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IMO Indirect Mobility Offer - Discount / On-going Billing Issue

Hello, I am currently a Best Buy Manager in California and having major issues with the IMO mobility offer. I have had my offer removed for some reason last month, and spent hours upon hours to reinstate it. After reinstating it, my discount is no longer applying. It has been two months of being bil

Questions

 • Wireless Billing

172

1

0

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Intermittent Connection

Please help! I am a small business owner that relies on a fast/strong internet connection for day-to-day operation. I started my AT&T U-Verse service about 2 months ago and have had issues since day one. I'll try to be brief... Plan and specs:- 45mbps Plan- Modem: Arris NVG589- Made on 10/30/2014- H

Questions

 • AT&T Internet Features

447

4

0

0

5 months of U-Verse Never working, paying full price

I suppose my question is to the AT&T company employees who could never help me over the past five months of my service. I moved into a home divided into multiple units in September of 2016. Upon the first day of my internet and U-verse installation, the connection stream lasted around 15 minutes max

Questions

 • 2016

28

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Unlocked Note 3 Software Update Issues.

Hello, I noticed that ATT pushed out the android 5.0 update on the 24th for the note 3. I have a note 3, but it's unlocked from a family member being used on another network for now. Can i still get this software update or will I have to resort to rooting? It keeps saying software update interrupted

Questions

 • Android

2.4K

8

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iPhone 6 Space Grey Front Camera Crescent Issue...?

I have an iPhone 6 64GB in Grey that has had an issue that keeps happening even after Apple repairs it...My front camera begins to have a crescent appear...I will link a picture as it seems to be a fairly common issue with the 6 model and seems pretty specific to the Space Grey color weirdly enough.

Questions

 • Apple

1.4K

6

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Issues Making A Call

I have been trying to call my ex husband's grandmother so I can check on my son for about a week now. At first it was a tone and that was it. Now it's a recording saying "your call cannot be completed, try again later". I did try restarting my phone, I also tried to troubleshoot suggested on another

Questions

 • Network Coverage

128

3

0

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Sound issues with Uverse TV

I have 2 tv's that have issues with sound. Both are using vip 2500 wireless STB's both connected with hdmi. Neither TV has any problems with anything other than Uverse. Tv #1 is a 2018 Vizio E55-f1.  The problem with this tv is often recordings will lose sound.  Sometimes it's when you first go to s

Questions

 • Watching U-verse TV

510

9

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What the **** is going on with your company? Are there any competent people left?

To Whom It May Concern,   I tried messaging multiple people but I would not let me so.... Now it goes here.       I do not even know where to start! I will go through this whole debacle one last time (hopefully) so I can finally get some answers (again hopefully).   Lets go back to last Wednesday (7

Questions

 • U-verse TV Account

381

4

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Still having issues with unlocked note 3 and software updates.

Hello, I tried seeking helpa bout this issue a few days ago, but to no avail. I have a factory unlocked (by AT&T) galaxy note 3 that is currently being used on another network. The lollipop update was pushed out on the 24th and while I'm aware I can't get the automatic notification from att since I'

Questions

 • Android

1.9K

4

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No service

For the past couple of days my services have been limited (calls drop or don't come through) Well my phone hasn't rang ALL day and it won't let me make a call and keep giving me a message about emergency calls only. My tex messages are not being sent either.

Questions

 • Android

76

1

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Repeated Uverse Billing Errors and Issues - No Help!

Any one know who to contact for escalation on continuously having billing issues and errors with Uverse products and promotions? My bill randomly went up $60+ after I received a set top boxer receiver replacement since my previous equipment failed. This happens EVERY TIME I contact technical support

Questions

 • U-verse TV Account

250

2

0

Facilities Issue with no estimated time of completion? How is that possible?

I originally went online and signed up for Uverse internet on 11/19/2014.  Before the website started it asked for my address to see if ATT Uverse is offered in my new location. Once ATT Confirmed that they provide service I selected the ATT Service that suited my needs and then picked from the avai

Questions

 • AT&T Internet Features

344

2

0

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Why is it, that when im connected to WiFi, my phone is using data instead.

Hi, soo even when im connected to wifi.... strong wifi.. my phone is using data.. it shows both wifi and data symbols in the status bar.. and will show 4G "data" coming and going.. and everyone once in awhile wifi "data"...its been eating up my data and killing my battery quicker than normal I have

Questions

 • Data & Messaging Features, Internet Tethering

600

2

0

0

Cannot link an account (SRAS120)

I'm trying to make an account since I recently recieved an error saying this below and I can't even make an account or connect because the link takes me to a page that currently isn't avaliable. AT&T High Speed InternetImportant Message from AT&TYour account needs immediate attention. Residential cu

Questions

 • AT&T Internet Account

559

0

0

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New Customer + Fiber Internet dropping every night 12+ hours

I've been an AT&T customer for about two weeks now. For the past 4-5 days or so, my fiber connection has been dropping every night any time between 9:29pm - 11pm and will not come back until approximately 12 hours later. The gateway itself will lose the broadband light and occasionally flash red. I'

Questions

 • AT&T Fiber Equipment

1.2K

4

0

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AT&T messaging app not showing incoming texts

I'm visiting family in another state and the cell reception here in the mountains is awful.  I'm using the AT&T messaging app to text via WiFi on my computer to keep in contact with friends while I'm visiting, and it works ok for awhile then it removes all the other side of the conversation and only

Questions

 • Data & Messaging Features, Internet Tethering

1.2K

1

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Ongoing outage in San Jose

We've been without phone, internet and TV U-verse service since Sunday (5th day and counting).  Service workers have been in my neighborhood every day but missed our appointment on Tuesday and nobody can give us a revised ETA for a fix.  Can anyone help?  This is getting ridiculous.

Questions

 • U-verse TV Account

1.3K

1

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ORDER STATUS. LACK OF URGENCY FOR LONG TIME CUSTOMERS.

I have ordered my new phone online and AT&T had given me ranging dates when it will be shipped out. Well, it has been passed that! October 1 - October 3.  it is now the 8th! My current phone I'm using is busted and the screen goes blank at random times. So when I get a text, I won't be able to see i

Questions

 • Phone & Device Upgrades

779

0

0

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Brand new Galaxy S6 cracked by itself

Hi there, yesterday (May 10th, 2015) I traded in a Galaxy S5 for a brand new Galaxy S6 for my wife (a nice Monther`s Day gift I thought).  Today she was using it and the cellphone case (not an external case, the cellphone`s own golden back cover) cracked by itself.  She heard when it happend.  Reall

Questions

 • Android

941

12

0

0

BOGO BILLING ISSUE

Eleven months ago, I went into a local store to get that BOGO iphone 8 deal that was going on. I completed the deal and was told by the store that I would be charged for the second phone for three months, then I would see a credit for those three months on the fourth bill and I would get a credit fo

Questions

 • Wireless Billing

192

2

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