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iPhone unlock - error

Hi, I'm trying to unlock an iPhone through https://www.att.com/deviceunlock/unlockstep1 and keep receiving the error "Oops! Looks like we're having network difficulties. Try again later." for several days now. Is there a way to contact support to help me with the issue?

Questions

 • Apple

664

1

0

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Return period for shipped back returns

Hi, I'm confused here and wanted to understand better this policy. I returned an iPhone (Certified Like New purchased online) during December. The details are the following:- The device was shipped on Dec. 1- I decided to return it and requested a label (didn't get it in the box) on Dec. 7- I shippe

Questions

 • Wireless Account

3K

9

0

0

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iPhone13Pro eSIM: Can I have another SIM for a 2nd number?

When I go to Japan, I insert Japan SIM. The consequence of this is I am no longer able to receive voice mail and SMS to my US number. Now, iPhone13Pro is eSIM and the SIM slot is vacant. When I go to Japan next time and get a Japan SIM, can both phone numbers be active? If not, how do I switch betwe

Questions

 • Apple

138

14

0

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Official Solution

paper bill charges in bill

Hi I don't get paper bill in mail, but wanted to check if I opt for paper bill, how would it show up in my bill.  I.e is it new line item saying "paper bill charges " : $10 or it will be included in monthly wireless plan i.e instead of $75 (with discount ) ,it will show as $85 as a pla

Questions

 • Wireless Billing

246

5

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Official Solution

Text message logs

Hello- I made did not know that iCloud would save text messages and did not have text saved to the Cloud in settings. I have all the texts for the last year in the phone but because of a legal issue I need to have some them printed out. I can access all texts information (time/date) in my logs in my

Questions

 • Data & Messaging Features, Internet Tethering

9.5K

6

0

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Why is my 5G service so horrible in my home?

I recently got a new iPhone 12 because of the 5G service. Thank goodness I have wifi because the 5G service at my home is ridiculous. I just ran a speed test and I'm getting 6.20 down and 0.42 up. I was down near highway 67 and 20 today and tried a speed test on 5G. I couldn't believe the speed!! 6

Questions

 • Apple

971

5

0

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My iphone was purchased third party

Hi I wanna unlock my device to use it where I am but now its saying that I have payments left......and I don't know what to do.....can u help me please

Questions

 • Apple

37

1

0

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Official Solution

Tracking Number doesn’t work

I preordered the 13 Pro Max and when I look at the order status it says it was shipped yesterday. I click on the tracking number for UPS and it takes me to their site. But when I search the tracking number there, it doesn’t work. It keeps telling me to enter a tracking number. I searched another pac

Questions

 • Apple

528

4

0

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Official Solution

Time Frame for Actvating Upgraded Phone

Our family upgraded several phones during a current promotion, two of which are Christmas gifts. While ordering, it said they would not arrive until mid-December however the two phone which are gifts have already arrived before December 1st. How long can we hold the new phones before actually activa

Questions

 • Phone & Device Upgrades

154

1

0

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If I get a 5G phone, such as the iPhone 12, will I have to upgrade my plan, or can I still use 4G on the new phone?

I am considering upgrading my phone to the upcoming iPhone 12, and from my understanding it will be a 5G phone. I currently have a phone that is only 4G. I do not want to pay more on my monthly plan to use the 5G, so can I just keep my current 4G plan or will I be forced to upgrade?

Questions

 • Data & Messaging Features, Internet Tethering

6.5K

10

0

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US AT&T Activation Policy

Hi. I have a problem to use my sim-card (which i used yesterday), cause of the US AT&T Activation Policy. I tired to reach operator but nobody could help me. I used this phone with ukranian sim card only, I'd never had AT&T sim card. What should I do?FYI the phone was a present from my friend...

Questions

 • Apple

1.5K

2

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What to do about a returned phone that ATT claims they never received.

So back in may of 2020 my wife and I upgraded to 2 iPhone pro max. She got the 64gb I believe and I got the 256gb. She scratched her phone up with her keys or something so we ordered a replacement which they did not have any extra 64gb so they sent us a 256gb (free upgrade). in may of 2021 we

Questions

 • Wireless Billing

679

4

0

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Can I swap AT&T phone numbers between devices?

Hello, I have two iPhones on the AT&T next plan that I would like to pass down to my daughters.  I would like to purchase two new iPhones but I am wondering if I can swap my phone number from my older phone to my newer phone?

Questions

 • Wireless Account

22.8K

3

0

0

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Are there AT&T stores in India?

I am trying to order a new phone on my corporate business account but have it picked up at an AT&T store in India. Is that possible?

Questions

 • Account Features

76

4

0

Accepted Solution

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Best way to cancel one account and open new account while also keeping numbers from 1st account.

I would like to participate in new customer offers that I am unable to as a long-time, loyal AT&T customer (~25 years). I think the only way to get the discounts on offer is to close my current account and open a new one. (I am not under contract) (the alternative is to switch to another carrier, w

Questions

 • Wireless Billing

1.6K

7

0

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No 5G on iPhone 13 Pro with AT&T

No 5G on iPhone 13 Pro with AT&T while my friend’s AT&T iPhone 13 Pro has 5G everywhere we go.

Questions

 • Network Coverage

266

3

0

Accepted Solution

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Are you supposed to have a VPN set up on any phone with any wireless companies?

Are you supposed to have a VPN set up on any phone with any wireless companies ? I have a iPhone 11 At&T and there’s no vpn in neither of my phone lines settings so how do I go about getting the vpn number to put it on my device 

Questions

 • Network Coverage

355

2

0

Accepted Solution

Official Solution

Unlocking New iPhone 13PM That is Paid in Full

I have been an at&t customer for 9 years now but it’s the first time I order a new phone from their website (usually I buy it from Apple directly). Anyway, I received the phone on Monday and found out that it’s “SIM Locked” although I paid the full price of the phone with no upgrade program no c

Questions

 • Apple

396

7

0

Accepted Solution

Official Solution

Switch phone for iPhone 13?

I'm an international student currently studying in the US. Shortly after we arrived, my mom went to an AT&T store to buy me a new iPhone with an American number, but at the branch she visited she was told that there were no iPhones available for prepaid plan holders; only postpaid, and I wasn't

Questions

 • Apple

634

4

0

Accepted Solution

Official Solution

Apple Watch

Do you need a data/talk/text plan for an Apple watch? Will it work with just the iPhone ?

Questions

 • Wearables

194

7

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