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Brand new Galaxy S6 cracked by itself

Hi there, yesterday (May 10th, 2015) I traded in a Galaxy S5 for a brand new Galaxy S6 for my wife (a nice Monther`s Day gift I thought).  Today she was using it and the cellphone case (not an external case, the cellphone`s own golden back cover) cracked by itself.  She heard when it happend.  Reall

Questions

 • Android

965

12

0

0

Excessive Data Buffering

For the past two weeks I've been experiencing excessive buffering while streaming movies. I've checked my usage and have NOT even come close to 22G and I'm showing anywhere between zero and two bars. At one point I recieved a message that my connection was reset.What is going on?

Questions

 • Network Coverage

294

1

0

0

Why is my internet so slow?

I've had AT&T for a few years now. U-verse TV, Internet, and have it for my cell phone. Since we have gotten U-verse TV and internet it has been nothing but a headache. We have had numerous AT&T workers come out and try to resolve the issue but nothing has seemed to work. They have installed a new r

Questions

 • AT&T Internet Equipment

23K

4

0

0

LG G2 Lollipop Update Issues

Hello,Received the notice for the lollipop update this morning and it installed.  However, afterwards I keep receiving message "An application requires an update for Google Play Services".  When trying to update google play services it appears to be stuck and does not download.  I have seen this is

Questions

 • Android

1.3K

7

0

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Software Update Issues

ATT recent Software Update on May 1, 2015 for the Samsung Galaxy S4 Android Ver: 5.0.1. WE HAVE SERIOUS ISSUES: 1: My Phone worked great before the Forced ATT Software Update2: Problems Now After this Update and I'm Not to Happy Now!3: All my Saved WiFi Hotspots will Not Connect4: My Google Chrome H

Questions

 • Samsung

981

6

0

0

Issues with ATT internet at my house since 2013...

I have Uverse 25 package and do have a bonded connection (one of the connections connects much better than the other). I live down a street with only 5 houses. The road when I purchased the house was not paved. It is now paved and owned by the city. When Att put the cable down the road a technician

Questions

 • AT&T Internet Equipment

167

1

0

0

College student helpless &sick of trying to get "Customer Support" from people that dont follow thru

I have been having an ongoing issue with my AT&T bill. I have called to get it resolved and each time I had been told it was going to be resolved, it never was.I have been charged $454 in overages. These overages would have occurred on Tuesday, September 12th. These charges occurred on a cruise ship

Questions

 • Wireless Account

149

2

0

0

Digital Life Services ARE A SCAM!!!!

I'm  dealing with a very upsetting issues with ATT. Digital Life services are a total scam! ATT Sales Rep neglected to disclose the 14 day trial with the alarm service when he sold the service. The technician that installed the service NEVER said we had a 14 day trial for the service either, NOR did

Questions

 • Other

667

6

0

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Executive Escalation Contact Information?

I'm getting a huge runaround with Fiber Internet.  What is the best executive escalation email address to send this to?  I didn't want to email Randall Stephenson if I did not have to.  Thanks! Here's the scoop... I wanted to make you aware of a situation that I have been dealing with in regard to A

Questions

 • AT&T Fiber Account

303

0

0

0

Samsung Galaxy S7 Active Updating Issue

I have a Samsung Galaxy S7 Active which is currently on Android version 7.0 and Baseband version G891AUCS2BRA7 (February 5, 2018 release). As per https://www.att.com/devicehowto/tutorial.html#!/stepbystep/id/stepbystep_KM1136420?make=Samsung&model=SamsungG891A, the most current version is Android ve

Questions

 • Android

174

1

0

0

Intermittent connectivity issue

This problem has been bugging me for a while now. I get an interuption of service multiple times a day, it only lasts about 30 seconds but its annoying. It starts with the "wifi-setup" it starts blinking and then the service light turns off and then both come back solid 30 to 40 seconds later. I con

Questions

 • AT&T Internet Features

838

10

0

0

How to Get an Engineer to Show Up When the neighbor 2 Doors Down Has Uverse & You Can't Have It?

So my neighbor 2 doors down has Uverse yet ATT says our address is not eligible.  I have been going back and forth with nobodies that live in every country but America that could care less and know nothing other than how to search computers.     Where are the real physical human beings that drive th

Questions

 • U-verse TV Account

1.5K

12

0

0

Hot spot issues

Has anyone else experienced an issue with there hot spot with their phone?I have used it tons of times in the past and for the last few months it will only allow my computer to go to Gmail and Yahoo. it will not allow my pc to go to any other web pages. I have shown numerous times to reps at the ATT

Questions

 • Apple

170

1

0

0

GoPhone AutoPay Set-Up incorrect

For the past 2 months I have been having MAJOR issues with the autopay system for AT&T. I got my phone in June or July and I was using the physical pay stations at the AT&T stores. Those worked great when I went in. I was on the $45 plan and I only had to pay $45 (No taxes or fees included so a flat

Questions

 • More AT&T PREPAID Discussions

634

1

0

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Upgrading to new device issue.

I am very tired and frustrated trying to handle this. Ive ordered a new device on the AT&T website and its been almost a month and i still haven't got my new phone. i canceled the order so that i can just go to the store and do it there instead. Yet after 2 tries of canceling the order and 2 agents

Questions

 • Phone & Device Upgrades

1.5K

1

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Galaxy S7 and S7 Edge Settings

When I purchased my Galaxy S7 Edge I was excited but knew that it would come with some bloatware installed. It is easy enough to disable them (wish I could uninstall it), but was I found largely disappointing and a huge reason I could eventually switch is that I am tired of AT&T always taking featur

Questions

 • Samsung

1.3K

6

0

0

HTC one M8 getting error messages from Anonymous "Message Not Found"

I have disassoicated my number from Apple since switching from an iPhone to this phone (have had it for 3 months now). At least three times a week, messages are not coming through – it shows up as a file with a download button, when I tap on download, it wont download the message, and then I get up

Questions

 • Android

647

6

0

0

Issues with DVR - AGAIN

We have 7 DVRS in our home and pay A TON of money for the U450 service with HD, and many pay channel add ons as well as the highest internet access AT&T offers.  We would appreciate worked at least 60% of the time! We have had technicians out 3 times already, the 1st time the gentlemen was here for

Questions

 • U-verse TV Equipment

992

1

0

0

Reboot at 2am and 3am

Has their been a solid answer why this issue is happening to ALL of us? I think it's fair to say that not every customer needs a tech to come out and fix something.  This is a defect that needs to be rectified. Why is there a reboot?   There are other companies out there that don't require a reboot-

Questions

 • Watching U-verse TV

206

1

0

AT&T Free Message: Your attempt to connect to data service was unsuccessful. Please try again later

Hi All,Well it seems as though my mobile hotspot is having an issue with connection, it seems the upstream and downstream data is being pushed just fine.... however when I attempt to connect to the internet I receive a redirect page which states the following :" AT&T Free Message: Your attempt to co

Questions

 • Data & Messaging Features, Internet Tethering

1.2K

1

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