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Att overcharged me, twice, and now I have a collection due, and it's affecting my credit

I tried to cancel my account in september of 2019. the company failed to remove my watch from the account and for some reason charged me an extra month. I have been to the ATT store 2x and was told I need to call. When I call, I don't have an account anymore, so I cant get past the auto router.

Questions

 • Wireless Billing

39

3

0

I’d like a new phone.

I currently have an i7 would like to upgrade to an iPhone 8+ Or better.

Questions

 • Apple

23

3

0

The IMEI you entered does not appear to be an AT&T wireless phone or tablet.

I have been trying to unlock my iPhone 6+. It has been replaced by Apple, But I am still getting the error: The IMEI you entered does not appear to be an AT&T wireless phone or tablet. Please re-enter the correct 15-digit IMEI number for your AT&T wireless phone or tablet. You can obtain the IMEI nu

Questions

 • Apple

378

4

0

0

Adding a line to a plan

Hello there!My name is Madison Creel and I am currently on my own prepaid plan with AT&T right now. My mom has an account with AT&T and would like to add me on to her account. I would need to cancel my account. My phone is also broken so I would need to order a new phone. I have insurance but I am h

Questions

 • Phone & Device Upgrades

7

1

0

unable to add email acct to iphone 8

Hi there, Have had ATT.net email to iphones for years. Recently - not sure why - email stopped loading and message read needed to add password in settings. Not sure why? Changed password on one phone - updated and everything fine. Problem is with second phone. Have tried multiple times - message st

Questions

 • AT&T Internet Email & Security

7

0

0

Who do I talk to?

I need the number for the AT&T god...whoever it is that you talk to after you have talked to no less than 40 people, purchased two new devices because their people said we needed them, and had all kinds of promises made that they didn’t satisfy over the last 6 weeks!! You can’t say, “Let me tal

Questions

 • AT&T Internet Account

20

1

0

Trade In

Hello I have been experiencing a major issue with AT&T. I recently upgraded to a pro max and traded in a brand new out of the box iPhone 11. They have not given me credit and will not return my device. I do not believe that they can just take your device, isn't that stealing!!! I have been dealing w

Questions

 • Wireless Account

38

2

0

Logging Into Email

1. When visiting currently.att.yahoo.com and trying to login to email, when I type the address and click next, there is no screen for a password -- it redirects me to AT&T Find Your Password page. WHY??!!! I cannot log into my email. 2. When trying to set up email on my iPhone 8, I cannot set up the

Questions

 • AT&T Internet Email & Security

19

1

0

Problem unlocking iPhone 6+

We have an old IPhone 6+ I am trying to set up with another carrier for my daughter to use. Our unlock request was approved and the instruction was to insert a SIM card and complete the setup process. However, all we get is a message SIM card not as the phone is locked. I asked the new carrier to ch

Questions

 • Other Phones & Devices

30

1

0

Switching Phone Carriers?? Help

Currently I am on my parent’s phone plan but I want to get off of it. I decided that I would want to get a phone on my boyfriend’s plan on Verizon, but I still have about $400 or so left owed on my phone now. Is there a way I could just turn this phone back to AT&T and not have to pay the $400 left

Questions

 • Wireless Account

24

1

0

mobile cancellation of a family plan/ATTMOBILITYCARE

This question is for the ATTMOBILITYCARE, by mistake I place a cancellation order for a family mobile plan, the day of the disconnection I call and asked ATT to cancel my cancellation order and reconnected that was on 01/23/2020, today is February 5 and I have spent at least $ 1,300 to get the phone

Questions

 • Wireless Account

15

1

iphone unlock help

ive been using the att unlock portal but still can not get through and after many attempts still cant unlock my iphone

Questions

 • Other Phones & Devices

17

1

0

Iphone on ATT Network: Stop Showing My called ID works cell to cell but not cell to landline

On my Apple devices, when I change Show My Caller ID button from green to white (off) and make a call to another cell device, the received show displays "No Caller ID". In the same mode (off) when I call a land line (non 800 number) my Caller ID pops up.When ATT provisions Apple GSM Cell Phones and

Questions

 • Apple

20

1

0

Who’s your pick for Super Bowl?

Who do you have, Chiefs or 49ers?I’m going with Chiefs in a lower scoring game.

Questions

 • Sports

7

1

Roku premiere activation

Premium High Speed HDMA. Its a media streamer that can present 4K HDR10 substance, Roku Premiere makes it simple to peruse. you can add it using Roku.com/link

Questions

 • AT&T Internet Equipment

8

0

0

Please forward this outstanding service to Andrews Manager

Hello,I would love to have an employee with the AT&T company recognized for his wonderful service. I had a horrible experience today that lasted about 4 hours with your company. I was ready to cancel my account of 15 years as a loyal and excellent customer with your company. I was also on the verge

Questions

 • Phone & Device Upgrades

31

1

Poor coverage Hartford Connecticut

Poor coverage Hartford Connecticut. My coverage the last couple years has dropped off dramatically in the Hartford area I now only get one bar at my house where I used to get 4. Same iPhone phones in the house. West Hartford is typically always been bad but the rest of the area that I travel I conti

Questions

 • Network Coverage

13

1

0

Does Smart Limits Actually Work?

I have wifi turned off. All the settings for time restrictions in place. I'm staring at the settings in Smart Limits saying it should be off. But yet I can text myself from the other phone, I can text it, I'm watching SnapChat alerts pop up... is there any reason to pay money for this when it obviou

Questions

 • Apple

2.6K

2

0

0

Installment plan

I transferred my upgrade eligibility from one line to the other, now my line I am using the phone in is eligible for upgrade can I put the phone back on the line that is paying for it anyways? And upgrade my other line?

Questions

 • Other Phones & Devices

12

1

0

Can you pick up your new phone immediately in-store?

I need a new phone as soon as possible and would prefer to get it immediately as opposed to waiting for it in the mail. If I made an appointment to set up a new wireless account will I be able to get my phone at my appointment?

Questions

 • Phone & Device Upgrades

11

1

0

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