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Mobile hotspot

I have 15g hotspot is there ways to add more onto the bill for the month

Questions

 • Wireless Billing

19

1

0

Visa reward

I bought an iPhone 11. When I bought you promised a $300 Visa Reward Card. I have not get it and nobody answer in the chat or in the line. So, how do I get support or my Visa card? Thanks

Questions

 • Device Features

14

2

WIFI Calling

I cannot enable wifi calling. It tells me I need a valid address. This is a newer subdivision, however it's been over a year, this should have been updated by now! Apparently there is an outage in my area and this would have possibly helped us because we have missed 2 important calls that we may h

Questions

 • Device Features

26

4

0

Cannot order a new phone.

I tried ordering a new phone, as my iPhone 7 is on its last leg and I need a new phone before works starts up, tried starting a wireless line on AT&T to get away from MetroPCS, and ran a credit check online and it all checked out, and then my order was canceled because they “could not verify my iden

Questions

 • Wireless Account

20

1

0

New iPhone purchased, only received $30 for trade-in (iPhone7)

In April, I purchased a new iPhone 11 Pro, and setup a trade-in of my iPhone7 at that time. Reading through the details, the trade-in rebate showed "up to $300" which seemed reasonable. However, two months after the purchase ($1,000 for the new phone), I received a $30 rebate card for the iPhone7. W

Questions

 • Wireless Billing

13

1

0

My daughter's PlayStation 4pro connected when we first set it up months ago and now it say's error

When I received a new modem it set her PlayStation 4pro up then it stopped working and now we can't get it to sign up again .and My iPhone 6xplus was connected when I started with ATT AND NOW IT SAY'S THAT I'M OFF LINE ALWAYS .And I am the main account holder .My name is Elizabeth Bennett .please fi

Questions

 • AT&T Internet Equipment

11

1

0

Help with warranty replacement

I received a defective device from Asurion. The ins claim was processed 2.8.21, the screen started glitching and completely froze yesterday 3.30.21. I have called ATT and Asurion multiple times with no resolution. Each company is blaming each other and they send me on an endless cycle of transfers.

Questions

 • Apple

9

1

0

Trade In phone received without credit since November

I ported in my service to At&t in November 2019 and added 2 new lines with the trade in phone and new line for $500. Cary Town Center in NC provided the service and made an error on the additional line on my account. I noticed the missing credit in January and brought the issue to the store manager

Questions

 • Wireless Billing

19

1

0

AT&T is saying my IPhone wasn’t returned!

I return my Apple iPhone 12 Pro Max in January via USPS. Via USPS Tracking and statement from the USPS Office, the phone arrived at the AT&T location a few days later after I dropped it off. AT&T isn’t able to locate the phone at their facilities. I requested to open an AT&T case in m

Questions

 • Apple

19

3

0

Visa gift card

I got my new line well over a month ago and never received anything in the mail about my 150$ Visa gift card. No one has gotten back to me in emails. Very unhappy with the customer service from you guys.

Questions

 • Wireless Account

11

1

0

Locked iphone

A friend of mine bought me an iPhone 7+ on Amazon and it's registered under AT&T Mobile. I'm in South Africa and I need to use it but it's declining my Sim card. Please help.

Questions

 • Apple

12

1

0

Credit for returning used phone

I upgraded my phone and returned my old one a month again but I still haven't received a credit. How long will it take?

Questions

 • Wireless Billing

12

2

0

Unlock iPhone XS

Hello - I purchased my iPhone XS with a discount from my last company and initially opted to get phone service provided by the company. When I purchased the device, I completely paid off the device. Since leaving my last company, the company service was cut and I used a personal account with AT&T to

Questions

 • Other Phones & Devices

227

1

0

0

Cancel my autopay

I have an auto payment plan and I want to cancel my plan right now since I'm in South Korea. But I don't know my AT&T ID and password. So, I talked to the AT&T staff in live chat and he provided phone number which is 1-800-947-5096. When I called this phone number, it said that none of the expert wa

Questions

 • Wireless Billing

44

1

0

iPad data plan

I cannot access my data plan account online anymore with my login info. I get asked to reset password, I entered the requested IMEI and ICCID and it tells me it doesn't match what's on record. That's the info I have so I don't know what to do and cannot find anywhere I can speak

Questions

 • Online Account Access

19

0

0

Sim Card

I have a Verizon phone that is compatible with straight talk, I bought a verizon straight talk sim card. The Straight talk customer service said with this phone I need a AT&T sim card. If I purchase a sim card through AT&T will i be able to use it with straight talk? Im trying to not have to purcha

Questions

 • Phones, Tablets & Devices

24

3

0

Phone Order

Hello! On august 19th I ordered 2 iPhone 11s over the phone! the order still has not been processed! Is there a reason for that?

Questions

 • Other Phones & Devices

12

1

0

Things to do while you wait for your new iPhone

Hello friends, While you wait for your shiny iPhone to arrive, here are a few things you'll want to do to get ready for the big day. Order a caseOrder an inductive charger (and brick, preferably fast charging, as Apple still bundles the puny 5w adapter from years past).Ensure your data is backed up

Questions

 • Apple

140

0

0

0

Closed

I need to file a complaint against a store, store manager, and AT&T product.

You guys are selling faulty products, then when they break, I am told the warranty doesn’t cover physical damage when they KEEP breaking, yet the store manager KNOWS the product the garbage and it’s not fair that I paid my money for something that I can’t get ANY use out of before it breaks INSIDE o

Questions

 • Apple

29

8

0

Received a message saying that the phones i mailed back were not received

Recieved a message that the phones i mailed back were not received. I upgraded phones in October and November and I mailed back both iphoneXMAS immediately. Please help i don't want to be charged for returning my phone like I was told to do. Ive been a customer since 2000 and never had any problems

Questions

 • Apple

6

0

0

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