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Has anyone else had their landline cut when getting new DSL service installed?

My DSL tech called me on my cell phone AFTER leaving the house to advise me that I longer had a landline , it had been "disconnected".  When I ordered new DSL service I was never told that getting internet would lead to losing my MOST essential landline.  I also noticed that the physical wire to the

Questions

 • AT&T Internet Installation

674

17

0

Does the technician need to know that I want a new wall jack installed beforehand?

I spoke to four different people and I never got a straight answer. I'm having internet 50 installed on Saturday. I want the modem set up in a particular room but this room does not have a phone wall jack already in it. As I understand it, the modem has to be connected to the phone wall jack. My que

Questions

 • AT&T Internet Installation

2.5K

4

0

0

Need landline and wireless bills decombined for cell phone upgrade!

I have been getting the runaround as usual re: having my landline service disconnected. I've been trying to accomplish this since Jan 2018. Here it is the middle of April and no change. I haven't had use of my landline phone for some time now, and yet they can't seem to get it disconnected (although

Questions

 • AT&T Phone Account

163

1

0

0

AT&T Landline Billing Error. Need Escalation. Unresolved for over 12 months + 3 collection agencies

I would like to speak with someone who has authority and can honestly escalate/ resolve this situation. I am a longtime AT&T customer but I will not acquiesce to customer bully billing.I am being charged for a landline phone that was never installed rather a U-Verse phone was but I was still billed

Questions

 • AT&T Internet Account

111

0

0

0

Port AT&T U-Verse phone number to AT&T Gophone

Greeting folks,I am a current customer of AT&T U-Verse; have both Internet and landline phone. I'd like to port the AT&T landline phone number to AT&T gophone.Can I do that? If yes, could anyone please provide detailed step-by-step instructions?Appreciated for hepls!

Questions

 • More AT&T PREPAID Discussions

249

2

0

0

Is this what it is?

AT&T may review all possible recordings of my conversations with AT&T Customer Support Representatives to validate that all I have said is honest and true, not to the best of my ability, but just plain 100% true. 1. I had an AT&T Support Representative, over the phone, transfer ownership of our AT&T

Questions

 • U-verse TV Account

311

0

0

0

No phone service in 606 area for 3 days.

My LANDLINE phone {and  neighbors}  has been out since Thursday afternoon 9-12-2019. Today is Saturday. what is wrong?

Questions

 • AT&T Phone Features

79

1

0

0

INCORRECT INFORMATION... consistently

Pre-Paid ...  DALE Refused to give ID#       phone conversation complete at 19:08 PST   Misinformation, unknowledgable, arrogant, interrupting, and blocked me from talking to a more senior person.   I STILL DON'T HAVE MY ISSUE RESOLVED... i'M OVERSEAS AND TRYING TO CALL MY VOICEMAIL FROM A LANDLINE.

Questions

 • Account Features

101

1

0

0

Possible exploit of local POTS

Background: I am an AT&T POTS subscriber. In my area, a long distance number requires a "1" preceding the area code of a long distance call; if you do not dial a 1, you get an SIT (special information tone) and a message saying "We're sorry, you must first dial a 1..." On my AT&T residential landlin

Questions

 • AT&T Phone Features

520

5

0

0

CALL DETAIL REPORT FOR MY AT&T LANDLINE

I need to obtain my call detail report (itemized calls) for my landline for one day in August 2014   It's not available online.  I'm getting conflicting information.  One person in AT&T subpoena compliance says I can get my own call detail online (obviously wrong).  Another says I have to subpoena m

Questions

 • Wireless Account

1.2K

3

0

0

Who can help me with my bill??

I have an old bundled account with my home phone and Dish Network. My bill is usually about $193 for both. This month, its $307. I looked at the bill and I'm being charged for two pay periods on Dish.So I first used the chat to speak with a rep, and he indicated that this issue would have to be addr

Questions

 • AT&T Phone Account

220

0

0

0

PORT A LANDLINE FROM FRONTIER TO A LANDLINE WITH AT&T

I am a new AT&T Phone/Internet customer. I seek assistance with Porting my landline from Frontier and having it become my landline phone number for my new AT&T landline phone number.

Questions

 • AT&T Phone Account

729

1

0

0

AT&T "Landline" service

Is true copper wire AT&T landline service being offered or is it actually only "wireless" or Internet dependent U-verse voice connected phone service?

Questions

 • AT&T Phone Features

1.8K

3

0

0

Export bills to .cvs/Excel?

Export bills to .cvs/Excel?I need to pick a date range and export all data in my bills to .cvs or Excel.None of the information on this forum works - whether the website has changed or the info is for another kind of account I don't know.

Questions

 • AT&T Phone Account

583

4

0

0

Fraud, collusion or just gross incompetence?

So, ever hear of Easy Reach personal 800 service? I didn't think I had, but I, apparently, had this service initiated August 22nd, 1990. Guess it was a free service, then. AT&T decided to start billing for this service in March of 2014. Supposedly sent out notices, but my service record showed an ad

Questions

 • U-verse TV Account

966

2

0

0

Customer service- Very bad

I had talked to a rep and have obtained a new number (residence) and a work order ten days ago. It was supposed to have been activated yesterday. After frustrating repeated calls and talking with six different reps (many of them were rude) I ended up with somebody who can hardly speak English. After

Questions

 • AT&T Phone Installation

269

1

0

0

Worldwide Virtual Prepaid Calling Card - International Rates

I previously had a Virtual Prepaid Calling card to use for calling from US Mobile phones to Mobile and some Landline phones in GABON (Africa). The previous international calling rates to Gabon Mobiles was around $0.20 - $0.25 per minute, but sometime in 2018 the rates went to $0.40 - $0.67 per minut

Questions

 • Account & Usage

382

0

0

0

Fast Busy When Calling Numbers from ATT Landline; But Can Reach Same Numbers from Mobile

When calling my office number (or many, but not all, numbers in the same area code / exchange)  from my home landline, I get a fast busy.Calling the same numbers from mobile phones or other landlines (not sure if AT&T) rings and reaches the called parties. Called AT&T cust. service.:  "Not ATT issue

Questions

 • AT&T Phone Equipment

547

1

0

0

Landlines--have these been discontined, but nobody told me?

I'm a long-time ATT customer and have had a really bizarre experience that makes me wonder if ATT has discontinued landline service but just not announced it?  We live in a rural area with very limited cell-phone coverage and so rely on our 2 landlines (one is our home phone, one is our business pho

Questions

 • Wireless Account

449

4

0

0

Web page was not working

Ok I tried to pay online as I always do. The page was asking for routing numbers and access to my bank?????My information was not on the web page. My account with bill I owed was. I called AT&T and was told 5.00 charge and no way...guy said you will if I make a payment! Web site messed up and I have

Questions

 • AT&T Phone Account

200

1

0

0

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