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Purchased minutes not showing up.

Purchased total of 2500 minutes on Sept. 15 and Sept. 19. Balance on my account shows 4 minutes only. Why?

Questions

 • AT&T Phone Account

90

0

0

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Does the technician need to know that I want a new wall jack installed beforehand?

I spoke to four different people and I never got a straight answer. I'm having internet 50 installed on Saturday. I want the modem set up in a particular room but this room does not have a phone wall jack already in it. As I understand it, the modem has to be connected to the phone wall jack. My que

Questions

 • AT&T Internet Installation

2.8K

4

0

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TELCO Landline Customer In Florida About To CANCEL ALL SERVICES I Have With AT&T

First of all, I have spent LITERALLY hours trying to speak to a real live person concerning my LANDLINE bill, which is wrong. It's nearly twice as high as it is supposed to be.Should be a fairly simple thing, so let me tell you what has happened thus far.1. I am told that Live Chat, Twitter @ATTCARE

Questions

 • AT&T Phone Account

330

1

0

0

Export bills to .cvs/Excel?

Export bills to .cvs/Excel?I need to pick a date range and export all data in my bills to .cvs or Excel.None of the information on this forum works - whether the website has changed or the info is for another kind of account I don't know.

Questions

 • AT&T Phone Account

731

4

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Fast Busy When Calling Numbers from ATT Landline; But Can Reach Same Numbers from Mobile

When calling my office number (or many, but not all, numbers in the same area code / exchange)  from my home landline, I get a fast busy.Calling the same numbers from mobile phones or other landlines (not sure if AT&T) rings and reaches the called parties. Called AT&T cust. service.:  "Not ATT issue

Questions

 • AT&T Phone Equipment

587

1

0

0

HELP! Home Telephone - No Dial Tone - Have Dial Tone at Outside NID - What else can I do?

I have POTS (Plain Old Telephone Service) home telephone and DSL internet. (I do not have any U-verse services.  Not available in my area yet.) For several weeks, there was some static on my phone line and then a few days ago, I lost home phone service altogether.  I have no dial tone on

Questions

 • AT&T Internet Equipment

4.4K

3

0

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Landline Voip? Simple question

I have AT&T fiber, DirecTV, and a landline telephone, I have the BGW210 gateway.I understand now that I have voice over IP, however it is still called landline.My question is the following: I am receiving the following error:"WARNING: DSL Failed to Connect (Message ID: NAD-3304D)"How I am receiving

Questions

 • AT&T Phone Features

294

0

0

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Is this what it is?

AT&T may review all possible recordings of my conversations with AT&T Customer Support Representatives to validate that all I have said is honest and true, not to the best of my ability, but just plain 100% true. 1. I had an AT&T Support Representative, over the phone, transfer ownership of our AT&T

Questions

 • U-verse TV Account

329

0

0

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Traditional Landline Star Codes and Calling Features

  How to use Star Codes ***Some features may not be available in all areas or with some types of service. Some features require a monthly subscription to the service or may incur a usage fee. Feature Description Turn On Turn Off Anonymous Call Rej

Questions

 • AT&T Phone Features

37.5K

5

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Landline down 5 days, not storm related. No one will help.

First, this has nothing to do with hurricanes--we live in Tennessee. Four days ago we had a power outage in our area. Not sure why--it was a sunny day with no wind. This isn't unusual for our rural utility. However, this time the phone went out too. We checked the box where the phone line comes into

Questions

 • AT&T Phone Account

139

1

0

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Directv Now and home phone

If I enroll in Directv Now, must I also ask ATT for a landline phone?  That is, I am currently using U-verse’s triple bundle which provides VOIP phone service.  Do I LOSE phone service with Directv Now, as I do not see any mention of a ‘bundled’ offering that included phone service?

Questions

 • AT&T Phone Account

160

1

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No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Questions

 • AT&T Phone Installation

345

3

0

0

Need landline and wireless bills decombined for cell phone upgrade!

I have been getting the runaround as usual re: having my landline service disconnected. I've been trying to accomplish this since Jan 2018. Here it is the middle of April and no change. I haven't had use of my landline phone for some time now, and yet they can't seem to get it disconnected (although

Questions

 • AT&T Phone Account

179

1

0

0

Minutes purchased on prepaid card not showing up

Purchased total of 2500 minutes on Sept. 15 and Sept. 19. Balance on my account shows 4 minutes only. Why?

Questions

 • AT&T Phone Account

107

0

0

0

Possible exploit of local POTS

Background: I am an AT&T POTS subscriber. In my area, a long distance number requires a "1" preceding the area code of a long distance call; if you do not dial a 1, you get an SIT (special information tone) and a message saying "We're sorry, you must first dial a 1..." On my AT&T residential landlin

Questions

 • AT&T Phone Features

535

5

0

0

Can't create an Access ID for any account.

My wireless management is under one account and my landline management is under another account. I want to create an Access ID to mange them both, but it won't let me. How do I create an Access ID and link my existing accounts to it?

Questions

 • Online Account Access

4.3K

2

0

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Web page was not working

Ok I tried to pay online as I always do. The page was asking for routing numbers and access to my bank?????My information was not on the web page. My account with bill I owed was. I called AT&T and was told 5.00 charge and no way...guy said you will if I make a payment! Web site messed up and I have

Questions

 • AT&T Phone Account

218

1

0

0

Unable to get California Lifeline forms from ATT

This post is about California Lifeline Landline service. I am an ATT customer for 50 years, I'm 70 years old and want to keep my landline in case of medical emergency. I qualify for the landline program so I made my first call to obtain landline lifeline service to ATT on April 2, 2016. I was assure

Questions

 • Wireless Account

1.1K

10

0

Has anyone else had their landline cut when getting new DSL service installed?

My DSL tech called me on my cell phone AFTER leaving the house to advise me that I longer had a landline , it had been "disconnected".  When I ordered new DSL service I was never told that getting internet would lead to losing my MOST essential landline.  I also noticed that the physical wire to the

Questions

 • AT&T Internet Installation

850

17

0

Customer service- Very bad

I had talked to a rep and have obtained a new number (residence) and a work order ten days ago. It was supposed to have been activated yesterday. After frustrating repeated calls and talking with six different reps (many of them were rude) I ended up with somebody who can hardly speak English. After

Questions

 • AT&T Phone Installation

287

1

0

0

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