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Has anyone else had their landline cut when getting new DSL service installed?

My DSL tech called me on my cell phone AFTER leaving the house to advise me that I longer had a landline , it had been "disconnected".  When I ordered new DSL service I was never told that getting internet would lead to losing my MOST essential landline.  I also noticed that the physical wire to the

Questions

 • AT&T Internet Installation

849

17

0

!!!COMPLAINT!!! concerning interruption of service due to "upgrades"

AT&T has completely screwed up my service for the past 3 weeks. I have a hard time understanding why a company of this size cannot let customers in a large metro area know they are upgrading their system and it will cause service interruptions. I guess regular working people don't matter. Because of

Questions

 • AT&T Internet Account

346

1

0

0

Unable to specify which phone answers the call on a AT&T Uverse system

We have two corded  AT&T phones on one phone line; Phone #1 is in the bedroom and Phone two is in the living room. The phone's Model CL4940 with Digital Answering SystemWhen a call comes in and they leave an answer, the phone in the living room picks up and records the incoming message. We'd like ph

Questions

 • AT&T Phone Features

239

1

0

0

Can't access voicemail - password has not changed - ATT closed today (Sun)

I've had ATT voice mail on my land line for at least a decade. Today, for the first time, I can't access voice mail because my "password does not match the home phone number". I have never changed the password. Tried to contact ATT but they have no one available to help today (Sunday). Does anyone h

Questions

 • AT&T Phone Features

1.7K

4

0

0

AT&T "Landline" service

Is true copper wire AT&T landline service being offered or is it actually only "wireless" or Internet dependent U-verse voice connected phone service?

Questions

 • AT&T Phone Features

1.8K

3

0

0

Why can't I get the number of an Incoming Call?

I have a normal telephone, over 40 years old and still as fresh as the day it was made. I received a few harassing calls from telemarketers so I decided to file a claim against them. I called AT&T to get the incoming number and the rep said they did not have that information available to them. Howev

Questions

 • AT&T Phone Account

239

1

0

0

Now down for 2 days.

AT&T sent two trucks to fix my down internet and home phone service, failed to fix it.   Now down for 2 days.   They sent an inside wiring repairman who worked for 20 minutes, then came back inside to tell me he cannot fix it, the problem is a mile away, he'll dispatch a lineman.   Then about 20 min

Questions

 • AT&T Phone Account

534

0

0

0

CALL DETAIL REPORT FOR MY AT&T LANDLINE

I need to obtain my call detail report (itemized calls) for my landline for one day in August 2014   It's not available online.  I'm getting conflicting information.  One person in AT&T subpoena compliance says I can get my own call detail online (obviously wrong).  Another says I have to subpoena m

Questions

 • Wireless Account

1.2K

3

0

0

Why is landline repair closed on Sundays?

My mother has been with AT&T for close to thirty years. This past Friday, 3/15/2018, she moved and ported her old phone number over to her new apartment. She now has a traditional, wired landline. The tech came out on Friday to perform some work on the outside wiring and then came into her apartment

Questions

 • AT&T Phone Account

173

1

0

0

Porting number, keeping account, get new number?

Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse.  I was told back then that "upgrades coming soon" would change how it works.I'm hoping these upgrades have been made and this is now possible: I'd like to por

Questions

 • Wireless Account

830

2

0

0

No phone service in 606 area for 3 days.

My LANDLINE phone {and  neighbors}  has been out since Thursday afternoon 9-12-2019. Today is Saturday. what is wrong?

Questions

 • AT&T Phone Features

93

1

0

0

Call Waiting caller on hold is disconnected after only a few minutes

can some one help me, If some one calls my house phone line phone rings OK. I am able to pick up the call and talk normally. and if I receive an other incoming call I hear a beep notification letting me know someones else is calling me, everything fine there no problem.   BUT when I put either call

Questions

 • AT&T Phone Features

2.5K

19

0

call dropping on landline phone when another call comes in

I have an AT&T CRL32102 cordless that I bought 1/29/2019. I have only the one main base, no other handsets. My service provider is CenturyLink. I do not have "call waiting." I was talking to someone yesterday (4/11/2019) when suddenly there was dead air and I realized the call had been dropped. I re

Questions

 • AT&T Phone Equipment

336

1

0

0

Cannot hear caller/caller cannot hear me

My landline rings, but when answered I cannot hear the caller. Sometimes I can hear voice breaking up with very very faint voice but not enough to get even a word. I called back to a different number and I was able to hear the person clearly, but now he cannot hear me. I tried calling from a cellpho

Questions

 • AT&T Phone Equipment

1.5K

1

0

0

INCORRECT INFORMATION... consistently

Pre-Paid ...  DALE Refused to give ID#       phone conversation complete at 19:08 PST   Misinformation, unknowledgable, arrogant, interrupting, and blocked me from talking to a more senior person.   I STILL DON'T HAVE MY ISSUE RESOLVED... i'M OVERSEAS AND TRYING TO CALL MY VOICEMAIL FROM A LANDLINE.

Questions

 • Account Features

109

1

0

0

Who can help me with my bill??

I have an old bundled account with my home phone and Dish Network. My bill is usually about $193 for both. This month, its $307. I looked at the bill and I'm being charged for two pay periods on Dish.So I first used the chat to speak with a rep, and he indicated that this issue would have to be addr

Questions

 • AT&T Phone Account

227

0

0

0

POTS down for 3 weeks, no tech has ever shown, yet tickets keep mysteriously getting cleared

AT&T ( and community) where can I turn to escalate a complaint?  Have uverse internet and POTS landline.  POTS landline has been down for 3 weeks.  I continue to submit repair requests, am provided target repair dates, these dates go and come without any tech showing or calling my cell (number I put

Questions

 • AT&T Phone Account

183

1

0

0

Worldwide Virtual Prepaid Calling Card - International Rates

I previously had a Virtual Prepaid Calling card to use for calling from US Mobile phones to Mobile and some Landline phones in GABON (Africa). The previous international calling rates to Gabon Mobiles was around $0.20 - $0.25 per minute, but sometime in 2018 the rates went to $0.40 - $0.67 per minut

Questions

 • Account & Usage

431

0

0

0

Port AT&T U-Verse phone number to AT&T Gophone

Greeting folks,I am a current customer of AT&T U-Verse; have both Internet and landline phone. I'd like to port the AT&T landline phone number to AT&T gophone.Can I do that? If yes, could anyone please provide detailed step-by-step instructions?Appreciated for hepls!

Questions

 • More AT&T PREPAID Discussions

260

2

0

0

Need assistance setting up Online account (for payment) with landline phone

I recently had a landline installed at my house with AT&T.This is a basic analog landline with no extra features whatsoever.I received my first bill in the mail a few days ago, and saw the option to pay online.I followed the steps online to create a user account.However, in order to finalize the use

Questions

 • AT&T Phone Account

152

2

0

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