Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (8.7K)

Relevance

Accepted Solution

Official Solution

Found out my iphone was att-locked after leaving the US. I no longer have access to the phone number associated.

In May, I bought Iphone SE at an AT&T store in Boston. I was going to buy it for its regular price. But an ATT store worker convinced me to do it on a different deal that included a month of unlimited plan, which overall cost little less.  He explained me that it was only an incentive to m

Questions

 • Apple

52

4

0

Accepted Solution

Official Solution

I can't re-submit a new unlock request because it shows my imei is in progress

I got the unlock confirmation email after 26 hours and it says my confirmation link was good for only 24 hours. What should i do now? I cant even re-submit a new unlock request. Because it shows my imei is in progress. When i try to check the status it says I didn’t confirm their email. @HelpAt&

Questions

 • Apple

76

2

0

Accepted Solution

Official Solution

How do I correct the email address on my iPhone unlock request?

I request to have my iPhone 6s unlock with AT&T but after I send the IMEI and email address I notice that I put down the wrong email address. How would i able to correct the email?

Questions

 • Apple

49

4

0

Accepted Solution

Official Solution

Swapping Phones while on Next plan

I have an iPhone XS Max currently (Under NEXT contract), and would like to buy an iPhone X through a 3rd party. Is it possible to move the next plan to a different line or switch phone numbers to make this happen?

Questions

 • Apple

542

4

0

0

Accepted Solution

Official Solution

WiFi in our rural home is very slow! Any advice?

We’ve tried many different WiFi devices and services and none seem to do the job. Our WiFi is so slow it’s like we’re not even on WiFi. Is there any portable devices that can help or different types? Our TV works perfectly fine but the WiFi is terrible on our phones!? We FaceTime a lot with our out

Questions

 • AT&T Internet Features

35

1

0

Accepted Solution

Official Solution

How do I check my credit for New service

How do we check my credit for my deposit on a iphone 11

Questions

 • Apple

112

2

0

Accepted Solution

Official Solution

I need to unlock my iphone SE 2020 that I bought prepaid for one month

Hi! I need to unlock my iphone SE 2020 that y buy prepaid for one month, i know you need to have at least 60 days of plan but is there any options? i really need it... so if someone could help me it i`ll be asome! Than you

Questions

 • Apple

261

2

0

Accepted Solution

Official Solution

What happens to WiFi when the phone moves beyond the router’s range?

What happens to WiFi calls on AT&T when the phone moves beyond the router’s range. Is it dropped or will the wide area network pick it up?

Questions

 • Network Coverage

26

3

0

Accepted Solution

Official Solution

AT&T suspends one of our 3 lines without us asking...WHY?

All of a sudden one of our lines has been suspended without our request or permission. Anyone know why??

Questions

 • Wireless Account

78

3

0

Accepted Solution

Official Solution

Cross Upgrade with Next Up Lines

I have 4 lines with AT&T and am receiving bogo credits on two of them. I needed AT&T to transfer the bogo credits to the other two lines because the ones with the promotion also have next up on them so when I upgrade I will lose my credits. They told me they can't and I can do a cross-upgrad

Questions

 • Wireless Billing

738

3

0

Accepted Solution

Official Solution

don't activate mi iPhone in Argentina

Hello good afternoon, I am communicating from Argenitna, I have a problem with an iPhone that I bought in my country and I cannot activate it since it is with your company, I contacted Apple and they have told me to contact you to release the equipment and can use it here in my country, can I give y

Questions

 • Apple

44

2

0

Accepted Solution

Official Solution

iPhone 11 pro

Remove my phone from blacklist

Questions

 • Apple

139

3

0

Accepted Solution

Official Solution

Closed

The All New iPhone XR - Order Now!

Brilliant. In every way.   iPhone XR features the most advanced LCD in a smartphone—a 6.1-inch Liquid Retina display with industry-leading color accuracy and an innovative backlight design that allows the screen to stretch into the corners.1 Six stunning new finishes. Advanced Face ID

Questions

 • Apple

54.8K

3

0

0

Accepted Solution

Official Solution

Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get

Questions

 • Wireless Account

13

1

0

Accepted Solution

Official Solution

Multiple forms of payment

I am trying to order an Apple Watch and iPhone with new service to finish Xmas shopping!! I have two ATT promotion gift cards- is there any way to add both towards payment and then my credit card info for remaining balance? I’m having the hardest time trying to do it. PLEASE HELP!! Thank you so much

Questions

 • Phone & Device Upgrades

71

3

0

Accepted Solution

Official Solution

Want to apply for new service

I'm going to need 3 cell phones 2 iPhone 13 and 1 iPhone 12 so also need 3 lines unlimited plans 

Questions

 • Data & Messaging Features, Internet Tethering

51

2

0

Accepted Solution

Official Solution

I don’t get any voicemails.

For a couple months I’ve realized that I haven’t been getting any voicemails on my phone. I had a talk with one of my managers from work one day because they told me when they called my phone, it didn’t give them the option to leave a voicemail and it hung up automatically. Please let me know how I

Questions

 • Apple

28

1

0

Accepted Solution

Official Solution

AT&T app question

I have the AT&T U-verse app on my iPad, but I can't figure out how to watch the video in full screen! Help!

Questions

 • Watching U-verse TV

632

1

0

0

Accepted Solution

Official Solution

Prepaid sim on unlocked or locked iphone11

I have an iphone 7 through Pre-paid and would like to get the iphone 11 through the Apple site since Prepaid is not offering the iphone 11. Can i use the same sim card i have on my iphone 7?   When placing an order from Apple site, do i order the phone without a sim card or do i chose ATT as the car

Questions

 • Phones, Tablets & Devices

188

1

0

Accepted Solution

Official Solution

Is the coverage map not accurate for Melrose, ID?

I was considering a move to an address in Melrose, ID. When I visited this address over the weekend, I had no coverage with ATT, which is a major problem since we exclusively use ATT at my place of business.  The coverage map shows that I should've at least had 4G coverage, with 5G already in

Questions

 • Apple

50

4

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.