Hello, I noticed that ATT pushed out the android 5.0 update on the 24th for the note 3. I have a note 3, but it's unlocked from a family member being used on another network for now. Can i still get this software update or will I have to resort to rooting? It keeps saying software update interrupted

My experience with ATT's customer service has the been the worst I've had in my life. If there was some way to get this information to the masses I would do whatever it took. I would shout it from every rooftop if I knew I could save even one poor soul from the agony and frustration that is the ATT

I have been trying to call my ex husband's grandmother so I can check on my son for about a week now. At first it was a tone and that was it. Now it's a recording saying "your call cannot be completed, try again later". I did try restarting my phone, I also tried to troubleshoot suggested on another

My parents went on vacation and when they got back, neither one of their phones will connect to the Microcell anymore.  Never had a problem before and all of our other phones still connect to the Microcell like normal.  I have tried pretty much everything I could find in the forums so I am reaching

I have an iPhone 6 64GB in Grey that has had an issue that keeps happening even after Apple repairs it...My front camera begins to have a crescent appear...I will link a picture as it seems to be a fairly common issue with the 6 model and seems pretty specific to the Space Grey color weirdly enough.

Please help! I am a small business owner that relies on a fast/strong internet connection for day-to-day operation. I started my AT&T U-Verse service about 2 months ago and have had issues since day one. I'll try to be brief... Plan and specs:- 45mbps Plan- Modem: Arris NVG589- Made on 10/30/2014- H

Hello, I am currently a Best Buy Manager in California and having major issues with the IMO mobility offer. I have had my offer removed for some reason last month, and spent hours upon hours to reinstate it. After reinstating it, my discount is no longer applying. It has been two months of being bil

For the past couple of days my services have been limited (calls drop or don't come through) Well my phone hasn't rang ALL day and it won't let me make a call and keep giving me a message about emergency calls only. My tex messages are not being sent either.

We've been without phone, internet and TV U-verse service since Sunday (5th day and counting).  Service workers have been in my neighborhood every day but missed our appointment on Tuesday and nobody can give us a revised ETA for a fix.  Can anyone help?  This is getting ridiculous.

Hi, soo even when im connected to wifi.... strong wifi.. my phone is using data.. it shows both wifi and data symbols in the status bar.. and will show 4G "data" coming and going.. and everyone once in awhile wifi "data"...its been eating up my data and killing my battery quicker than normal I have

Any one know who to contact for escalation on continuously having billing issues and errors with Uverse products and promotions? My bill randomly went up $60+ after I received a set top boxer receiver replacement since my previous equipment failed. This happens EVERY TIME I contact technical support

To Whom It May Concern,   I tried messaging multiple people but I would not let me so.... Now it goes here.       I do not even know where to start! I will go through this whole debacle one last time (hopefully) so I can finally get some answers (again hopefully).   Lets go back to last Wednesday (7

Hello, I tried seeking helpa bout this issue a few days ago, but to no avail. I have a factory unlocked (by AT&T) galaxy note 3 that is currently being used on another network. The lollipop update was pushed out on the 24th and while I'm aware I can't get the automatic notification from att since I'

I'm visiting family in another state and the cell reception here in the mountains is awful.  I'm using the AT&T messaging app to text via WiFi on my computer to keep in contact with friends while I'm visiting, and it works ok for awhile then it removes all the other side of the conversation and only

I've been an AT&T customer for about two weeks now. For the past 4-5 days or so, my fiber connection has been dropping every night any time between 9:29pm - 11pm and will not come back until approximately 12 hours later. The gateway itself will lose the broadband light and occasionally flash red. I'

I'm trying to make an account since I recently recieved an error saying this below and I can't even make an account or connect because the link takes me to a page that currently isn't avaliable. AT&T High Speed InternetImportant Message from AT&TYour account needs immediate attention. Residential cu

I originally went online and signed up for Uverse internet on 11/19/2014.  Before the website started it asked for my address to see if ATT Uverse is offered in my new location. Once ATT Confirmed that they provide service I selected the ATT Service that suited my needs and then picked from the avai

I have ordered my new phone online and AT&T had given me ranging dates when it will be shipped out. Well, it has been passed that! October 1 - October 3.  it is now the 8th! My current phone I'm using is busted and the screen goes blank at random times. So when I get a text, I won't be able to see i

Hi there, yesterday (May 10th, 2015) I traded in a Galaxy S5 for a brand new Galaxy S6 for my wife (a nice Monther`s Day gift I thought).  Today she was using it and the cellphone case (not an external case, the cellphone`s own golden back cover) cracked by itself.  She heard when it happend.  Reall

I've had AT&T for a few years now. U-verse TV, Internet, and have it for my cell phone. Since we have gotten U-verse TV and internet it has been nothing but a headache. We have had numerous AT&T workers come out and try to resolve the issue but nothing has seemed to work. They have installed a new r