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I’ve been in Spain for the last 6 days. I’m on a deployment.

Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times.  Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a

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75

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My iphone was purchased third party

Hi I wanna unlock my device to use it where I am but now its saying that I have payments left......and I don't know what to do.....can u help me please

Questions

79

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Group text of more than 10

Has this changed? I need to have about 15 on a text.

Questions

742

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iPhone 12 Shipment Question

I preordered 3 iPhone 12s and the order says shipment date from Oct 23-30. Does that mean they ship until next week or will they maybe come in Friday Oct 23. Is that how it looks for everyone?

Questions

183

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EDS4041

I am unable to switch my Applewatch to my new att cellular plan. I was told I store with the purchase I would have no problems. I have been trying to recconnect for over a month with no help. I have worked in store, with protec, and with Apple. None have been able to help me. Everyone keeps sending

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2.2K

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How to resolve? "We can't unlock this device because it hasn't been active for at least six months of paid service"

Bought the phone on eBay. It is in pristine condition. The seller says it was a buyer's remorse return. Who knows? Checked the IMEI, and it appears to be clean on the services I've checked with. According to the serial number info this SE was made in 2017. So it has been sitting around somewhere for

Questions

840

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WE CANNOT UNLOCK THIS DEVICE FOR YOU BECAUSE WE DIDNT SELL OR ACTIVATE IT

My sister presented me Iphone X. IMEI checked is clean and she is used AT&T USA before. She also did a paid check and it said this device is clean and paid off. I have have tried to unblocked on AT&T web and it says that we cannot unlock this device for you because we didn’t sell or activ

Questions

1.7K

6

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WHY CONTINUE CHARGING ME!

I understand I have to pay the monthly charge for the device I signed the 30 month installment loan for HOWEVER I was told several times by your employees that I would not be charged the $50 a month to have service on the device i suspended service for a year ago! And yet here we are a year later an

Questions

353

6

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Suspending Service / Location

Hello, If I suspend service on my teen’s phone, will I still be able to see his location using either the Apple Find My app or the Life360 app (we use both)?

Questions

370

5

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How do I pay the monthly balance for my installment plan online?

How do I pay for the monthly balance for my installment plan online? All I’ve seen is ways to review my current balance and the option to pay the remaining balance which I do not have.

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5.2K

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Unlocked AT&T iPhone

So I recently unlocked my iPhone through AT&T and I was wondering is the unlock permanent? Can I now use other carriers?

Questions

723

1

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Unlocking device problem

I wanted to unlock my iphone I tried to use https://www.att.com/deviceunlock/unlockstep1 This website but when I filled every blank the system said I have a bill that is not paid yet. But I am really sure that I paid all of them. I bought this phone but I can't use it in my country I am a student I

Questions

299

3

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Can I swap AT&T phone numbers between devices?

Hello, I have two iPhones on the AT&T next plan that I would like to pass down to my daughters.  I would like to purchase two new iPhones but I am wondering if I can swap my phone number from my older phone to my newer phone?

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25.4K

3

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How did my account info get released?

i have been getting personalized text messages from random numbers posing as Walmart or AT&T i won’t click on the link as this is clearly phishing 9/21/22 “AT&T Free Msg: Apologies for the coverage issues on September 14, Ash! Here's a symbolic reimbursement: t2smz.info/bIsklUwNqh”

Questions

1.1K

5

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iPhone 12 Pro Max trade in deal valid with T-mobile phone??

Mom had old iPhone 7 128 black that shows value of $350 when plugged into the tool on myAtt app. The IMEI is still locked by t-mobile. My mom still has T-Mobile so they don’t want to unlock. I am not adding a line, I plan to use the trade in value to upgrade current device.  is the trade in

Questions

241

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Finding location of our android phone using my iPhone

I’m the “owner” on our ATT account and my son and husband have Samsung’s, while my other son and I have iPhones. Is there a way I can “find my (Samsung) phone” on my iPhone? I’d like to know where my young son is because he forgets to tell us where he’s going sometimes! Thank you!

Questions

594

3

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eSim activation for Prepaid

My new iPhone arrives tomorrow, however I’m not sure how to activate my phone number on the eSim. I’m expecting the transition will be seamless, but I may have just encountered a bump in the road. Help!

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108

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Trade in Logistics

I have seen many recent posts on this topic. I want to trade in my iPhone X (perfect condition) for an iPhone 13 PRO.  I tested the check out process.  I selected my current phone for trade in.  I received a popup box with the $700  trade in value (potential - once they receive

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146

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att.com/getstarted failing miserably

So I bought a phone from the apple store. got a SIM from ATT.  I go to /getstarted because "getting started is easy!" according to the card that came with my SIM. On that website it incorrectly lists my IMEI.  How would it know, I bought the phone from Apple.  There is no way to e

Questions

510

1

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Does unlimited talk/text plan include calls from a CA prison?

Hi, im looking to inquire about the cost a phone call from prison made in the same state would be on a mobile unlimited talk/text plan. thank you

Questions

352

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