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Cancel phone service, AT&T autopay from China (Shanghai)

Hello,My friend cannot cancel her US phone service because she is in China. She was living in Boston, MA but had to fly back to China couple weeks ago due to coronavirus. She cannot cancel her phone service from China because she cannot log into her account there. She does not have phone service to

Questions

132

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Suspending Service / Location

Hello, If I suspend service on my teen’s phone, will I still be able to see his location using either the Apple Find My app or the Life360 app (we use both)?

Questions

588

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Transferring my AT&T number to a new carrier

Am I able to transfer my AT&T phone number to a new carrier if my phone is not paid off but I intend on keeping my AT&T service and just getting a new phone number?

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434

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5Ge connected but there’s no data connection

I live in 80501. My iPhone has 2-3bars at my house and usually LTE connection although today it says 5Ge and I can’t connect to the internet or text AT ALL without WiFi. This is from my house in a highly populated city where I usually do get cellular data. There is no longer an App for reporting thi

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3.3K

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Can lost SIM card be used for identity theft?

My son had his phone destroyed by some individuals and I've come to find that his SIM Card is missing from his damaged phone. Should we be concerned about potential identity theft and is there a way we can find out if his SIM card was used by someone in another phone?  

Questions

289

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US AT&T Activation Policy

Hi. I have a problem to use my sim-card (which i used yesterday), cause of the US AT&T Activation Policy. I tired to reach operator but nobody could help me. I used this phone with ukranian sim card only, I'd never had AT&T sim card. What should I do?FYI the phone was a present from my friend...

Questions

3.9K

2

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Carrier settings update while traveling abroad

My daughter is traveling abroad and received a notification for “Carrier Settings Update”. Is this ok to do while in Europe? Is there any risk the phone will have issues after? She is using the AT&T International Data Plan.

Questions

440

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passing down devices among users on the same account

Spouse and son both use iphones under my account. Spouse = 6s Son = 13 I wish to buy a new iphone 14 for Son and pass his 13 to Spouse. Sim cards between 6s and 13 are the hurdle afaik. What is the most efficient way of doing this? (I'll be paying in full for the new iphone 14 - so i don

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226

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Unable to become a customer because AT&T cannot verify identity.

Long story short, I have invested around 8 hours or so trying to become an AT&T wireless customer and because I share a name with my father and grandfather, I cannot be verified and complete the order. During the order process in-store for new phone, phone number porting, etc there is a step

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2.6K

30

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AT&T locked my phone that I purchased by myself (not from AT&T)

I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to

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823

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How did my account info get released?

i have been getting personalized text messages from random numbers posing as Walmart or AT&T i won’t click on the link as this is clearly phishing 9/21/22 “AT&T Free Msg: Apologies for the coverage issues on September 14, Ash! Here's a symbolic reimbursement: t2smz.info/bIsklUwNqh”

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1.2K

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Received a text form 410-200-500

Earlier I got a text from 410-200-500 saying FRM:Dana Olson MSG:Get allowance to advertise for our company. Reply with YES if interested Not thinking about the consequences I replied and after realizing what I did I blocked the number and reported them to the FTC, I’m not sure what to do next?

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18.4K

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How do I access my att user account, if my cell phone in not functional, so I can’t receive a text message with a code, to log in?

How do I access my att user account, if my cell phone in not functional, so I can’t receive a text message with a code, which is required to log in? My cell phone is being serviced in another state, so I do not currently even have it in my possession, but even if I did, the phone is not working, so

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1.3K

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Port Number from Net10 to eSIM and AT&T Prepaid Plan

I need to port my daughter's phone number from Net10 to an AT&T prepaid plan. She has the new iPhone that only accepts eSIM. I wanted to purchase the plan online but it looks like the only option is to receive a physical SIM card. Is the best approach for this situation to go to an AT&T stor

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1.1K

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Blacklist phone

Blacklisted phone

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155

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Upgraded my husband to iPhone 15 pro max but he doesn’t want it however I need a new phone

My husband has the iPhone 13 and I have the 13 pro max, I upgraded him to the 15 pro max online however he said he doesn’t care for a new phone just wants a bigger screen like mine. Whereas I would love the 15 pro max so we decided when it arrives today that he will use mine and I’ll use his upgrade

Questions

178

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Blocking a non AT&T iPhone User

If I block a Verizon iPhone from texting my AT&T iPhone, will they know I blocked them? This person is annoyingly persistent and I think that if she knew I blocked her that she would try using a different phone or getting another number just to continue texting me.

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9.4K

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Text from 11112021

I just received a potential spam text from the number 11112021, promoting a Mother's Day deal. I am unsure if this is real, and it provides a link in the message that seems it could be, but I refuse to click on the link in case it's not. The text reads; "Hi, it's AT&T. This Mother's Day, say

Questions

8.8K

2

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My phone says AT&T…1 5Ge

So I have an iPhone on AT&T’s network. And now for some reason I am seeing AT&T…1 5GE at the top of my control center! I understand the 5Ge part( 5Ge is just a faster version of AT&T’s LTE network), but I am still curious as to why my phone says …1 in addition to everything else on my ne

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2K

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Can I get an iPhone 14 with Prepaid

I was wondering if I can get the new iPhone 14 but with a prepared plan or do I have to get a phone from the prepaid phone section 

Questions

4K

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