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Does trade-in require DirecTV stream?

I bought a iPhone 13 pro with trade-in my old iPhone XS at an AT&T store. The sales person told me that if I want to get $800 credit for my old phone I have to sign up for DirecTV stream which is about $70/month.  Do they really require this?  He told me I have to either add another l

Questions

 • Account Features

112

1

0

Accepted Solution

Official Solution

Closed

iOS Updates to your iPhone or iPad

Are there any updates regarding the latest release?  Is the latest update available for my device?

Questions

 • Apple

1.5K

1

0

0

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Eligible Trade In

From the AT&T site: Purchase eligible device on a qualifying installment agreement including taxes on full retail price (upfront) and $35 activation/upgrade fee. What is a qualifying installment agreement? Only the 36 mo. option with AT&T? Or can so the 24 mo. installment plan with

Questions

 • Apple

66

1

0

Accepted Solution

Official Solution

Looks like your IMEI and phone number don't match. Check your info and try again

I keep getting this error, when I try to unlock my iPhone 6. It has already been paid off and checked to make sure I typed in the IMEI code correctly.

Questions

 • Apple

1.5K

3

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0

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I’ve been in Spain for the last 6 days. I’m on a deployment.

Hi! I still have not been assisted in unlocking my iPhone. IMEI number has been given to them 8 times.  Please let me know so I can move on. Ethier I need to purchase a new phone here in Spain so I can have service, and when I come back to the states I will move to a

Questions

 • Apple

67

3

0

Accepted Solution

Official Solution

Faulty iPhone Scam

Is anyone else affected by this like me?  Does this seem unreasonable to others too? So apparently, you can return your phone for any reason - even just because you're already tired of the color - within 14 days...Oh, wait, there's one reason you can't...the most logical reason of all: a faulty phon

Questions

 • Apple

168

3

0

0

Accepted Solution

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Order was cancelled but no refund was sent.

I ordered the iphone 11 right after i submitted my order I got an email saying that it was cancelled and i did not receive my refund. So I call customer service and the lady tells me to call my bank. Why would i call my bank if i gave my money to At&t? Ijust want my money back.

Questions

 • Apple

60

1

0

Accepted Solution

Official Solution

Trade In Not Added to new iPhone Order

When purchasing the new iPhone 14 Pro Max from AT&T today, the order entry screen asks if you are trading in a device. Then it asks which device and the condition. I answered all the questions and submitted my order. I never received a confirmation email and when I looked up my order number (I s

Questions

 • Wireless Billing

43

1

0

Accepted Solution

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Fraud

I think there has been a fraudulent act in my name and I want tonreport it n I think I kno who it is

Questions

 • Wireless Account

61

3

0

Accepted Solution

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Is anyone with an iPhone 12 getting 5g?

I have a new iPhone 12 and I’ve been working with AT&T since Saturday. I am on the correct plan, we’ve tried switching Sim cards and other troubleshooting, but we cannot get the 5G service to work. Is anyone else with an iPhone 12 successfully getting 5G service?

Questions

 • Network Coverage

1.1K

7

0

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Iphone 12 Trade-In Offer

I saw this offer today on Apple: Get iPhone 12 Pro from $6.64/mo. over 30 mo.after trade-in with AT&T.1Get up to $800* in bill credits after eligible trade-in of iPhone 8 or newer. I have a iPhone XS with 5 more payments ($166); would I be able to pay it off, upgrade my line to unlimited, a

Questions

 • Phone & Device Upgrades

191

2

0

Accepted Solution

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Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

Questions

 • Online Account Access

214

2

Accepted Solution

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Calling blocking health care numbers

My phone is blocking health care number. How can I determine what call blocking I have setup

Questions

 • Apple

31

1

0

Accepted Solution

Official Solution

Activating an old sprint phone

I have an old sprint iPhone 7plus. I paid for the phone in full so I don’t owe sprint anything. And I know t-mobile has taken over for sprint. Will I have trouble activating the phone to an att prepaid account?

Questions

 • Apple

124

1

0

Accepted Solution

Official Solution

Closed

I am 500 dollars due on my bill and need covid-19 support

I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.

Questions

 • Wireless Billing

696

2

0

Accepted Solution

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Downgrading iPhone 5 to iPhone 4

Can I use the same SIM card I now have, or must I order a new one? If I need to order a new SIM, can someone post a link or number I can contact? Much thanks. 🙂 [If it matters, I use ATT on an auto renew, pay as you go monthly plan]

Questions

 • Apple

548

1

0

0

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Official Solution

Disabled iphone with wrong password

Where or how do I get my iPhone to work again after being disabled from wrong password put in to many times, I have no computer.?

Questions

 • Apple

220

2

0

Accepted Solution

Official Solution

can you help find out which operator

I apologize . I bought a phone in Ukraine, and it turned out to be tied to a mobile operator US AT&T Locked Activation Policy, can you help find out which operator

Questions

 • Account Features

137

3

0

Accepted Solution

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Is it unlimited text and talk to Puerto Rico on all pre-paid plans ?

Is it free on all the pre-paid plans to talk to friends and family in Puerto Rico ? I see that Canada and Mexico are pay per use on the first two pre-paid plans and is free on the " Unlimited Plan ", Is PR treated like part of USA and unlimited talk on all pre-paid plans ?  

Questions

 • Plans & Features

67

1

0

Accepted Solution

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Unlocked AT&T iPhone

So I recently unlocked my iPhone through AT&T and I was wondering is the unlock permanent? Can I now use other carriers?

Questions

 • Apple

716

1

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0

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