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Block WiFi use on a suspended line

Can I block Wi-Fi use on a suspended line or lock the phone so that the person cannot use it?

Questions

 • Apple

41

2

0

Accepted Solution

Official Solution

Scratch out of box

So I got my iPhone 12 Pro Max via online order. Looked it over and noticed there’s a scratch on the back below the Apple symbol. I already started the port so my other phone isn’t active anymore. I’m pretty ocd with my devices and take extra care of them. I blow out the dust that builds up on the sc

Questions

 • Apple

139

3

0

Accepted Solution

Official Solution

No instruction for sending back iPhone 12 Pro Max Trade-In

I bought an iPhone 12 Pro Max online and selected to trade in my iPhone Xs Max (which I’ve paid off) for $700.00 credit. However, there were no instructions provided in the confirmation email, in the box in which the new phone was shipped, and no mention of the credit or my old phone in my account.

Questions

 • Wireless Account

170

3

0

Accepted Solution

Official Solution

How can I see a list of texts, calls and/or emails on a given phone in my account?

How can I see a list of texts, calls and/or emails on a given phone in my account. I just need to see time, date and who it went to.

Questions

 • Data & Messaging Features, Internet Tethering

2.7K

7

0

Accepted Solution

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Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

Questions

 • Online Account Access

175

2

Accepted Solution

Official Solution

Mobile hot spot

How do i set up mobile hot spot? I am currently on a prepaid account and when I go to the hit spot tab on my phone it tells me to call 611 or go online.. is there anyway I can enable it right now? I have an iPhone 7+

Questions

 • Data & Messaging Features, Internet Tethering

6.3K

4

0

0

Accepted Solution

Official Solution

Promotion not being applied to my bill

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my activation fee waived. Neither of these promotions have been applied to my bill. I will not pay the activation fee nor pay over $5/month for this phone

Questions

 • Wireless Billing

380

6

0

Accepted Solution

Official Solution

New iPhone 7 Plus has terrible signal

I just upgraded from iPhone 6 Plus to the 7 plus. I live out in the country but my iPhone 6 Plus always had at least 2 bars LTE. My iPhone 7 plus has no service throughout most of my house. It's awful. I am getting text messages hours after people send them and I have to have my phone pressed to a w

Questions

 • Apple

8.4K

4

0

0

Accepted Solution

Official Solution

Please unlock my iPhone XS Max

i have iphone xs max but lock at&t plz unlock my phone everything is clear

Questions

 • Apple

67

3

0

Accepted Solution

Official Solution

Activating an old sprint phone

I have an old sprint iPhone 7plus. I paid for the phone in full so I don’t owe sprint anything. And I know t-mobile has taken over for sprint. Will I have trouble activating the phone to an att prepaid account?

Questions

 • Apple

80

1

0

Accepted Solution

Official Solution

Need a supervisor to fix problem with activation

I upgraded 4 phones over the phone, was told they should be sent out in about a week. Get update telling me my line wouldn’t have new phone sent for 6weeks, which I can’t wait that long as my current phone is broken. I called in to change my selection to something available now, but was reassured th

Questions

 • Phone & Device Upgrades

90

2

0

Accepted Solution

Official Solution

iPhone IMAP stopped working

For a few days now, I cannot get my email on my iPhone for one specific email address. It was working for months and months, but started acting weird a few days ago.   I can see the emails on my MAC and on the GoDaddy server (via the web interface), but they do not not appearing on my iPhone.

Questions

 • Apple

9.3K

3

0

0

Accepted Solution

Official Solution

Return period for shipped back returns

Hi, I'm confused here and wanted to understand better this policy. I returned an iPhone (Certified Like New purchased online) during December. The details are the following:- The device was shipped on Dec. 1- I decided to return it and requested a label (didn't get it in the box) on Dec. 7- I shippe

Questions

 • Wireless Account

3K

9

0

0

Accepted Solution

Official Solution

iPhone13Pro eSIM: Can I have another SIM for a 2nd number?

When I go to Japan, I insert Japan SIM. The consequence of this is I am no longer able to receive voice mail and SMS to my US number. Now, iPhone13Pro is eSIM and the SIM slot is vacant. When I go to Japan next time and get a Japan SIM, can both phone numbers be active? If not, how do I switch betwe

Questions

 • Apple

139

14

0

Accepted Solution

Official Solution

Please help a dumb Englishman moving to America!

I am British and am moving to New York in February next year. I need to get myself an American phone and number so I can sort a few things out. I have found an iPhone 6S Plus on AT&T that I like and can order from Best Buy, I can also get one of my friends in the US to pick it up and activate

Questions

 • Account & Usage

142

14

0

Accepted Solution

Official Solution

Traveling with iPhone to Mexico

Hi all, This is my first post on the AT&T forums. I switched about two weeks ago so we get could iPhones. I have been reading a lot of articles about this topic and I still have a few questions. Sorry if these questions are repeats.  We go to Mexico about once a year. With our previous carrier, we c

Questions

 • Account Features

206.7K

7

0

0

Accepted Solution

Official Solution

Suspending Service / Location

Hello, If I suspend service on my teen’s phone, will I still be able to see his location using either the Apple Find My app or the Life360 app (we use both)?

Questions

 • Account Features

149

5

0

Accepted Solution

Official Solution

What phone will I receive next?

Since I am on insurance and they are giving me a new phone to replace the one I have now. What phone will they give me? Right now I have the IPhone 8 Plus does that mean they are going to give me the IPhone XS Max?

Questions

 • Phone & Device Upgrades

51

2

0

Accepted Solution

Official Solution

Access for iPhone 4G w/ VVM - Looking for Better Understanding

Hello! I am currently researching plans to change to as I often creep very close to my current data limit. I am currently grandfathered into a group 9GB share plan, and in my itemized bill I see the Access for iPhone 4G charge. I somewhat understand what that charge is for, however I am confused on

Questions

 • Wireless Billing

44

4

0

Accepted Solution

Official Solution

Enlarged displays

All of my screens are enlarged and I can't access my settings. does anyone know how to de-zoom or make the screens normal size. I don't have a restore point to use either.

Questions

 • Apple

1.3K

2

0

0

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