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You want control of your keypad sounds...You have it!

There have been many comments asking to control the chirp and arming/disarming sounds that come from the keypad. Its been a long process, but you now have it. NOTE: You will only see this new enhancement if your keypad looks like the one below.   ADJUSTING THE ARMING/DISARMING SOUNDS IS N

Questions

 • Apps & Programs

10.5K

23

0

App Restored--Clearing the Keypad Error Message

Thank you so much for your patience!  The mobile and web apps have been restored to full functionality.     If you are still seeing the error message "ERR: Alarm not sent to AT&T" on your keypad AND your keypad has the flip-down door that covers the buttons, please reset the device by pressing and h

Questions

 • Device Troubleshooting

1.4K

8

0

0

Personalize Your Keypad Settings

We see and hear your questions regarding our second generation keypad.  Have you seen our keypad settings video?  It demonstrates how to personalize your keypad settings using the Digital Life app.    Keypad and Door Chime Settings

Questions

 • Learn

3K

0

0

0

Keypads not disarming at the same time

Has anyone experienced their keypads not disarming when another keypad in the house was turned off?  I have three keypads, and when we entered the code to disarm one, the other two remained armed (with the light red) for about 10 minutes.  It has only does it once and it cleared itself.  Everything

Questions

 • Device Troubleshooting

552

1

0

0

Digital Life Keypad Staying Lit 24 hours

I need to know how to make my Digital Life keypad light to turn off.   Its in my bedroom and stays lit all of the time.   My other keypad actually goes dark after a while, so I know its possible.

Questions

 • Device Troubleshooting

7.9K

9

0

0

Keypad arming and disarming tones too loud

The arming and disarming tones are extremely loud and can't be turned down or off.  Not the keypad button tone which is controllable along with the backlight.  I'm talking the sounds emitted when the system arms and disarms.  When the tech was installing the bedroom keypad I asked how to turn off th

Questions

 • Device Troubleshooting

698

14

0

0

Keypad solution useless!

Thank At&t developers. You baited us into thinking you were listening to us. You locked all the chats having to do with the keypad sound conveniently. Why would you promise us and then show us how we can control the arm/disarm sound when it doesn't even work!! You guys built the system, how in the h

Questions

 • Device Troubleshooting

503

7

0

0

At&t devices physically installed but not paired with system

I don't have any third party devices I'm trying to add but I do have At&t devices that for some reason were not paired to the app from the start such as my two keypads, carbon monoxide detector, a couple of window sensors, and flood detector. When I go into the app and click on "Devices", I see

Questions

 • Device Troubleshooting

182

1

0

0

Digital Life Entry Delay Rapid Beep removed with no notice!

I just wasted an hour on the phone with a rep troubleshooting why the rapid beep is now gone on the entry delay (supposed to beep rapidly the last 10 seconds before alarm sounds) to have her  finally escalate it and be told they DID IT INTENTIONALLY in a recent software update.   Honestly, I don't e

Questions

 • Device Troubleshooting

844

6

0

0

Keypad upgrade?

Is there more than 1 keypad option? We had it all installed yesterday and I am a bit disappointed with the little plastic keypad. The sharp little beep is annoying. I tried to turn it off- no luck so far. In comparison with the ADT Pulse system, it had a way we could turn the notification on or off.

Questions

 • Device Troubleshooting

540

6

0

0

DL Needs Software Update to Show Which Person Disarmed Alarm

Simple as this may seem ... its not a feature of Digital Life. Assume you are traveling.   You have set up an Alert for whenever your Alarm at your house is disarmed.   You receive an alert on your phone.   Then you wonder, "Who is entering my house?  Which code was pushed into the keypad to disarm

Questions

 • Apps & Programs

703

2

0

0

S6 update mishaps

After the update, I no longer get the flashing blue notice light flashing and in the texting mode, I have a "comma" left and right of the space bar of the keypad. I must now switch to the character page and use it from there. Very time comsuming.

Questions

 • Samsung

162

3

0

0

Certain items not showing up on device list (keypad, sensors, flood detector etc..)

I've noticed that not all of my devices are showing up on my devices list on my app or online. (Such as both of my keypads, carbon monoxide detector, some window sensors, and flood detector). Can someone please let me know how I can pair them up to the system where they can be seen from the app and

Questions

 • Device Troubleshooting

280

6

0

0

Accepted Solution

Official Solution

Keypad installed by st&t

Do the numbers light up on the keypad? If so how do I get them to do so? System installed yesterday.

Questions

 • Device Troubleshooting

394

1

0

0

Accepted Solution

Official Solution

Keypad issue?

It seems I can't set my keypad to just stay. It always goes to instant. My phone app works fine and I have been using that, but I wonder why I can't set stay or away on keypad without it going to instant

Questions

 • Device Troubleshooting

856

1

0

0

Accepted Solution

Official Solution

Important Digital Life Message

Digital Life security services have not been impacted. Some customers received an erroneous message on their keypad. Additionally, we have seen some intermittent online response delays. We are in the process of addressing each of these issues and expect to have this resolved shortly.

Questions

 • Device Troubleshooting

12.2K

131

0

0

Accepted Solution

Official Solution

Software Update in progress for over 2 weeks!

My digital life keypad has had the messege "Software Update in Progress" displayed on its screen for over 2 weeks now, and while this has been going on, whenever I open a door in my house it no longer makes a beeping noise. Can anyone help me solve this issue?

Questions

 • Device Troubleshooting

3.6K

3

0

0

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