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Why is it necessary to have a different phone number for rash of my devices?

Questions

 • AT&T Internet Plans

16

1

0

Trying to do a transfer of billing responsibility all day! No one has helped me!

I called AT&T customer service to get help with a transfer of billing responsibility because it is not letting me complete it online. I sat on the phone waiting for 35 MINUTES until someone finally answered just to tell me to call the 8779716092 number...I call this number and they say they are unab

Questions

 • Wireless Billing

14

1

0

Number Transfer Ridiculousness

I am in the process of a port out. I am transferring my number from Boost Mobile over to an AT&T Prepaid account. I got my AT&T SIM card in the mail and inserted it into my unlocked iPhone. Since then, I’ve looked everywhere on how to activate my phone’s service. After a few days, I’ve finally found

Questions

 • More AT&T PREPAID Discussions

26

1

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Unlocking iPhone 7 needs further research

I brought a iPhone 7 from some one and they fully paid the phone off and everything I submitted multiple unlock request and all of them say that it needs further research to unlock my phone I’ve been waiting almost 3 days now to get it unlocked I’m not even with att and this was supposed to be my pe

Questions

 • Apple

16

1

0

Account usage

Ok so when I look at my usage online and see where text messages were sent to and from me the other number is a code (Edited to remove personal information) what is this?

Questions

 • Account & Usage

16

1

0

New Line on existing Line & Order

I ordered a phone from you guys over a week ago and added myself onto my moms plan and still have not recived any updates on my order. I never even got charged It still says "we're working on it" whilst my sister who ordered a phone the same day as me has already recived hers. I have had so much tro

Questions

 • Phone & Device Upgrades

23

1

0

Single parent living in very rural area not getting service.

Hi, I am a single parent living in a very rural area with no landline during the covid-19 scare. Normally my AT&T mobile service is consistent enough for this not to be an issue but for the last few days I have noticed that for almost the whole day I am not getting any service. Which means that duri

Questions

 • Network Coverage

19

2

0

GroupMessaging

I cannot or receive group text messages. Im getting very frustrated as this has been going on for 2 weeks. Help! Inhave an iphone 11 promax. I ahve reseted, put airplan mode on, and had a signal sent to no avail. Thanks, Kerrie

Questions

 • Data & Messaging Features, Internet Tethering

6

1

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secure family.

can my parents see what apps i download and how long i stay on an app for if they have at&t secure family?

Questions

 • Apple

11

1

0

bad reception

Hello there.  I am getting terrible reception today lots of dropped calls and calls where no one can hear me.   Is there a problem with a tower in my area? I am located on Fire Island in New York.

Questions

 • Network Coverage

16

1

0

AT&T Trade-in Program Lost phones?

Hey everyone! I submitted 3 Iphone X's through the AT&T trade-in program to take advantage of the Iphone 12 offers....  This was back in early november and AT&T still is not recognizing they received our devices. Luckily I got a reciept from USPS and the tracking of that package sta

Questions

 • Wireless Account

7

0

0

iPhone BOGO Program AT&T terrible customer service

Hey i been a long time at&t customer and starting to really dislike how im being treated by the lack of customer service. I recently purchased a iPhone X and a iPhone 8 and i wasn't able to receive my extra device even though i also opened up my new line. I called at&t both Saturday 12/02 and Sunday

Questions

 • Apple

187

2

0

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iPhone message (bubble BG) glitch.

This is a problem that is temporary fixed by closing and reopening messages. The glitch is that after a few seconds the message bubble looks something like this. Here’s a example:Message bubble glitch example   Something should permanently fix this like an iOS update. I have never seen this i

Questions

 • Apple

94

1

0

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att iphone xs max still in proccing

hello sir.i have ihone xs max from att i apply for unlocke request like 2 weeks ago but its still in proccing.any ida how long its take

Questions

 • Apple

6

0

0

Service outage

Are there any reports on service outages in the Scranton, Pa. 18519 area? This has happened at least 4 times this week! Gillian

Questions

 • Account & Usage

17

1

0

Return unopened iphones

I mailed in 2 new unopened iPhones and the tracking says tendered to returns agent. What does this mean? 

Questions

 • Apple

18

4

0

Prospective Customer Need Help As Being In Public Can Easily End Bad For Me. Help, please? :)

Hello! I’ve read everywhere on here about trying to access live chat with a rep is impossible if you don’t have an account. I’ve seen a few from AT&T forum mods saying that you can. I’m hoping possibly someone can help me. The situation I am in is, my phone doesn’t work. I only have internet wit

Questions

 • Other Phones & Devices

14

4

0

Buy iphone 12

AT&T Store located at 447 Great Mall Dr, Space 436 in Milpitas, CA 95035 Is it open? And is the iphone 12 available in the store?

Questions

 • Apple

14

1

0

device properties - Iphone8 should 128GB

My device properties for my iPhone8 should be 128GB instead of 64GB.

Questions

 • Apple

10

3

0

Erroneous billing for returned phone

I have tried at least 8 times to get erroneous installment charges for a returned iPhone removed from my account! I’ve dealt with hour-long hold times, repeated case/escalations that have yielded no results! This is despite me providing return tracking info, the order number, details of the purchase

Questions

 • Wireless Billing

15

1

0

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