I submitted my request to unlock my iPhone 7 plus on 3/25 and on the status it tells me that it is in progress and may take up to 2 business days. In the meantime for this to get approved/completed, can I take the SIM card out of the phone in order to use my phone on wifi because right now, I cannot

I'm thinking of getting an iphone 7 from at&t, and paying full price for it. Does this automatically lock the iphone to at&t, and if it does, can i still use my old at&t sim card and plan on the iphone? My plan is prepaid. I believe my sim card is too big for the iphone 7 sim card slot, do i still h

Hi all,   I went through all of the steps at https://www.att.com/support/article/wireless/KM1180261 and used the FALL2016TRADE promotion code to trade-in my unlocked (perfect condition) iPhone 6 for a iPhone 7. As expected, the trade-in value was shown as $0.00 when I applied.   I

If my phone is fully paid off, and I get a new one, do I have to turn the old device in? What if I buy the new device from Apple instead of AT&T? If I DO purchase the new device from ATT NEXT, it says I need to return the old device within 10 days, but the new phones don't ship until mid October, so

I can no longer afford my monthly bill for AT&T next it is at least $30-$50 more than what I was quoted when I signed up and got my phone. How can I switch to pre paid rather than post paid ASAP when I have not yet paid off my device.

Hello Dear, I am looking for Luisa R. to handle this case as its related to previous case.  1.  I am not able to get credit of $600 for returned iPhone 6S for trading in iphone7 program. 2. Previously at&t couldn't located my returned phone, but with the help of LuisaR Social Media Specialist, at&t

Hello Ladies and gentlemen, This is Lino, a very very very very frustrated client. No necessarily with AT&T but with the retailer where I got my unlocked iPhone 7 Plus from. What happened, although the title says a lot and it might probably something very familiar to you, was; I went to the beautifu

Hi My sister lost her iphone 7 plus and she reported to AT&T and got a new iphone by amount and new contract and after 3-4 weeks she found the lost phone in her garage(her 3 yr son may have lost in garage).She immediately reported about found phone and asked what needs to done to make this as Networ

Over the past couple of months, my friends and colleagues have said they left me voicemails, but there are no voicemails or indications on my phone.  I will receive missed call notifications.  Anyone else have a similar issue and if so, what did you do to resolve the issue? Thanks!

I have an IPhone 7 and I've had it since last December and so far it's been working perfectly. But just recently I've been trying to make calls and have people call me and it kept saying that this number is unavailable or I'm not allowed to make any calls on this line. I've tried resetting my phone

ATT/Apple came up with an offer to trade in fully paid iPhone 6/6s to get a new iPhone 7 back in Sep/Oct 2016. I got the new iPhone 7, followed all the instructions on the att site to send my old iphone, then followed up with the customer care rep who said I will be billed for the first two months w

It's no secret that all carriers have moved away from 'unlimited' data plans in favor of tiered monthly limits.  With Apple's release of iOS 10 and the iPhone 7, it looks as though AT&T has discovered a new way to try and force its most loyal customers into submission.   Being grandfathered into the