ground minerals, even the a

Questions

 • Network Coverage

15K

9

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