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No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Questions

 • AT&T Phone Installation

312

3

0

0

U-verse Voice during power outage

Hi. I will be switching to U-verse Voice and Internet next week. If there is a power outage, will we still be able to make calls using a corded phone plugged into our phone jack? Also, my boyfriend, who lives with me, has his own AT&T landline with his own phone number. He isn't switching to U-verse

Questions

 • AT&T Phone Features

658

1

0

0

Unable to specify which phone answers the call on a AT&T Uverse system

We have two corded  AT&T phones on one phone line; Phone #1 is in the bedroom and Phone two is in the living room. The phone's Model CL4940 with Digital Answering SystemWhen a call comes in and they leave an answer, the phone in the living room picks up and records the incoming message. We'd like ph

Questions

 • AT&T Phone Features

223

1

0

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Minutes purchased on prepaid card not showing up

Purchased total of 2500 minutes on Sept. 15 and Sept. 19. Balance on my account shows 4 minutes only. Why?

Questions

 • AT&T Phone Account

77

0

0

0

POTS down for 3 weeks, no tech has ever shown, yet tickets keep mysteriously getting cleared

AT&T ( and community) where can I turn to escalate a complaint?  Have uverse internet and POTS landline.  POTS landline has been down for 3 weeks.  I continue to submit repair requests, am provided target repair dates, these dates go and come without any tech showing or calling my cell (number I put

Questions

 • AT&T Phone Account

165

1

0

0

Now down for 2 days.

AT&T sent two trucks to fix my down internet and home phone service, failed to fix it.   Now down for 2 days.   They sent an inside wiring repairman who worked for 20 minutes, then came back inside to tell me he cannot fix it, the problem is a mile away, he'll dispatch a lineman.   Then about 20 min

Questions

 • AT&T Phone Account

515

0

0

0

Can't access voicemail - password has not changed - ATT closed today (Sun)

I've had ATT voice mail on my land line for at least a decade. Today, for the first time, I can't access voice mail because my "password does not match the home phone number". I have never changed the password. Tried to contact ATT but they have no one available to help today (Sunday). Does anyone h

Questions

 • AT&T Phone Features

1.7K

4

0

0

Unable to get California Lifeline forms from ATT

This post is about California Lifeline Landline service. I am an ATT customer for 50 years, I'm 70 years old and want to keep my landline in case of medical emergency. I qualify for the landline program so I made my first call to obtain landline lifeline service to ATT on April 2, 2016. I was assure

Questions

 • Wireless Account

991

10

0

0

!!!COMPLAINT!!! concerning interruption of service due to "upgrades"

AT&T has completely screwed up my service for the past 3 weeks. I have a hard time understanding why a company of this size cannot let customers in a large metro area know they are upgrading their system and it will cause service interruptions. I guess regular working people don't matter. Because of

Questions

 • AT&T Internet Account

336

1

0

0

Has anyone else had their landline cut when getting new DSL service installed?

My DSL tech called me on my cell phone AFTER leaving the house to advise me that I longer had a landline , it had been "disconnected".  When I ordered new DSL service I was never told that getting internet would lead to losing my MOST essential landline.  I also noticed that the physical wire to the

Questions

 • AT&T Internet Installation

674

17

0

Does the technician need to know that I want a new wall jack installed beforehand?

I spoke to four different people and I never got a straight answer. I'm having internet 50 installed on Saturday. I want the modem set up in a particular room but this room does not have a phone wall jack already in it. As I understand it, the modem has to be connected to the phone wall jack. My que

Questions

 • AT&T Internet Installation

2.5K

4

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HELP! Home Telephone - No Dial Tone - Have Dial Tone at Outside NID - What else can I do?

I have POTS (Plain Old Telephone Service) home telephone and DSL internet. (I do not have any U-verse services.  Not available in my area yet.) For several weeks, there was some static on my phone line and then a few days ago, I lost home phone service altogether.  I have no dial tone on

Questions

 • AT&T Internet Equipment

4.3K

3

0

0

AT&T to Discontinue Traditional Landline Phone Service

I currently have traditional landline phone service (aka POTS).  I have 6 AT&T cordless phones connected to the service.  When AT&T terminates POTS, what would be a good way to have my 6-cordless-phone arrangement set up?  Is there a way to have my POTS moved to a cell phone and have the cell-phone-

Questions

 • AT&T Phone Equipment

2.3K

2

0

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No Dial Tone on Landline in San DIego - Need Immediate Repairs

For health reasons, I need to have immediate and constant access to a landline. My landline went dead after I received a robocall and hung up. I called AT&T repair service using Google Talk VoIP from my computer and opened a repair ticket using the automated service, but was told that my service wil

Questions

 • AT&T Phone Features

557

3

0

0

Purchased minutes not showing up.

Purchased total of 2500 minutes on Sept. 15 and Sept. 19. Balance on my account shows 4 minutes only. Why?

Questions

 • AT&T Phone Account

71

0

0

0

Export my landline bill to Excel

How can I export my landline bill to Excel?

Questions

 • AT&T Phone Account

258

3

0

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Landline Voip? Simple question

I have AT&T fiber, DirecTV, and a landline telephone, I have the BGW210 gateway.I understand now that I have voice over IP, however it is still called landline.My question is the following: I am receiving the following error:"WARNING: DSL Failed to Connect (Message ID: NAD-3304D)"How I am receiving

Questions

 • AT&T Phone Features

263

0

0

0

Can't create an Access ID for any account.

My wireless management is under one account and my landline management is under another account. I want to create an Access ID to mange them both, but it won't let me. How do I create an Access ID and link my existing accounts to it?

Questions

 • Online Account Access

4.3K

2

0

0

Porting number, keeping account, get new number?

Back in 2012, this wasn't possible -- if you ported a number, AT&T's systems automatically cancelled the entire account without any recourse.  I was told back then that "upgrades coming soon" would change how it works.I'm hoping these upgrades have been made and this is now possible: I'd like to por

Questions

 • Wireless Account

714

2

0

0

Trying to restablish service since November 2nd but number has not been ported from Magic Jack.

In December 2015, we left ATT after nearly 20 years of service to try the cheaper alternative Magic Jack. We had our long time phone number ported over to Magic Jack. Unfortunately, our internet line is too intermittant for reliable service, so we called on November 2, 2016 to reestablish service wi

Questions

 • AT&T Phone Account

830

3

0

0

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