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iPhone unlock - error
Hi, I'm trying to unlock an iPhone through https://www.att.com/deviceunlock/unlockstep1 and keep receiving the error "Oops! Looks like we're having network difficulties. Try again later." for several days now. Is there a way to contact support to help me with the issue?
Questions
• Apple
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What to do about a returned phone that ATT claims they never received.
So back in may of 2020 my wife and I upgraded to 2 iPhone pro max. She got the 64gb I believe and I got the 256gb. She scratched her phone up with her keys or something so we ordered a replacement which they did not have any extra 64gb so they sent us a 256gb (free upgrade). in may of 2021 we
Questions
• Wireless Billing
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Can lost SIM card be used for identity theft?
My son had his phone destroyed by some individuals and I've come to find that his SIM Card is missing from his damaged phone. Should we be concerned about potential identity theft and is there a way we can find out if his SIM card was used by someone in another phone?
Questions
• Apple
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WHY CONTINUE CHARGING ME!
I understand I have to pay the monthly charge for the device I signed the 30 month installment loan for HOWEVER I was told several times by your employees that I would not be charged the $50 a month to have service on the device i suspended service for a year ago! And yet here we are a year later an
Questions
• Wireless Billing
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Is it unlimited text and talk to Puerto Rico on all pre-paid plans ?
Is it free on all the pre-paid plans to talk to friends and family in Puerto Rico ? I see that Canada and Mexico are pay per use on the first two pre-paid plans and is free on the " Unlimited Plan ", Is PR treated like part of USA and unlimited talk on all pre-paid plans ?
Questions
• Plans & Features
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AT&T Prepaid SIM card
I had this sim card from my flip phone I got in early 2020, it was an AT&T SIM card and when I put it into my old iPhone 5s it says in the corner “(3 bars) AT&T” but when I call 611 it then tells me to call 611 for customer support, how do I fix this?
Questions
• Phones, Tablets & Devices
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What is the difference in Protech for 4Fee and Protect Advantage Insurance for 4 Premium
These are on my bill and an extra $40 for both of these services
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• Wireless Billing
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unable to buy selected prepaid plan
I’m on an unlocked phone and have the $30/month prepaid plan. Why am I not allowed to change to the 3-month/8gb plan for $99? I get only 2 other plan options I can choose to change to when I am in my account profile. Also, unable to complete a new plan purchase if I select from the website and place
Questions
• Plans & Features
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Is anyone with an iPhone 12 getting 5g?
I have a new iPhone 12 and I’ve been working with AT&T since Saturday. I am on the correct plan, we’ve tried switching Sim cards and other troubleshooting, but we cannot get the 5G service to work. Is anyone else with an iPhone 12 successfully getting 5G service?
Questions
• Network Coverage
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Remote voicemail access
I have had ATT Wireless service for many years. I use an iPhone SE (original version), and in order to hear my voicemail, all I do is tap on the phone icon, and then select the voicemail icon, and I can hear the messages or read them if they're transcribed. I don't need to use a password to check my
Questions
• Device Features
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AT&T is trying to get my husband to pay for a cell phone he never had
We attempted to open a new cable tv account and was told that we had a remaining balance that was an past due charge account for $187. upon review none of the information could be verified other than my husbands name and security number. It appeared that someone opened an account in his name using h
Questions
• Wireless Billing
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Activating an old sprint phone
I have an old sprint iPhone 7plus. I paid for the phone in full so I don’t owe sprint anything. And I know t-mobile has taken over for sprint. Will I have trouble activating the phone to an att prepaid account?
Questions
• Apple
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Terminate the phone plan and get the refund
Hi. I have a phone plan that started on March 12. However, I had to go back to my home country on March 14 without having chance to terminate the phone plan due to coronavirus outbreak. I contacted At&t to terminate my phone plan abroad here in South Korea, but it didn’t work. And now I found out th
Questions
• Wireless Billing
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UPS lost my iPhone return
I sent back my iPhone purchase through UPS. I was just notified by ATT (about four months later) that they did not receive my return and are now charging me for the phone. I have the ups tracking number but that number no longer appears to be connected to my return. What are my options?
Questions
• Apple
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Upgrade/ Trade in charges
I did the upgrade trade in special promotion. On my monthly bill I get $23 credit and charged $28 for the upgrade. It was supposed to be an even trade. What’s The offset for? I also have two lines and was told my bill would be less after the trade in, new unlimited plan. My bill was $12
Questions
• Wireless Billing
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How do you cancel a landline-person is deceased
We have been trying to cancel landline since June of this year. We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI
Questions
• AT&T Phone Account
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Internet overpayment and stop the prepaid plan.
Hello. I overpaid the internet payment and I want it to refund. But I canceled my account already. How do I refund it? And I using a prepaid plan on my phone. I want it to cancel or just stop for a few months. Where can I go to do this? Thank you.
Questions
• AT&T Internet Account
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Cancel phone service, AT&T autopay from China (Shanghai)
Hello,My friend cannot cancel her US phone service because she is in China. She was living in Boston, MA but had to fly back to China couple weeks ago due to coronavirus. She cannot cancel her phone service from China because she cannot log into her account there. She does not have phone service to
Questions
• Account & Usage
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Locked out by Apple ID, need to have it unlocked
Cannot remember the Apple ID or password to access the phone.
Questions
• Apple
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Move Sprint iPhone XR to AT&T
Is it possible to move a Sprint iPhone XR to AT&T if it is unlocked? The phone is fairly new and does everything I need it to. Just tired of Sprint's horrible service in our area. If it is possible does that hold true for an iPhone 6+ as well?
Questions
• Other Phones & Devices