
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
In the last two weeks I’ve been on the phone with your reps and tech support for over 2 hours, (yes, I’ve kept a log): August 31, 2020 25 minutes Sept 2, 2020 20 min Sept 10, 2020 35 min Sept 18, 2020 41 min finally they admitted you’ve tried everything to f
Questions
•
Apple
Accepted Solution
Official Solution
I have an IPhone 7 Plus that I am upgrading the line to an iPhone 11 Pro Max. It is in brand new condition and I would rather keep it than get rid of it because I did pay quite a lot for it. If I unlock it can I still use it with WiFi and will all my pics stored on my phone be accessible when not ho
Questions
•
Apple
Accepted Solution
Official Solution
Where or how do I get my iPhone to work again after being disabled from wrong password put in to many times, I have no computer.?
Questions
•
Apple
Accepted Solution
Official Solution
Cannot remember the Apple ID or password to access the phone.
Questions
•
Apple
Accepted Solution
Official Solution
Hello. Last December I gave my old iPhone X to my brother in law as a gift. He lives in the Philippines and unfortunately I didn’t get to unlock it before giving it away as a present. Can I still unlock it remotely if I have my old phone’s IMEI number? And which IMEI number should I use - the physic
Questions
•
Apple
Accepted Solution
Official Solution
Closed
I have an iPhone 7s that is on the verge of exploding. It was covered by the assuron insurance so that I paid $150 to get a replacement. No problem right? ATT is insisting that I MAIL the phone to them. It literally is locked in a metal box as it is on the verge of exploding. When you mail pa
Questions
•
Apple
Accepted Solution
Official Solution
Hi As i am traveling to states i found that my device is IEMI blacklisted , i have searched and i found that its Carrier blacklisted IMEI with At & T , It Dosnt work with any carrier provider from states , i have purchased from third party from other country , what
Questions
•
Apple
Accepted Solution
Official Solution
Every once in a while in NOVA, the cell signal has an issue where i get 1-3 bars, which is fine, except there is no internet connection or data connection. I cannot access google, Instagram, twitter, or anything else on my mobile data. AT&T, please explain this situation, there is no way to tell the
Questions
•
Apple
Accepted Solution
Official Solution
Can you use a 4G LTE SIM card in the iPhone 12? Theres no 5G where I live yet and I would prefer not to change my plan and pay more until there is 5G coverage in my area. Also I can't wait too much longer to get a new phone since my iPhone 6 is on its last legs. No sense paying for 5G plan when ther
Questions
•
Apple
Accepted Solution
Official Solution
my friend gave my daughter her old iphone 7+ to use. We use straight talk and need to unlock the iphone 7+so she can use it. How do we go about unlocking the phone
Questions
•
Apple
Accepted Solution
Official Solution
So I lost my iphone a week ago, but my roommate gave me his old iphone. I have transferred all of my data (apps, contacts, passwords etc.) over to the new phone. My problem is that I cannot figure out how to switch my actual service over to the new phone so that I can access my cellular data, mak
Questions
•
Apple
Accepted Solution
Official Solution
I have an old sprint iPhone 7plus. I paid for the phone in full so I don’t owe sprint anything. And I know t-mobile has taken over for sprint. Will I have trouble activating the phone to an att prepaid account?
Questions
•
Apple
Accepted Solution
Official Solution
Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times. Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a
Questions
•
Apple
Accepted Solution
Official Solution
Can an ATT iPhone SE 2020 be used in S. Korea? The ATT website specifically notes that for S. Korean and Japan, a phone must use 2100 MHz, but does not specify GSM or UMTS/HSPA. According to the data the iPhone SE 2020 only lists 2100 Mhz for UMTS but not GSM.
Questions
•
Apple
Accepted Solution
Official Solution
change caller id to phone holder instead of phone owner's name
Questions
•
Apple
Accepted Solution
Official Solution
My daughter is traveling abroad and received a notification for “Carrier Settings Update”. Is this ok to do while in Europe? Is there any risk the phone will have issues after? She is using the AT&T International Data Plan.
Questions
•
Apple
Accepted Solution
Official Solution
Every time I call a “random” person it shows my real name as my caller ID but I want it to show my number. I am using an IPhone 12.
Questions
•
Apple
Accepted Solution
Official Solution
I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t
Questions
•
Apple
Accepted Solution
Official Solution
What is the number that my calls should be forward to for voice mail are routed to for all my calls. For some reason my calls are going through a 605 615 something number from south Dakota.
Questions
•
Apple
Accepted Solution
Official Solution
I’m currently in lebanon and I can’t put a new sim card because my phone sim is locked. Please unlock my sim card
Questions
•
Apple