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Has anyone else had their landline cut when getting new DSL service installed?

My DSL tech called me on my cell phone AFTER leaving the house to advise me that I longer had a landline , it had been "disconnected".  When I ordered new DSL service I was never told that getting internet would lead to losing my MOST essential landline.  I also noticed that the physical wire to the

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984

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Unable to specify which phone answers the call on a AT&T Uverse system

We have two corded  AT&T phones on one phone line; Phone #1 is in the bedroom and Phone two is in the living room. The phone's Model CL4940 with Digital Answering SystemWhen a call comes in and they leave an answer, the phone in the living room picks up and records the incoming message. We'd like ph

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251

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Why can't I get the number of an Incoming Call?

I have a normal telephone, over 40 years old and still as fresh as the day it was made. I received a few harassing calls from telemarketers so I decided to file a claim against them. I called AT&T to get the incoming number and the rep said they did not have that information available to them. Howev

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244

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Porting number, keeping account, get new number?

Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse.  I was told back then that "upgrades coming soon" would change how it works.I'm hoping these upgrades have been made and this is now possible: I'd like to por

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899

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Now down for 2 days.

AT&T sent two trucks to fix my down internet and home phone service, failed to fix it.   Now down for 2 days.   They sent an inside wiring repairman who worked for 20 minutes, then came back inside to tell me he cannot fix it, the problem is a mile away, he'll dispatch a lineman.   Then about 20 min

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541

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AT&T "Landline" service

Is true copper wire AT&T landline service being offered or is it actually only "wireless" or Internet dependent U-verse voice connected phone service?

Questions

1.8K

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!!!COMPLAINT!!! concerning interruption of service due to "upgrades"

AT&T has completely screwed up my service for the past 3 weeks. I have a hard time understanding why a company of this size cannot let customers in a large metro area know they are upgrading their system and it will cause service interruptions. I guess regular working people don't matter. Because of

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348

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No phone service in 606 area for 3 days.

My LANDLINE phone {and  neighbors}  has been out since Thursday afternoon 9-12-2019. Today is Saturday. what is wrong?

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106

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Why is landline repair closed on Sundays?

My mother has been with AT&T for close to thirty years. This past Friday, 3/15/2018, she moved and ported her old phone number over to her new apartment. She now has a traditional, wired landline. The tech came out on Friday to perform some work on the outside wiring and then came into her apartment

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207

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call dropping on landline phone when another call comes in

I have an AT&T CRL32102 cordless that I bought 1/29/2019. I have only the one main base, no other handsets. My service provider is CenturyLink. I do not have "call waiting." I was talking to someone yesterday (4/11/2019) when suddenly there was dead air and I realized the call had been dropped. I re

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368

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CALL DETAIL REPORT FOR MY AT&T LANDLINE

I need to obtain my call detail report (itemized calls) for my landline for one day in August 2014   It's not available online.  I'm getting conflicting information.  One person in AT&T subpoena compliance says I can get my own call detail online (obviously wrong).  Another says I have to subpoena m

Questions

1.3K

3

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Cannot hear caller/caller cannot hear me

My landline rings, but when answered I cannot hear the caller. Sometimes I can hear voice breaking up with very very faint voice but not enough to get even a word. I called back to a different number and I was able to hear the person clearly, but now he cannot hear me. I tried calling from a cellpho

Questions

1.8K

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Call Waiting caller on hold is disconnected after only a few minutes

can some one help me, If some one calls my house phone line phone rings OK. I am able to pick up the call and talk normally. and if I receive an other incoming call I hear a beep notification letting me know someones else is calling me, everything fine there no problem.   BUT when I put either call

Questions

3K

19

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Can't access voicemail - password has not changed - ATT closed today (Sun)

I've had ATT voice mail on my land line for at least a decade. Today, for the first time, I can't access voice mail because my "password does not match the home phone number". I have never changed the password. Tried to contact ATT but they have no one available to help today (Sunday). Does anyone h

Questions

1.7K

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Need assistance setting up Online account (for payment) with landline phone

I recently had a landline installed at my house with AT&T.This is a basic analog landline with no extra features whatsoever.I received my first bill in the mail a few days ago, and saw the option to pay online.I followed the steps online to create a user account.However, in order to finalize the use

Questions

168

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POTS down for 3 weeks, no tech has ever shown, yet tickets keep mysteriously getting cleared

AT&T ( and community) where can I turn to escalate a complaint?  Have uverse internet and POTS landline.  POTS landline has been down for 3 weeks.  I continue to submit repair requests, am provided target repair dates, these dates go and come without any tech showing or calling my cell (number I put

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188

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Export my landline bill to Excel

How can I export my landline bill to Excel?

Questions

315

3

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Who can help me with my bill??

I have an old bundled account with my home phone and Dish Network. My bill is usually about $193 for both. This month, its $307. I looked at the bill and I'm being charged for two pay periods on Dish.So I first used the chat to speak with a rep, and he indicated that this issue would have to be addr

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237

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INCORRECT INFORMATION... consistently

Pre-Paid ...  DALE Refused to give ID#       phone conversation complete at 19:08 PST   Misinformation, unknowledgable, arrogant, interrupting, and blocked me from talking to a more senior person.   I STILL DON'T HAVE MY ISSUE RESOLVED... i'M OVERSEAS AND TRYING TO CALL MY VOICEMAIL FROM A LANDLINE.

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116

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Landlines--have these been discontined, but nobody told me?

I'm a long-time ATT customer and have had a really bizarre experience that makes me wonder if ATT has discontinued landline service but just not announced it?  We live in a rural area with very limited cell-phone coverage and so rely on our 2 landlines (one is our home phone, one is our business pho

Questions

494

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