Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (43)

Relevance
iPhone6 and GoPhone

Hi, I used unlocked iPhone6 purchased from Apple store Japan with NTT Docomo SIM, and it works fine.  I previously used unlocled iPhone4S purchased from Apple store in US with NTT Docomo SIM as well as GoPhone SIM when I travel here in US. This time, I flew in Chicago yesterday, and visited AT&T sho

Questions

 • More AT&T PREPAID Discussions

801

1

0

0

Closed

October Orders for Iphone 6 Plus - (Order Date vs. Expected Ship Date)

Hello, I've seen a similar forum post on another website. I'd thought it'd be nice if one tailored to AT&T users was started. Model: 64 GB Plus (Gold)Order Date: 10/17/14Expected Delivery: 11/26/14 - 12/08/14(Right on time for Christmas but hope it gets here earlier!)Current Status: Preparing to Shi

Questions

 • Apple

18.5K

116

0

0

No service

Whenever I turn off my wifi, I get no LTE or 4G. It shows that I have bars but nothing else. It doesn't even say "no service." I can't text or use internet or any apps that require data.

Questions

 • Apple

179

1

0

0

GoPhone Data for iPhone6

Hi Together,until now the shops, I have been, could not help me. I'm here (in he US) for 2 month and want to have data conection with my iPhone6 after I'll leave the office.In this case I'm searching for a prepaid data card and I don't need text and speech.Is it possible to use this card in my unloc

Questions

 • More AT&T PREPAID Discussions

464

2

0

0

How can I cancel my iphone6 plus pre-order? It shows that I cannot cancel the order online.

I placed an iphone6 plus pre-order online, at 12:15am on Sept. 12. Ridiculously the order confirmation told me that the iphone 6 plus will be shipped at the end of November. I cannot understand why they are doing it. But I do not how to cancel my order. Will it work if I call and talk to an agent? I

Questions

 • Apple

809

1

0

0

Can I sell a new iphone 6 I am currently paying payements on throught Next?

Hello,I kind of have a dilemma.  I added a line for someone who was going to be on my contract, and I ordered an iphone 6 for them.  I have the phone, still in the box.  It's never been activated.  This person is no longer going to be on my account.  Now, I'm stuck with this phone.  I should have do

Questions

 • Apple

9.5K

6

0

0

SmartLabel tracking not showing my returned Iphone info

So I received a replacement iphone 6 and returned my old phone packaged as mentioned on the return instructions. I dropped the package off at USPS and kept the smartlabel tracking number. It has been 7 days but the status of package is not showing its been recieved on tracking.smartlabel.com. I see

Questions

 • Apple

527

1

0

0

Upgrade problems

So this maybe long and boring but I feel like someone should know about it. This all started the day we were able to order the iphone 6 . I woke up at 7am eastern and checked my upgrade options. It said I could pay 319 dollars to pay off installment plan and have an upgrade. I did this. At this time

Questions

 • Phone & Device Upgrades

1.2K

1

0

0

Exchange (Google) mail not syncing with iOS 8 on iPhone 6

I just got the new iPhone 6.  I restored it from a working backup I made of my iPhone 5.  My Google Mail (Exchange) including contacts will only sync for a few hours then will not sync at all. I then lose all my emails and contacts that are from my Google account.  I did restore from that backup a f

Questions

 • Apple

3.4K

5

0

0

LTE wont enable!

Ugh, just returned from a cruise where Iphone 6 was in airplane mode for 8 days...now LTE won't enable.  Account is in good standing, data is not shut off to my phone, another user on my account is not having any problems with their 5C. Uploaded new iOS to see if that would help, no go. Blue tooth w

Questions

 • Apple

7.6K

4

0

0

Can not receive text IPhone 6

I am traveling outside US and can not receive text.  I can send but not receive  When I called AT &T they send a text to move forward but i can not get the text  My friends say they are texting me but I dont get them?

Questions

 • Apple

127

1

0

0

"Message Not Found" from Unknown

Hi!  I just got a "Message not found" text from Unknown.  Was wondering if I was missing text messages and how to retrieve them if so. Thanks much! 🙂

Questions

 • Wireless Account

1.4K

3

0

0

Unlock approved but not working

I am at my wits end!  I live/work between Italy, France, UK and USA.  I smashed my iPhone5 screen so purchased a new iPhone6 from BestBuy, told them it must be unlocked.  I have no contract, I use AT&T Go Phone when in the USA and a local SIM in other countries (but I bought a phone outright with no

Questions

 • Apple

276

1

0

0

All my previous voicemails have been erased. Bummer.

I just activated two new iPhones and for some reason all my previous voicemails were totally gone for both phone numbers. Here is the explanation from the customer service agent via chat."When activating the new phone the system didn't have a voicemail feature set up. Without that feature all voicem

Questions

 • Data & Messaging Features, Internet Tethering

329

2

0

0

Attempting to Order iPhone 6 and Says I will Be Charged $40 Monthly

I currently have the Mobile Share Value Plan 10GB plan.  When I am ordering the iPhone 6 the order review of charges says that I will be charged an additional -- I think -- $40 monthly.  Can I not use the Mobile Share Value Plan 10GB for my iPhone 6?  Please advise.

Questions

 • Account Features

783

1

0

0

Got charged full price for an upgrade

On September 12th I pre-ordered my iphone6 like so many others, a few days later I get an email, that there was an issue with the address provided.  After calling and spending over two hours on the phone, I get a representative to assist.  DESPITE repeating this is for an upgrade and all we are doin

Questions

 • Phone & Device Upgrades

302

1

0

0

Can not send/receive SMS texts on iPhone6

Ever since upgrading to the iPhone6 I can not send or receive SMS texts.  I have tried resetting the network, removing SIM card, turn iMessage on/off, removing and reenterint contacts.  Any help would be appreciated!

Questions

 • Apple

655

1

0

0

International student wanting to create a new line on AT&T

Hi. I'm a 20-year-old international student. When I visited AT&T store last month, I heard from one of the sales representatives that I can get a new phone with a new plan on AT&T without paying a deposit. So, I placed an order online today, and it didn't work out. I have a SSN# which is only for on

Questions

 • Wireless Account

562

1

0

0

LIED TO, MISREPRESENTED, BAIT AND SWITCH - ATT LENOX SQUARE MALL

January 10, 2015   District Director, AT&T         Dear Mr. Le:   On the 28th of December our family took a trip to the Lenox Square Mall.  We went to the Apple Store first because my son, Nick a college student, was interested in trading his iPhone

Questions

 • Wireless Account

1.2K

5

0

0

What is the number to the escalation department?

Hi, I ordered an iPhone 6 online and it was shipped on Nove 13th. However, I never received it even though it showed as delivered. I contacted the post office who told me to file a claim since there's an $100 insurance on it. I've also been calling the 800-331-0500 number, trying to get a replac

Questions

 • Apple

2.8K

1

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.