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Who do I talk to?

I need the number for the AT&T god...whoever it is that you talk to after you have talked to no less than 40 people, purchased two new devices because their people said we needed them, and had all kinds of promises made that they didn’t satisfy over the last 6 weeks!! You can’t say, “Let me tal

Questions

 • AT&T Internet Account

20

1

0

Adding a line to a plan

Hello there!My name is Madison Creel and I am currently on my own prepaid plan with AT&T right now. My mom has an account with AT&T and would like to add me on to her account. I would need to cancel my account. My phone is also broken so I would need to order a new phone. I have insurance but I am h

Questions

 • Phone & Device Upgrades

7

1

0

unable to add email acct to iphone 8

Hi there, Have had ATT.net email to iphones for years. Recently - not sure why - email stopped loading and message read needed to add password in settings. Not sure why? Changed password on one phone - updated and everything fine. Problem is with second phone. Have tried multiple times - message st

Questions

 • AT&T Internet Email & Security

7

0

0

Problem unlocking iPhone 6+

We have an old IPhone 6+ I am trying to set up with another carrier for my daughter to use. Our unlock request was approved and the instruction was to insert a SIM card and complete the setup process. However, all we get is a message SIM card not as the phone is locked. I asked the new carrier to ch

Questions

 • Other Phones & Devices

30

1

0

Installment plan

I transferred my upgrade eligibility from one line to the other, now my line I am using the phone in is eligible for upgrade can I put the phone back on the line that is paying for it anyways? And upgrade my other line?

Questions

 • Other Phones & Devices

12

1

0

My daughter's PlayStation 4pro connected when we first set it up months ago and now it say's error

When I received a new modem it set her PlayStation 4pro up then it stopped working and now we can't get it to sign up again .and My iPhone 6xplus was connected when I started with ATT AND NOW IT SAY'S THAT I'M OFF LINE ALWAYS .And I am the main account holder .My name is Elizabeth Bennett .please fi

Questions

 • AT&T Internet Equipment

11

1

0

New iPhone purchased, only received $30 for trade-in (iPhone7)

In April, I purchased a new iPhone 11 Pro, and setup a trade-in of my iPhone7 at that time. Reading through the details, the trade-in rebate showed "up to $300" which seemed reasonable. However, two months after the purchase ($1,000 for the new phone), I received a $30 rebate card for the iPhone7. W

Questions

 • Wireless Billing

13

1

0

Can you pick up your new phone immediately in-store?

I need a new phone as soon as possible and would prefer to get it immediately as opposed to waiting for it in the mail. If I made an appointment to set up a new wireless account will I be able to get my phone at my appointment?

Questions

 • Phone & Device Upgrades

11

1

0

Mobile hotspot

I have 15g hotspot is there ways to add more onto the bill for the month

Questions

 • Wireless Billing

19

1

0

Logging Into Email

1. When visiting currently.att.yahoo.com and trying to login to email, when I type the address and click next, there is no screen for a password -- it redirects me to AT&T Find Your Password page. WHY??!!! I cannot log into my email. 2. When trying to set up email on my iPhone 8, I cannot set up the

Questions

 • AT&T Internet Email & Security

19

1

0

Poor coverage Hartford Connecticut

Poor coverage Hartford Connecticut. My coverage the last couple years has dropped off dramatically in the Hartford area I now only get one bar at my house where I used to get 4. Same iPhone phones in the house. West Hartford is typically always been bad but the rest of the area that I travel I conti

Questions

 • Network Coverage

13

1

0

Visa reward

I bought an iPhone 11. When I bought you promised a $300 Visa Reward Card. I have not get it and nobody answer in the chat or in the line. So, how do I get support or my Visa card? Thanks

Questions

 • Device Features

14

2

WIFI Calling

I cannot enable wifi calling. It tells me I need a valid address. This is a newer subdivision, however it's been over a year, this should have been updated by now! Apparently there is an outage in my area and this would have possibly helped us because we have missed 2 important calls that we may h

Questions

 • Device Features

26

4

0

Cannot order a new phone.

I tried ordering a new phone, as my iPhone 7 is on its last leg and I need a new phone before works starts up, tried starting a wireless line on AT&T to get away from MetroPCS, and ran a credit check online and it all checked out, and then my order was canceled because they “could not verify my iden

Questions

 • Wireless Account

20

1

0

Help with warranty replacement

I received a defective device from Asurion. The ins claim was processed 2.8.21, the screen started glitching and completely froze yesterday 3.30.21. I have called ATT and Asurion multiple times with no resolution. Each company is blaming each other and they send me on an endless cycle of transfers.

Questions

 • Apple

9

1

0

Closed

I need to file a complaint against a store, store manager, and AT&T product.

You guys are selling faulty products, then when they break, I am told the warranty doesn’t cover physical damage when they KEEP breaking, yet the store manager KNOWS the product the garbage and it’s not fair that I paid my money for something that I can’t get ANY use out of before it breaks INSIDE o

Questions

 • Apple

29

8

0

Payment

I had to add $32.96 to my account and my plan was only $25.00 but it charged my card $32.96 and on my att account it shows I only payed $25. I was not supposed to be charged that much

Questions

 • More AT&T PREPAID Discussions

24

2

0

Email

How to register at email

Questions

 • More AT&T PREPAID Discussions

13

2

0

Received a message saying that the phones i mailed back were not received

Recieved a message that the phones i mailed back were not received. I upgraded phones in October and November and I mailed back both iphoneXMAS immediately. Please help i don't want to be charged for returning my phone like I was told to do. Ive been a customer since 2000 and never had any problems

Questions

 • Apple

6

0

0

How to file a formal complaint for cutting line

My dad has been an att customer for many years. He has his account paid through June 10. However, we wanted to cancel this plan because it is too expensive. When my dad called to cancel, they simply disconnected his phone access and didn’t even give him a reference number. I have not been able to re

Questions

 • Wireless Billing

35

6

0

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