
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
If anyone can help, I would greatly appreciate it. Currently we have a family plan with 2 smartphone lines and 2 non-smartphone lines. I would like to use an upgrade, that is available on one of the non-smartphone lines, for my smartphone line to purchase an iphone 6 plus at the "discounted" price.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Do you have a APN profile for Iphone6? Can I download it ? I would like to use AT&T gophone SIM card with my Iphone6. Sometimes, the APN setting seems not to be able to be set automatically.
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
Hello, I was just wondering if i could trade in my Galaxy S6 Edge+, 64gbs for either a iphone 6/6plus or even though this is a stretch the 6s + alittle money down. I am currently in a plan BUT my upgrade is nearing soon since i used someone elses upgrade to get this phone. The reason why i want t
Questions
•
Samsung
Accepted Solution
Official Solution
Hello,I'm hoping there may be a knowledgeable fellow iPhone user that would be able to help me with my recent upgrade. My upgrade was from an iPhone3 (3G) to an iPhone6 (4G). When I recieved the iPhone6, it was not activated (no cellular network), but I connected it to the internet via WiFi and it s
Questions
•
Apple
Accepted Solution
Official Solution
Can I send and receive messages with prepaid smartphone plans in Puerto Rico, US Virgin Islands, Guam, and Mariana Islands. Should I pay additinal charges for them??? [Subject edited for better exposure]
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I just upgraded from my iPhone 5 on the next program to an iPhone 6. It asked a bunch of questions about the iPhone 5's condition, including activation lock. My phone still uses find my iPhone and I can't disable that and use my iPhone at the same time. The only way to get the new iPhone 6 was to se
Questions
•
Apple
Accepted Solution
Official Solution
Based on the website (http://www.att.com/shop/wireless/next.html), they lay it out the payments assuming you buy a Galaxy S5 (which I assume is similar in terms of pricing to the iPhone 6). Right off the bat, you know that the 1 year plan isn't really saving you anything considering you near
Questions
•
Apple
Accepted Solution
Official Solution
I have two lines in my account and one of the line is using Apple iPhone 6 which is completely paid off long back and isn't under contract anymore. The person using that line wants to get it unlocked, so i raise device unlock request and it got denied with the reason that the account isn't active in
Questions
•
Apple
Ever since upgrading to the iPhone6 I can not send or receive SMS texts. I have tried resetting the network, removing SIM card, turn iMessage on/off, removing and reenterint contacts. Any help would be appreciated!
Questions
•
Apple
I placed an iphone6 plus pre-order online, at 12:15am on Sept. 12. Ridiculously the order confirmation told me that the iphone 6 plus will be shipped at the end of November. I cannot understand why they are doing it. But I do not how to cancel my order. Will it work if I call and talk to an agent? I
Questions
•
Apple
I am traveling outside US and can not receive text. I can send but not receive When I called AT &T they send a text to move forward but i can not get the text My friends say they are texting me but I dont get them?
Questions
•
Apple
On September 12th I pre-ordered my iphone6 like so many others, a few days later I get an email, that there was an issue with the address provided. After calling and spending over two hours on the phone, I get a representative to assist. DESPITE repeating this is for an upgrade and all we are doin
Questions
•
Phone & Device Upgrades
Hi, I ordered an iPhone 6 online and it was shipped on Nove 13th. However, I never received it even though it showed as delivered. I contacted the post office who told me to file a claim since there's an $100 insurance on it. I've also been calling the 800-331-0500 number, trying to get a replac
Questions
•
Apple
Hi Together,until now the shops, I have been, could not help me. I'm here (in he US) for 2 month and want to have data conection with my iPhone6 after I'll leave the office.In this case I'm searching for a prepaid data card and I don't need text and speech.Is it possible to use this card in my unloc
Questions
•
More AT&T PREPAID Discussions
so my data is on and its not working. My dad checked the data limit and there is no limit, the bills are paid and we have tried turning the data off and on from his phone and mine. I have updated my phone, reset it,restarted it and synced it but the data is still not working
Questions
•
Apple
I ordered my iphone6 on 9/12 on th ATT website. While ordering, I got a message that my current plan was inadequate for iphone6. I elected to deal with that issue later as it was 3 a.m. Eastern. I have 4 phones on our plan, elected a new 2-year contract. The three other phones are not yet eligible f
Questions
•
Apple
upgraded iphone 6 and my sim I entered was wrong now I need the puk code been a headache anyone have the codes at & t chat is 15 minutes wait I have had the phone over 2 years and cant dial really need help cause its my only phone thanks !!
Questions
•
Apple
Can I use the at&t sim card with a contract-free Tmobile iphone6 plus bought from Apple online store? Since there are only four options on the apple online store(contract with at&t, sprint, verizon, and contract-free T mobile). I am not available to sign up a at&t contract, but I am a at&t customer.
Questions
•
Apple
I upgraded my iPhone 3s on Dec. 03 2014 to the iPhone 6. My iPhone 6 will not accept ANY Updates from Apple or new Apps that I purchase. Troubleshooting done:Turned off LTE for voice and DataTurned off Cellullar Data My phone has plenty of memory available and I can connect to my WI-Fi just fine (3
Questions
•
Apple
Hello, I am currently looking to upgrade an iPhone 4s with unlimited data and two Samsung Infuses. The phone plan I currently have is a 700 minute, 200mb's on each Samsung, unlimited data on the iPhone and unlimited texting. I would like to grandfather myself with the unlimited data to an iPhone 6,
Questions
•
Data & Messaging Features, Internet Tethering