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Prepaid device unlock after 6 months

Hi,I'm submitting a request to unlock my iPhone6 after 6 months, every it responds "Your device hasn't been active for 6 months.". The device has been active for 6 months, there are no reason provided why the request being rejected everytime.  I got iPhone 6 on 3/26 & got it activated in at&t store.

Questions

 • More AT&T PREPAID Discussions

171

3

0

0

Pre-order backordered iPhone 6, 3-4 weeks before eligibility date in October?

I'm already disappointed that AT&T will not move my eligibility date to 9/19 from 10/8. With shipments of the iPhone 6 plus being pushed back 3-4 weeks. Can I pre-order now, so by the time the iPhone is shipped I will get my early partial upgrade price?

Questions

 • Wireless Account

1.8K

2

0

0

Upgrade problems

So this maybe long and boring but I feel like someone should know about it. This all started the day we were able to order the iphone 6 . I woke up at 7am eastern and checked my upgrade options. It said I could pay 319 dollars to pay off installment plan and have an upgrade. I did this. At this time

Questions

 • Phone & Device Upgrades

1.2K

1

0

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Can I use the at&t sim card with a contract-free Tmobile iphone6 plus?

Can I use the at&t sim card with a contract-free Tmobile iphone6 plus bought from Apple online store? Since there are only four options on the apple online store(contract with at&t, sprint, verizon, and contract-free T mobile). I am not available to sign up a at&t contract, but I am a at&t customer.

Questions

 • Apple

40K

8

0

0

Do I really have to pay more per month if I upgrade with a 2 year contract?

I've been with ATT for over 5 years. I've NEVER upgraded during that time and still have an old iphone 3GS. I've been waiting for the iphone 6 to come out so I can finally get a new phone, but a few months ago we switched from our old plan which was $125 a month to the mobile sharing for $97 a month

Questions

 • Wireless Account

18.6K

40

0

0

Non At&T customer trying to unlock phone (Iphone 6)

Hello! I received an Iphone 6 as a gift. It has an AT&T sim card, is all paid off, and is not on the previous owners account. I want to unlock the phone so as to use it with another carrier but AT&T will not let me. I do not want to pay for service through AT&T and I dont want to activate it just to

Questions

 • Apple

129

2

0

0

All my previous voicemails have been erased. Bummer.

I just activated two new iPhones and for some reason all my previous voicemails were totally gone for both phone numbers. Here is the explanation from the customer service agent via chat."When activating the new phone the system didn't have a voicemail feature set up. Without that feature all voicem

Questions

 • Data & Messaging Features, Internet Tethering

338

2

0

0

iPhone 6 purchase, Plan changed to higher rate

I am currently on a mobile share value plan and did not have an upgrade available.When I went to purchase the iPhone 6 from apple.com last night, it only gave me 3 options:1) New Customer2) Add a line3) Upgrade with a new 2 year plan with with a $200 discount on the phone I chose 3 since there was n

Questions

 • Wireless Account

471

2

0

0

Smartphone plans for Gophone

You seem to have updated smartpohne plans for Gophone. But, can I tether my laptop PC to my Iphone with these plans? Last year, I could tether my laptop PC to my Iphone with the 60 USD plan.

Questions

 • More AT&T PREPAID Discussions

249

1

0

0

Exchange (Google) mail not syncing with iOS 8 on iPhone 6

I just got the new iPhone 6.  I restored it from a working backup I made of my iPhone 5.  My Google Mail (Exchange) including contacts will only sync for a few hours then will not sync at all. I then lose all my emails and contacts that are from my Google account.  I did restore from that backup a f

Questions

 • Apple

3.4K

5

0

0

Attempting to Order iPhone 6 and Says I will Be Charged $40 Monthly

I currently have the Mobile Share Value Plan 10GB plan.  When I am ordering the iPhone 6 the order review of charges says that I will be charged an additional -- I think -- $40 monthly.  Can I not use the Mobile Share Value Plan 10GB for my iPhone 6?  Please advise.

Questions

 • Account Features

793

1

0

0

iTunes to Activate iPhone??

I'm waiting for my iPhone 6+ to activate and just noticed this message on the activation page: "iPhone customers: To complete the activation process, tether your iPhone to iTunes® by downloading the latest version of iTunes software to your PC or Mac® and following the manufacturer's directions. You

Questions

 • Apple

1.6K

2

0

0

LIED TO, MISREPRESENTED, BAIT AND SWITCH - ATT LENOX SQUARE MALL

January 10, 2015   District Director, AT&T         Dear Mr. Le:   On the 28th of December our family took a trip to the Lenox Square Mall.  We went to the Apple Store first because my son, Nick a college student, was interested in trading his iPhone

Questions

 • Wireless Account

1.2K

5

0

0

Can I sell a new iphone 6 I am currently paying payements on throught Next?

Hello,I kind of have a dilemma.  I added a line for someone who was going to be on my contract, and I ordered an iphone 6 for them.  I have the phone, still in the box.  It's never been activated.  This person is no longer going to be on my account.  Now, I'm stuck with this phone.  I should have do

Questions

 • Apple

9.5K

6

0

0

LTE wont enable!

Ugh, just returned from a cruise where Iphone 6 was in airplane mode for 8 days...now LTE won't enable.  Account is in good standing, data is not shut off to my phone, another user on my account is not having any problems with their 5C. Uploaded new iOS to see if that would help, no go. Blue tooth w

Questions

 • Apple

7.6K

4

0

0

No service

Whenever I turn off my wifi, I get no LTE or 4G. It shows that I have bars but nothing else. It doesn't even say "no service." I can't text or use internet or any apps that require data.

Questions

 • Apple

179

1

0

0

SmartLabel tracking not showing my returned Iphone info

So I received a replacement iphone 6 and returned my old phone packaged as mentioned on the return instructions. I dropped the package off at USPS and kept the smartlabel tracking number. It has been 7 days but the status of package is not showing its been recieved on tracking.smartlabel.com. I see

Questions

 • Apple

538

1

0

0

International Text $60 Monthly Gophone smartphone plan

International TextIncludes unlimited text messages from the US to Mexico, Canada and over 100 countries.  Does it include massages from Mexico, Canada to the US?Or should I pay chage for them?

Questions

 • More AT&T PREPAID Discussions

355

2

0

0

Closed

October Orders for Iphone 6 Plus - (Order Date vs. Expected Ship Date)

Hello, I've seen a similar forum post on another website. I'd thought it'd be nice if one tailored to AT&T users was started. Model: 64 GB Plus (Gold)Order Date: 10/17/14Expected Delivery: 11/26/14 - 12/08/14(Right on time for Christmas but hope it gets here earlier!)Current Status: Preparing to Shi

Questions

 • Apple

18.6K

116

0

0

Unlock approved but not working

I am at my wits end!  I live/work between Italy, France, UK and USA.  I smashed my iPhone5 screen so purchased a new iPhone6 from BestBuy, told them it must be unlocked.  I have no contract, I use AT&T Go Phone when in the USA and a local SIM in other countries (but I bought a phone outright with no

Questions

 • Apple

289

1

0

0

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