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Why is there still first billing issues on new service?

Was suppose to be $154.99 plus tax, first bill came in at over $333.... Tan D via chat said it was because the first bill is prorated.  Funny just had the service turned on, on May 17th.  Today is June 10th, less then 30 days.  If it's prorated it should be well under the $154 plus tax...... Funny t

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2.4K

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Android Update to 4.4.4

I just installed the incremental upgrade to Android 4.4.4 and now my WifI turns off and on continuously by itself. It's bad enough that the entire world is getting updated to Android Lollipop but I get an minor upgrade to 4.4.4 and it made my phone worse. I'm extremely upset

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1.4K

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Galaxy S5 won't connect to AT&T data network

I updated my Galaxy S5 last night and ever since I can not connect to the AT&T data network. I can only access the internet over wifi. Is anyone else having this issue? Any suggestions on how to fix this?

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72.3K

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Dropped Calls & Low Signal - Check out the Solutions from the AT&T Community

Learn about some of "the science" behind the cell signal and why your service is dropping Science. It is what allows you to make calls, text, stream, games, surf the web, and use apps on your device. It is also the reason why your service may not work as intended. Below is a crash course that goe

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92.5K

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Learn How AT&T Is Making Your Email More Secure With Oauth & Secure Mail Key

AT&T and Yahoo are making your email more secure. The new security implementation, also known as Open Authentication(OAuth), works by encrypting your credentials to better protect them from hackers. During this change, you may have trouble logging into some email applications. Not to worry, ther

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84.9K

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Problems with getting a new Modem

Ok, I've hade a rough two weeks do to this and AT&Ts customer service call centers aren't doing anything so I'm making it known here.Last week, May 23rd, a storm came out and blew out our modem, no problem right? Call and try to get a new one right? So the next day, May 24th, I call and was informed

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Latency issues with online games.

Hello everyone I ran a traceroute on my computer to the servers from the game that i've been having issues with I don't know what it all means but my friend looked over it and said that the connection from the router to my computer wasn't looking too good can i get some extra information about this?

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439

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My hotspot is not connecting to my devices

Whenever I turn on my mobile hotspot my playstation is able to connect to it but then disconnects at random moments. And when my hotspot does work it is incredibly slow so I'm not able to use it

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608

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Wichita Falls Internet Issues

I live in Wichita Falls, Texas and my internet has been very slow and constantly disconnects for random lengths multiple times a day. Is anyone else experiencing these issues? I'm wondering if it is just my location or if other customers are experiencing this because of the provider. This has been h

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154

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Message ID: NAD-2302 Popping up Several Times per Day

Hello, For quite a while now I've been receiving the NAD-2302 error code when using the internet. I have rebooted the modem/router several times, to which it only reconnects for maybe up to an hour before i get the error again. We also have had our router/modem replaced because of this issue, leadin

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841

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Why is everything so difficult with your company!

To Whom it May Concern: About 5 months ago (Jan 2018), my husband reached out to DirectTV and AT&T to ask if we switched from Direct TV to Direct TV Now if we would loose the promotion we originally signed up for through AT&T. He was told by BOTH companies that Direct TV Now is still eff

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706

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Problems unlocking iPhone 6s

My girlfriend recently bought a new iPhone with AT&T and paid off her old one (the iPhone 6s). As she did not need it anymore she gave it to me as I needed a new phone. We tried to go through the device unlock portal only to have the request denied both times for too many requests (received email sa

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459

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Wi-Fi connectivity issues with LG Stylo 3

My phone, the Stylo 3, will connect to my home AT&T Wi-Fi for a few minutes but disconnect shortly after with the error message "unable to connect to _______(my wifi name)" It usually stays connected after I remove my battery and put it back for longer, but this has not proven a permanent solution .

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704

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Connected to Wifi Network, Recieving no internet (iOS)

So my problem is that I can connect to my uverse wifi network, and it shows me connected, but no page will load the internet, I get a no internet service message. I tried on my iPhone 6s running the most updated iOS, as well as my iPad Air Gen 2 with the most updated iOS. Also, any apps associated w

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411

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Ongoing Issues with new Fiber Install

Hi guys, I've used you guys at previous residences and had no issues, but I just moved and at the new residence your home fiber service has had consistent connectivity issues. I've been here about a month, and right from the beginning I would have Internet outages, daily at first, then every few h

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938

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Microcell stopped working on 2 phones after vacation, still works for everyone else.

My parents went on vacation and when they got back, neither one of their phones will connect to the Microcell anymore.  Never had a problem before and all of our other phones still connect to the Microcell like normal.  I have tried pretty much everything I could find in the forums so I am reaching

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685

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Intermittent Connection

Please help! I am a small business owner that relies on a fast/strong internet connection for day-to-day operation. I started my AT&T U-Verse service about 2 months ago and have had issues since day one. I'll try to be brief... Plan and specs:- 45mbps Plan- Modem: Arris NVG589- Made on 10/30/2014- H

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463

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Issues with Update to Oreo.

I upgraded my Samsung S8 to Oreo and a lot of my apps disappeared off my screen including the phone keypad! I had to go into Google play store and add a keyboard so I could dial out and make phone calls.  Did this happen only with AT&T updates to Oreo? I saw that some people upgraded to audio but di

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179

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Issues Making A Call

I have been trying to call my ex husband's grandmother so I can check on my son for about a week now. At first it was a tone and that was it. Now it's a recording saying "your call cannot be completed, try again later". I did try restarting my phone, I also tried to troubleshoot suggested on another

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163

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5 months of U-Verse Never working, paying full price

I suppose my question is to the AT&T company employees who could never help me over the past five months of my service. I moved into a home divided into multiple units in September of 2016. Upon the first day of my internet and U-verse installation, the connection stream lasted around 15 minutes max

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