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Can't unlock iPhone 5S

I've tried to unlock my iPhone5s but I keep on getting error saying the imei isn't compatible with the device compatible with at n t but I've double checked my imei number and it's the same please help...my email address is [email scrubbed]

Questions

 • Network Coverage

13

7

0

Useless Customer Service

I just posted to facebook and I am sending here. I am so over AT&T, there are better companies to deal with that won't give me the run around on a sim card. Worst customer service experience of my life. I called on 3/16/2020 to add another phone to my account. If you don't realize that would be

Questions

 • Phone & Device Upgrades

22

2

0

Slow mobile internet

I always have 1-2 bars only in my area. Using iphone 11. While verizon having 3 bars

Questions

 • Online Account Access

14

1

0

Sim Card

I have a Verizon phone that is compatible with straight talk, I bought a verizon straight talk sim card. The Straight talk customer service said with this phone I need a AT&T sim card. If I purchase a sim card through AT&T will i be able to use it with straight talk? Im trying to not have to purcha

Questions

 • Phones, Tablets & Devices

24

3

0

iPad data plan

I cannot access my data plan account online anymore with my login info. I get asked to reset password, I entered the requested IMEI and ICCID and it tells me it doesn't match what's on record. That's the info I have so I don't know what to do and cannot find anywhere I can speak

Questions

 • Online Account Access

19

0

0

ATT Phone Trade In - Never Received Trade in Materials and Can't Get Through to Customer Service

Does anyone have an email address for the phone Trade In Programs? I ordered my materials two weeks ago, they never arrived, and when I track them online it says my phone is in transit to AT&T. I have called numerous times (the line says its experiencing high call volume and then hangs up),

Questions

 • Phone & Device Upgrades

18

2

0

Returned phone no tracking information

I upgraded a line on my account with an iPhone SE. However, I changed my mind and called an agent to ask how I can return it, if  can take it to a store, she told me it should be mailed since I received it by mail. I used the return label in the box, took picture of the return label and droppe

Questions

 • Apple

11

1

0

Credit for returning used phone

I upgraded my phone and returned my old one a month again but I still haven't received a credit. How long will it take?

Questions

 • Wireless Billing

12

2

0

Locked iphone

A friend of mine bought me an iPhone 7+ on Amazon and it's registered under AT&T Mobile. I'm in South Africa and I need to use it but it's declining my Sim card. Please help.

Questions

 • Apple

12

1

0

Unlock iPhone XS

Hello - I purchased my iPhone XS with a discount from my last company and initially opted to get phone service provided by the company. When I purchased the device, I completely paid off the device. Since leaving my last company, the company service was cut and I used a personal account with AT&T to

Questions

 • Other Phones & Devices

227

1

0

0

data not working with my 15$ promo plan

Yesterday i changed my plan to the 15$ promo plan to have 2GB of data. Payment was successful and my account summary shows all details.I just moved to the US from Europe and have an unlocked iPhone 7, getting text and making calls works fine - data doesn't work at all.Even though my phone shows 4G a

Questions

 • More AT&T PREPAID Discussions

38

2

0

want to order an iPhone online but don't have a SIM card - how do I get SIM card online so that it is programmed with a phone number?

My friend would like to buy an iPhone online Unfortunately she doesn't have a cell number or a SIM card and I don't want her leaving the house to buy oneWhen she tries to buy an iPhone online Apple expects you to have a cell number . How do I help my friend order a SIM card that comes with a phone n

Questions

 • Apple

32

1

0

Straight talk iphone 6 to AT&T

My buddy gave me a iphone that he used with Straight talk and i was wondering if there is a way i can unlock it without having to take it to AT&T or Straight talk. I have a AT&T sim card already and its activated.

Questions

 • Apple

10

1

0

Been waiting for # to port for ten days

I have been without phone service for ten days while AT&T "works on porting my phone number over". The instructions say to call for support but I cannot since I obviously don't have a phone with which to call. I live alone and because of COVID I am not able to borrow someone else's phone. How can I

Questions

 • Wireless Account

19

1

0

Email not working

Email not working it’s suddenly quit on iPad and iPhone after having to change the password for direct tv. Changing the DIRECTV password also changed AT&T primary account which then affected my email which I was on the phone for over an hour trying to fix   I can sign into DIRECTV with one password

Questions

 • AT&T Internet Email & Security

90

1

0

About suspension

I’m in China right now and won’t go back until August. I want to suspend my phone because I don’t want to pay that much when I’m out of the U.S.. Do I have to do suspension? Will it cost more?

Questions

 • Wireless Account

11

2

0

where can i report at&t for commiting fraud?

i have been a loyal at&t customer for YEARS! so i received a paid in full iphone8+ from a family member upon arriving at the at&t store to connect service to my Iphone 8+ i was offered a promotional deal of adding a secondary line and received the secondary phone ( iphone XR) for free. upon agreeing

Questions

 • Wireless Billing

26

1

0

Need help with unlocking an iphone

Need help unlocking iPhone. It has been stuck on pending for well over a month.

Questions

 • Apple

13

1

0

Setup Personal Hotspot issue

Someone Already Asked This, But The Solution To The Problem Wasn't In The ThreadI'm trying to set up a hotspot on my iphone 8. My plan includes it, I double checked. I have unlimited date so that's not an issue. And members of my family have no issues with the hotspot. When I go to setup my hots

Questions

 • Plans & Features

23

0

0

Call failed

Greetings, it has been 15 days since I have spoken to an AT&T person about my continuous call failed, FaceTime and hearing calls issues with AT&T wireless service on my iPhone 12 Pro. I was informed to wait for a couple of weeks for a resolution with no avail. I am still having call failed,

Questions

 • Data & Messaging Features, Internet Tethering

4

0

0

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