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I am 500 dollars due on my bill and need covid-19 support

I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.

Questions

 • Wireless Billing

674

2

0

Accepted Solution

Official Solution

PDP authentication issue

Yesterday I contacted a live assistant with my 5g issue. She used the IMEI number of my iphone 13 and did some settings. After that I got the PDP authentication failed when using cellular. I tried to contact another assistant to fix this and she told me it would be fixed after 30 minutes. However, t

Questions

 • Apple

48

1

0

Accepted Solution

Official Solution

unable to buy selected prepaid plan

I’m on an unlocked phone and have the $30/month prepaid plan. Why am I not allowed to change to the 3-month/8gb plan for $99? I get only 2 other plan options I can choose to change to when I am in my account profile. Also, unable to complete a new plan purchase if I select from the website and place

Questions

 • Plans & Features

143

8

0

Accepted Solution

Official Solution

Remove my first and last name

Please remove my first and last name from appearing on home and cellular phones when I call. If all possible, Wireless caller or unknown caller should be suffice.

Questions

 • Online Account Access

153

2

0

Accepted Solution

Official Solution

AT&T Prepaid & Apple iPhones

Can Apple iPhones be used on AT&T Prepaid service?

Questions

 • Phones, Tablets & Devices

56

2

0

Accepted Solution

Official Solution

Apple Watch

Do you need a data/talk/text plan for an Apple watch? Will it work with just the iPhone ?

Questions

 • Wearables

198

7

Accepted Solution

Official Solution

Bought an iPhone from last owner who said it was unlocked but isn’t

So I just got this iPhone for $350 the lady said it was unlocked and well we have a different carrier we tried but then we noticed that it’s indeed still locked with Att. I have checked the att unlock but it says they still have payment what can I do?

Questions

 • Apple

61

1

0

Accepted Solution

Official Solution

Are there AT&T stores in India?

I am trying to order a new phone on my corporate business account but have it picked up at an AT&T store in India. Is that possible?

Questions

 • Account Features

78

4

0

Accepted Solution

Official Solution

Not receiving texts

I’m not receiving texts on my iPhone from my parents Samsung phones. They are able to call me, but they’re texts are not coming through. What’s going on??

Questions

 • Samsung

607

7

0

Accepted Solution

Official Solution

iPhone unlock request approved, but SIM card not supported

I need help unlocking my father's iPhone 6 Plus. I submitted an unlock request through the online portal on 6/13, and it was approved the same day. However, following the non-AT&T SIM card instructions does not complete the unlock. He receives the message that the SIM card is not supported, and he n

Questions

 • Apple

158

1

0

Accepted Solution

Official Solution

How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

 • AT&T Phone Account

372

2

Accepted Solution

Official Solution

How can i unlock my 11pro max,Someone help me please

I bought an 11 PRO MAX ,and there was something wrong with it. I added money to change a new one at Apple Service Center in China. The IMEL has changed, but SIM lock is still with it. I want to unlock it, but the sequence is prompted The IMEL is not ATT s, what should I do?

Questions

 • Apple

192

4

0

Accepted Solution

Official Solution

Unable to upgrade on installment plan

I joined att in store today and was promised i can preorder the new iPhone 13 for the 1000 trade in deal on both my first net and regular act. Now online reps are telling me this isn't possible. This is a deal breaker bc I only switched for the promotion but every rep I have spoke to since I left th

Questions

 • Apple

838

12

0

Accepted Solution

Official Solution

Locked phone from Walmart

I bought and paid 400 CASH for an iphone se at WALMART completely unlocked to any carrier. My daughter used it with her ATT account and ATT locked it to their service! with what right do you have to do so? I need to use this phone and shouldnt have to go through your hoops to do so

Questions

 • Other Phones & Devices

196

2

0

Accepted Solution

Official Solution

Trouble unlocking subsidized device?

Hi all, I've been trying to unlock my phone (which does not have an installment plan), but no luck so far. After contacting customer service, I received a message saying: Thank you for contacting AT&T Customer Care about unlocking your AT&T mobile device. We cannot complete your r

Questions

 • Phone & Device Upgrades

58

4

0

Accepted Solution

Official Solution

UPS lost my iPhone return

I sent back my iPhone purchase through UPS. I was just notified by ATT (about four months later) that they did not receive my return and are now charging me for the phone. I have the ups tracking number but that number no longer appears to be connected to my return. What are my options?

Questions

 • Apple

40

3

0

Accepted Solution

Official Solution

Locked out by Apple ID, need to have it unlocked

Cannot remember the Apple ID or password to access the phone.

Questions

 • Apple

320

5

Accepted Solution

Official Solution

Switched SIM to old phone and back to newer one, now cell data isn't working.

Yesterday I took my iPhone 8 Plus in for a battery replacement. Since I had to leave my phone and pick it up later, I took my SIM card out and put it in my old iPhone 5s. When I did this, I got a notification on the 5s saying "our network is being upgraded and the cell phone you tried to activate wi

Questions

 • Apple

656

5

0

Accepted Solution

Official Solution

How do I unlock an iPhone XR?

So I have a iPhone XR I bought online but I’m linked to metro PCs so will it cost to unlock it ??

Questions

 • Apple

48

3

Accepted Solution

Official Solution

I am upgrading a very old phone to a new one - do I need a new SIM card?

I am upgrading an iphone 5 and iphone 5c to an iphone 11/SE. Can I use the SIM cards in my 5/5c for the new phones or do I need to get new ones?

Questions

 • Apple

392

2

0

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