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Change billing date

I need to renew my prepaid plan on a different day

Questions

 • Wireless Billing

6

1

0

12 pro max and magnetic holdry

Can I use a car mount magnetic holder with my 12 pro max?

Questions

 • Other Phones & Devices

5

1

0

Unsure If phone was received

We sent a phone to AT&T as a trade in when we upgraded. We used the label, box and wrap provided by AT&T.  It’s been 10 days and it’s still not credited to our account.  Stupidly, we didn’t take a picture of the USPS label for tracking.  Is there another way to track its loca

Questions

 • Phone & Device Upgrades

14

1

0

Why do you steal from a loyal customer ?

I have a promotion of $300 on 4 lines with a plan switch ( All confirmed by AT&T through email) in July 2019, but recently realized AT&T never applied the promotion. Now AT&T refuse to honor that without much explanation. One explanation I received was I changed the plan 18 months later,

Questions

 • Wireless Billing

16

1

0

I have an iPhone 8plus that is At&t unlocked, but does not even work with an AT&T SIM

I recently bought an iphone 8plus that is At&t unlocked and for AT&T. I have my old SIM card which is at&t and I want to put it in my new iPhone. When I put the SIM in it says that the SIM is not supported, which it should work since the phone is at&t unlocked and my SIM is at&t.

Questions

 • Apple

4

3

0

HELP

I had service through AT&T for several years. My fiance and I upgraded and added my grandmother to our plan with my Iphone 7 plus. The phone started having issues and they convinced her she needed a new phone so she got the Iphone 8. Around January of 2020, my fiance and I got sick for 2 weeks s

Questions

 • Wireless Billing

13

7

0

iPhone 12 pro

We ordered the iPhone 12 pro 256g in pacific blue in 10/25. We were told in the store 4-14 days for the back order. The paperwork in my email said we will get the phones mid December. We got our envelopes to trade in our phones on 11/6. And the fine print on those says we need to turn in our trade

Questions

 • Apple

33

1

0

Promotion fail

I went to my local AT&T store on June 19th and I had traded in my iPhone 7 for an iPhone 11 with a new unlimited plan and was promised $300 credit for the old phone. I waited to see it show on my bill as it always takes a couple months to adjust only to realize that nothing was done. I keep gett

Questions

 • Phone & Device Upgrades

13

6

0

My plan of 5 years was mangled after 3 store employees failed to help me with my request and inflated my bill outrageously, please help.

I walked into my local AT&T store looking to upgrade my old iPhone and bring my girlfriend onto my plan, it’s a good thing I was off that day because I was there all day, after adding my girlfriends line they told me I have to pay off my entire phone to upgrade. I paid the large outstanding fee

Questions

 • Wireless Account

12

1

0

Do prepaid plans offer DualSim Card needed for Iphone 11?

I have purchased an iphone 11 outright. I would like to purchase the AT&T prepaid 12 month plan. Does At&T offer that plan with a dual sim card?

Questions

 • Plans & Features

16

1

0

I made a claim on iPhone 8plus

They sent me a another phone and now the mother board is out

Questions

 • Apple

11

1

0

my phone is not working any ideas ?

i tried turning off and back on. still not working. will not allow me to call or message.  and yes my account is paid up .lol

Questions

 • Apple

11

1

0

Why no service

My phone is taped thanks you sent a letter but why no service

Questions

 • Wireless Account

8

1

0

Hope future customers see this

I was supposed to get my problem solved two months ago. I waited two hours on the phone for no resolution at all. I’m done with this company and have on been here for two months. Worst money ever spent. Waste of time.

Questions

 • Online Account Access

16

1

0

T-Mobile new iPhone lease deal

I have been with AT&T for over 20 years and never really considered leaving until now. While T-Mobile from time to time was a few dollars cheaper it was never worth my while. That is until now. They have a deal where you can lease an iPhone 6 or 6+ for $15/month for 18 months. No money down. You can

Questions

 • Phone & Device Upgrades

669

5

0

0

Help

How do I figure out being linked to liberty mobile? I’m in the US and have nothing to do with that. I can’t do any upgrades because at&t can access my account. Been on hold for hours

Questions

 • Wireless Account

10

1

0

Closed

If I buy iPhone 12 Pro from America, can I unlock the SIM?

Good evening my friends, I am Mohammed from Saudi Arabia If you bought a device from Best Buy via the at&t network, it arrived in Saudi Arabia Can I deactivate the SIM card and use a local SIM card?

Questions

 • AT&T Phone Account

8

1

0

Connect att to prepaid

I will like to know how to add phone to prepaid

Questions

 • Apple

7

1

0

New service

I am with att prepaid service. I would like to get phone services bundle with a tablet

Questions

 • Device Features

8

1

0

Closed

I was approved installed att app now says tiernd hi jj

Tttt=⁴²IQ ¹

Questions

 • Online Account Access

12

1

0

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